 e-Manual | Top Site mapHelp |
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Chapter Top
Printing Cannot Be PerformedPrinting Cannot Be Performed (USB Connection)
Printing Cannot Be Performed (LAN Connection)
Printing Cannot Be Performed (via the Print Server)The Print Server for Connection Cannot Be FoundThe Shared Printer Cannot Be AccessedThe Printer Takes a Long Time to Start the Print JobYou Cannot Turn the Printer ONAll the Indicators on the Network Interface Are OffYou Cannot Install the Printer DriverThe Printer Is Not Recognized AutomaticallyThe Printer Cannot Be Searched ForYou Cannot Uninstall the Printer DriverThe Printer Driver Settings Cannot Be Changed"Profiles" Cannot Be Selected or EditedThe Status of the Paper Feeder Cannot Be Obtained AutomaticallyPaper JamsAttention (Paper Jams)Clearing Paper Jams (Multi-purpose Tray)Clearing Paper Jams (Paper Drawer)Clearing Paper Jams (Duplex Unit)Clearing Paper Jams (Inside the Output Area)Clearing Paper Jams (Inside the Front Cover)Cleaning the Feed RollerThe Message Indicator Is OnA Message Appears in the Control PanelPoor Printout ResultsPaper CurlsPaper CreasesWhite Streaks (Lines) AppearPrinting Is UnevenPrinted Pages Have White SpecksToner Stain or Toner Peeling OccursThe Printed Paper Has Smudge MarksThe Printed Paper Has Vertical StreaksSmudge Marks of Spattering Toner Appear around the Text or PatternsThe Back of the Printed Paper Has Smudge MarksThe Overall Print Result Is DarkResidual Images Appear on Non-printed AreasWhite Dust Is Attached to the Printed TransparenciesThe Overall Print Result Is FaintThe Printing Position Is SkewedA Portion of the Page Is Not PrintedData Is Reduced and PrintedThe Next Page Is Printed from Halfway across the Previous PagePrinted Data Lies outside PaperBlank Paper Is Output (Nothing Is Printed on the Paper)The Overall Surface of the Paper Is Printed in Black CompletelyThe Last Page Cannot Be PrintedUnreadable Characters Are PrintedThe Printout Is Different from What Is Displayed on Screen (Windows XP and Server 2003)The Flap of the Printed Envelope SticksMultiple Sheets of Paper Are Fed at a TimeCleaning the rubber pad in the paper drawerOther ProblemsThe Keys on the Control Panel Do Not FunctionThe SD Card Cannot Be UsedJobs Cannot Be SavedSSL Cannot Be EnabledWhen SSL Is Enabled, the Remote UI Does Not Start, or the IPP Printing Cannot Be PerformedThe Printer Cannot Be Accessed from the Remote UI or Network Related Utility SoftwareRestricting the Users Is Not PossibleNoise Is Heard during PrintingIf You Cannot Solve a Problem|
NOTE
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For Macintosh users
This section describes the procedure for Windows as an example.
For details on the procedure for Macintosh, see "Driver Guide." For details on the procedure for displaying "Driver Guide", see "Viewing the Driver Guide." |
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ON
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To <Question 2>
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OFF
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Turn the printer ON.
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Cannot be turned ON
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The
 Ready indicator is on. |
To <Question 3>
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The
Ready indicator is blinking. |
The printer is warming up. Please wait a moment.
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The
 Message indicator is on. |
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The
 Job indicator is on. |
The printer is operating. Please wait a moment.
If the printer does not perform printing for a while, perform the print data output or soft reset. |
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The
Job indicator is blinking. |
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The Paper Source indicator is blinking.
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Load paper.
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Online indicator.
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The
Online indicator is on. |
To <Question 4>
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The
Online indicator is off. |
The printer is offline.
Place it online. |
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Printable
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To <Question 5>
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Not printable
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If an error message is displayed, solve the problem following the message.
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Connected
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To <Question 6>
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Unconnected
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Connect the cable properly.
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The ACT indicator is on.
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To <Question 7>
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The LNK indicator is on.
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All the indicators are off.
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[Network] is set to [On].
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To <Question 8>
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[Network] is set to [Off].
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Set it to [On].
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Printable
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There is no problem with the printer and driver.
Check the printing preferences in the application.
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Not printable
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To <Question 9>
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TCP/IP
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To <Question 10>
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NetWare or SMB
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To <Question 14>
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AppleTalk
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To <Question 17>
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Yes, they are matched.
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To <Question 11>
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No, they are not matched.
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Configure the printer to a static IP address.
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Selected
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To <Question 12>
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Not selected
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Select the correct port.
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The port to be used cannot be found.
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Create a port.
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The IP address was changed.
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"Restricting the Users Who Can Print or Perform the Printer Settings" "Restricting the Users Who Can Access"
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NetWare or SMB is set properly.
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Try the following point.
Set [Network Delay Time] longer than usual.
If printing does not work, proceed to <Question 15>.
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NetWare or SMB is not set properly.
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Set NetWare or SMB properly.
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The IP address is set properly.
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To <Question 16>.
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The IP address is not set properly.
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Set the IP address properly.
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The port is selected correctly.
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To <Question 19>.
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The port is not selected properly.
Or The settings for NetWare or SMB are changed. |
Create the appropriate port.
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Set
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To <Question 18>
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Not set
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Set AppleTalk properly.
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Set
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To <Question 19>
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Not set
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Set them properly.
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*
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This is a LAN cable which is used to connect a printer and computer directly without a hub (LAN network).
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Printable
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Make resident software invalid including security software.
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Not printable
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Contact your local authorized Canon dealer.
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