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Printing Cannot Be Performed

Printing Cannot Be Performed (USB Connection)

Printing Cannot Be Performed (LAN Connection)

Printing Cannot Be Performed (via the Print Server)

The Print Server for Connection Cannot Be Found

The Shared Printer Cannot Be Accessed

The Printer Takes a Long Time to Start the Print Job

You Cannot Turn the Printer ON

All the Indicators on the Network Interface Are Off

You Cannot Install the Printer Driver

The Printer Is Not Recognized Automatically

The Printer Cannot Be Searched For

You Cannot Uninstall the Printer Driver

The Printer Driver Settings Cannot Be Changed

"Profiles" Cannot Be Selected or Edited

The Status of the Paper Feeder Cannot Be Obtained Automatically

Paper Jams

Attention (Paper Jams)

Clearing Paper Jams (Multi-purpose Tray)

Clearing Paper Jams (Paper Drawer)

Clearing Paper Jams (Duplex Unit)

Clearing Paper Jams (Inside the Output Area)

Clearing Paper Jams (Inside the Front Cover)

Cleaning the Feed Roller

The Message Indicator Is On

A Message Appears in the Control Panel

Poor Printout Results

Paper Curls

Paper Creases

White Streaks (Lines) Appear

Printing Is Uneven

Printed Pages Have White Specks

Toner Stain or Toner Peeling Occurs

The Printed Paper Has Smudge Marks

The Printed Paper Has Vertical Streaks

Smudge Marks of Spattering Toner Appear around the Text or Patterns

The Back of the Printed Paper Has Smudge Marks

The Overall Print Result Is Dark

Residual Images Appear on Non-printed Areas

White Dust Is Attached to the Printed Transparencies

The Overall Print Result Is Faint

The Printing Position Is Skewed

A Portion of the Page Is Not Printed

Data Is Reduced and Printed

The Next Page Is Printed from Halfway across the Previous Page

Printed Data Lies outside Paper

Blank Paper Is Output (Nothing Is Printed on the Paper)

The Overall Surface of the Paper Is Printed in Black Completely

The Last Page Cannot Be Printed

Unreadable Characters Are Printed

The Printout Is Different from What Is Displayed on Screen (Windows XP and Server 2003)

The Flap of the Printed Envelope Sticks

Multiple Sheets of Paper Are Fed at a Time

Cleaning the rubber pad in the paper drawer

Other Problems

The Keys on the Control Panel Do Not Function

The SD Card Cannot Be Used

Jobs Cannot Be Saved

SSL Cannot Be Enabled

When SSL Is Enabled, the Remote UI Does Not Start, or the IPP Printing Cannot Be Performed

The Printer Cannot Be Accessed from the Remote UI or Network Related Utility Software

Restricting the Users Is Not Possible

Noise Is Heard during Printing

If You Cannot Solve a Problem

Top » Troubleshooting » Printing Cannot Be Performed » Printing Cannot Be Performed (via the Print Server)
Printing Cannot Be Performed (via the Print Server)
08X4-0J9
If you cannot print when the printer is used via the print server, check the problem following the questions below.
NOTE
For Macintosh users
This section describes the procedure for Windows as an example.
For details on the procedure for Macintosh, see "Driver Guide."
For details on the procedure for displaying "Driver Guide", see "Viewing the Driver Guide."
<Question 1> Is the printer turned ON?
Check if the Main Power indicator on the control panel is turned on.
ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON
"You Cannot Turn the Printer ON"
<Question 2> Check the indicators on the printer unit.
The Ready indicator is on.
To <Question 3>
The Ready indicator is blinking.
The printer is warming up. Please wait a moment.
The Message indicator is on.
"The Message Indicator Is On"
The Job indicator is on.
The printer is operating. Please wait a moment.
If the printer does not perform printing for a while, perform the print data output or soft reset.
"Canceling a Job"
The Job indicator is blinking.
The Paper Source indicator is blinking.
Load paper.
"Paper Loading and Output"
<Question 3> Check the Online indicator.
The Online indicator is on.
To <Question 4>
The Online indicator is off.
The printer is offline.
Place it online.
"Online and Offline"
<Question 4> Can you print Configuration Page?
"Checking the Printer Settings"
Printable
To <Question 5>
Not printable
If an error message is displayed, solve the problem following the message.
"A Message Appears in the Control Panel"
<Question 5> Is the printer connected to the print server properly?
Connected
To <Question 6>
Unconnected
Connect them properly.
"Connecting to a Computer"
<Question 6> Can your computer be connected to the print server or the shared printer?
Can be connected
To <Question 7>
Cannot be connected
"The Print Server for Connection Cannot Be Found"
"The Shared Printer Cannot Be Accessed"
<Question 7> Check the following points.
The print server is connected to the network properly.
The additional driver (alternate driver) is updated properly.
Printing can be performed from the print server.

If printing does not work, proceed to <Question 8>.
<Question 8> Can you print a test page in Windows?
"Basic Operations/Various Information for Windows"
Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 9>
<Question 9> Is the printer on the print server displayed on the network?
"Basic Operations/Various Information for Windows"
Displayed
To <Question 10>
Not displayed
Ask your network administrator about the problem.
<Question 10> Install the printer driver again.
For details on the procedure for installing the printer driver, see "Printer Driver Installation Guide."
For details on the procedure for viewing "Printer Driver Installation Guide", see "Installation."

If printing does not work, proceed to <Question 11>.
<Question 11> Can another client print?
Printable
Make resident software invalid including security software.
Not printable
Contact your local authorized Canon dealer.
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