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Cause 1
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You are using a Web browser that does not support the service you are using.
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Remedy
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Use a Web browser that supports the service you are using. See "System Requirements" for details.
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Cause 2
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The Web browser is not set appropriately.
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Remedy
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Specify the character encoding, script, and cookie settings correctly. See "Setting the Web Browser" for details. Also see "Web Browser Settings (When Using Internet Explorer)" if you are using Print Services with Internet Explorer.
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Cause 1
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[Back] of the Web browser was used.
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Remedy
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Perform the operation again. Do not use [Back] of the browser.
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Cause 2
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A network error or timeout occurred.
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Remedy
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Perform the operation again from the beginning. The session times out if Canon Business Imaging Online is idle for 30 minutes.
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Cause
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The user information is incorrect.
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Remedy
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Set [Display Language] and [Time Zone] correctly in [Change Details].
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Cause
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The required role is not set.
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Remedy
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Have the administrator set the required role, or log in with an account that has the required role set.
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Cause
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The incorrect number of characters or invalid characters are used in an item.
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Remedy
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Confirm the description on the screen and enter the correct number of valid characters.
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Cause 1
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The incorrect number of characters or invalid characters are used.
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Remedy
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Enter a password with the sufficient number of characters and a combination of valid characters. See "Changing the Password" for details.
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Cause 2
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[Current Password], [New Password], and [Confirm New Password] are not entered correctly.
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Remedy
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Enter the current password in [Current Password], the new password in [New Password], and the same password as [New Password] in [Confirm New Password].
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Cause
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If the password has been forgotten, the user must reset the password.
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Remedy
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For more information, see "Resetting a Password".
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Cause 1
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The number or type of characters used in the user information is incorrect.
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Remedy
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Enter the correct number or type of characters for [User ID], [Password], and other settings.
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Cause 2
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A user with the same user ID already exists.
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Remedy
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Create a user with another user ID.
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Cause
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The correct string is not entered for the keyword.
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Remedy
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Enter the correct uppercase and lowercase characters. Also, try changing the search item or using wildcard characters (*).
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Cause 1
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Another administrator is performing settings.
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Remedy
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Perform the operation again after the other administrator has finished performing settings.
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Cause 2
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The user has already been deleted by another administrator.
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Remedy
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Display the user list again, and confirm that the user has been deleted.
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Cause 1
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There are insufficient licenses.
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Remedy
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Purchase another license.
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Cause 2
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Another administrator is performing settings.
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Remedy
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Perform the operation again after the other administrator has finished performing settings.
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Cause 3
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The user has already been deleted by another administrator.
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Remedy
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Display the user list again, and confirm that the user has been deleted.
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Cause
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The required file was not in the specified folder.
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Remedy
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Specify the folder with the required file.
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Cause
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The metadata file and certificate file have not been uploaded.
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Remedy
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Upload the metadata file and certificate file.
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Cause 1
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The metadata file and certificate file have not been uploaded.
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Remedy
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Upload the metadata file and certificate file.
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Cause 2
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The required file was not in the specified folder.
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Remedy
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Specify the folder with the required file.
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Cause 3
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The size of the authentication information mapping file is too large.
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Remedy
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Divide the authentication information mapping file into several files and upload the authentication information mapping file several times.
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Cause
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The entity ID of Salesforce differs from the entity ID registered in Canon Business Imaging Online.
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Remedy
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If any of the following entity IDs differ, it is necessary to download the certificate and metadata from Salesforce and newly register them on the Register and Manage ID Providers screen of Canon Business Imaging Online.
Entity ID of Salesforce
Log in with the administrator ID of Salesforce → select [Setup] in the user menu → [Security Controls] → [Identity Provider] → check the value in [ID Provider Name].
Entity ID registered in Canon Business Imaging Online
See the description in "Canon Business Imaging Online Settings" to check the value.
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Cause 1
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A period before starting to use the service has been specified.
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Remedy
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Set a period that the service is used.
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Cause 2
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The schedule has already been deleted by another administrator.
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Remedy
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Schedule the output again.
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Cause 1
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The required file was not found in the specified folder.
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Remedy
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Specify a folder that includes the required file.
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Cause 2
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A form/image with the same file name has already been registered.
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Remedy
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Change the file name of the form/image to upload.
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Cause 3
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The file name includes invalid characters.
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Remedy
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When invalid characters are used in the filename
Valid characters
Numerals: 0 to 9
Alphabetical characters a to z and A to Z (not case-sensitive)
Symbol: ! # $ % & ' = ~ ` + _ @ , ^ - ; ( ) { } [ ]
When the number of characters in the filename exceeds 64 bits (32 characters)
When a file extension other than FCP, FCX, BMP, EMF, WMF, TIF, TIFF, JPG, JPEG, GIF, or PNG is used
When the file has been edited in another application, etc.
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Cause
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The form/image has already been deleted by another user.
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Remedy
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Display the form/image list again, and confirm that the form/image has been deleted.
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Cause 1
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The devices are not turned ON.
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Remedy
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Turn the devices ON.
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Cause 2
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The device is not connected to the network.
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Remedy
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Connect the device to the network.
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Cause 3
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A CA certificate is not installed on the computer used with Print Services.
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Remedy
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Install the CA certificate of the corresponding device to the computer used with Print Services.
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Cause 4
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The SSL settings of the device are disabled.
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Remedy
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Enable the SSL settings of the device.
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Cause 5
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The PullPrint Service Provider settings are incorrect.
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Remedy
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Specify the PullPrint Service Provider settings.
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Cause 1
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The devices are not turned ON.
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Remedy
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Turn the devices ON.
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Cause 2
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The device is not connected to the network.
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Remedy
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Connect the device to the network.
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Cause 1
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The corresponding devices have been deleted from the device list by an administrator.
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Remedy
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Register another device.
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Cause 2
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The devices are not turned ON.
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Remedy
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Turn the devices ON.
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Cause 3
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The device is not connected to the network.
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Remedy
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Connect the device to the network.
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Cause 1
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The devices are not turned ON.
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Remedy
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Turn the devices ON.
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Cause 2
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The device is not connected to the network.
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Remedy
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Connect the device to the network.
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