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Printing Cannot Be Performed

Printing Cannot Be Performed (USB Connection)

Printing Cannot Be Performed (LAN Connection)

Printing Cannot Be Performed (via the Print Server)

The Print Server for Connection Cannot Be Found

The Shared Printer Cannot Be Accessed

The Printer Takes a Long Time to Start the Print Job

You Cannot Turn the Printer ON

All the Indicators on the Network Interface Are Off

You Cannot Install the Printer Driver

The Printer Is Not Recognized Automatically

The Printer Cannot Be Searched For

You Cannot Uninstall the Printer Driver

The Printer Driver Settings Cannot Be Changed

"Profiles" Cannot Be Selected or Edited

The Status of the Paper Feeder Cannot Be Obtained Automatically

Paper Jams

Attention (Paper Jams)

Clearing Paper Jams (Multi-purpose Tray)

Clearing Paper Jams (Paper Drawer)

Clearing Paper Jams (Duplex Unit)

Clearing Paper Jams (Inside the Output Area)

Clearing Paper Jams (Inside the Front Cover)

Cleaning the Feed Roller

The Message Indicator Is On

A Message Appears in the Control Panel

Poor Printout Results

Paper Curls

Paper Creases

White Streaks (Lines) Appear

Printing Is Uneven

Printed Pages Have White Specks

Toner Stain or Toner Peeling Occurs

The Printed Paper Has Smudge Marks

The Printed Paper Has Vertical Streaks

Smudge Marks of Spattering Toner Appear around the Text or Patterns

The Back of the Printed Paper Has Smudge Marks

The Overall Print Result Is Dark

Residual Images Appear on Non-printed Areas

White Dust Is Attached to the Printed Transparencies

The Overall Print Result Is Faint

The Printing Position Is Skewed

A Portion of the Page Is Not Printed

Data Is Reduced and Printed

The Next Page Is Printed from Halfway across the Previous Page

Printed Data Lies outside Paper

Blank Paper Is Output (Nothing Is Printed on the Paper)

The Overall Surface of the Paper Is Printed in Black Completely

The Last Page Cannot Be Printed

Unreadable Characters Are Printed

The Printout Is Different from What Is Displayed on Screen (Windows XP and Server 2003)

The Flap of the Printed Envelope Sticks

Multiple Sheets of Paper Are Fed at a Time

Cleaning the rubber pad in the paper drawer

Other Problems

The Keys on the Control Panel Do Not Function

The SD Card Cannot Be Used

Jobs Cannot Be Saved

SSL Cannot Be Enabled

When SSL Is Enabled, the Remote UI Does Not Start, or the IPP Printing Cannot Be Performed

The Printer Cannot Be Accessed from the Remote UI or Network Related Utility Software

Restricting the Users Is Not Possible

Noise Is Heard during Printing

If You Cannot Solve a Problem

Top » Troubleshooting » Paper Jams » Cleaning the Feed Roller
Cleaning the Feed Roller
08X4-0K5
Cleaning the feed roller may prevent frequent paper jams.
If you have any questions on how to clean the feed roller, or if you feel uncomfortable cleaning the feed roller by yourself, contact your local authorized Canon dealer.
IMPORTANT
Do not use cleaning agents or detergents.
When wiping the feed roller, use a cloth dampened with water and well wrung out. Do not use cleaning agents or detergents, including ones containing grease or oil.
Do not touch the rubber pad of the feed roller directly with your hand.
When cleaning the feed roller, make sure not to touch the rubber pad directly with your hand.

1
Pull out the paper drawer.
If the paper feeder is installed, pull out the paper drawer of the paper feeder also.
2
Pull the feed roller in the direction of the arrow.
Make sure not to touch the rubber pad.

3
Remove the feed roller.
(1)
While pushing the feed roller to the left, remove it as shown in the figure.
(2)
While pulling the feed roller down, remove it from the compartment.
4
Clean the feed roller
Making sure not to touch the rubber pad directly with your hand, wipe the feed roller with a cloth dampened with water and well wrung out.
5
Install the feed roller.
(1)
Insert the left shaft of the feed roller.
(2)
Insert the right shaft while pushing the feed roller in the direction (1).
 At this time, do not apply excessive force to the feed roller.
IMPORTANT
Hold the right shaft when installing the feed roller.
Hold the right shaft between your fingers when installing the feed roller. Do not hold the left shaft.
6
Set the paper drawer in the printer.
If the paper feeder is installed, insert the paper drawer of the paper feeder also.