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Printing Cannot Be Performed

Printing Cannot Be Performed (USB Connection)

Printing Cannot Be Performed (LAN Connection)

Printing Cannot Be Performed (via the Print Server)

The Print Server for Connection Cannot Be Found

The Shared Printer Cannot Be Accessed

The Printer Takes a Long Time to Start the Print Job

You Cannot Turn the Printer ON

All the Indicators on the Network Interface Are Off

You Cannot Install the Printer Driver

The Printer Is Not Recognized Automatically

The Printer Cannot Be Searched For

You Cannot Uninstall the Printer Driver

The Printer Driver Settings Cannot Be Changed

"Profiles" Cannot Be Selected or Edited

The Status of the Paper Feeder Cannot Be Obtained Automatically

Paper Jams

Attention (Paper Jams)

Clearing Paper Jams (Multi-purpose Tray)

Clearing Paper Jams (Paper Drawer)

Clearing Paper Jams (Duplex Unit)

Clearing Paper Jams (Inside the Output Area)

Clearing Paper Jams (Inside the Front Cover)

Cleaning the Feed Roller

The Message Indicator Is On

A Message Appears in the Control Panel

Poor Printout Results

Paper Curls

Paper Creases

White Streaks (Lines) Appear

Printing Is Uneven

Printed Pages Have White Specks

Toner Stain or Toner Peeling Occurs

The Printed Paper Has Smudge Marks

The Printed Paper Has Vertical Streaks

Smudge Marks of Spattering Toner Appear around the Text or Patterns

The Back of the Printed Paper Has Smudge Marks

The Overall Print Result Is Dark

Residual Images Appear on Non-printed Areas

White Dust Is Attached to the Printed Transparencies

The Overall Print Result Is Faint

The Printing Position Is Skewed

A Portion of the Page Is Not Printed

Data Is Reduced and Printed

The Next Page Is Printed from Halfway across the Previous Page

Printed Data Lies outside Paper

Blank Paper Is Output (Nothing Is Printed on the Paper)

The Overall Surface of the Paper Is Printed in Black Completely

The Last Page Cannot Be Printed

Unreadable Characters Are Printed

The Printout Is Different from What Is Displayed on Screen (Windows XP and Server 2003)

The Flap of the Printed Envelope Sticks

Multiple Sheets of Paper Are Fed at a Time

Cleaning the rubber pad in the paper drawer

Other Problems

The Keys on the Control Panel Do Not Function

The SD Card Cannot Be Used

Jobs Cannot Be Saved

SSL Cannot Be Enabled

When SSL Is Enabled, the Remote UI Does Not Start, or the IPP Printing Cannot Be Performed

The Printer Cannot Be Accessed from the Remote UI or Network Related Utility Software

Restricting the Users Is Not Possible

Noise Is Heard during Printing

If You Cannot Solve a Problem

Top » Troubleshooting » Paper Jams » Clearing Paper Jams (Paper Drawer)
Clearing Paper Jams (Paper Drawer)
08X4-0K1
Referring to the procedure on the display, follow the steps below to remove jammed paper.
1
Press [  ].
2
If you are using the multi-purpose tray, close it.
3
Pull out the paper drawer.
If the paper feeder is installed, pull out the paper drawer of the paper feeder also.
4
Remove the paper by pulling it gently.
If you cannot remove the paper easily, do not try to remove it forcefully but proceed to Step 5 and perform the clearing procedure for another area which is displayed in the message.
5
Set the paper drawer in the printer.
If the paper feeder is installed, insert the paper drawer of the paper feeder also.
6
Open the front cover while pressing the open button.
7
Close the front cover.
→
The message disappears, and the printer is ready to print.
 If you cannot close the front cover
Make sure that the toner cartridge is installed in the printer properly. Do not try to forcefully close the front cover, as this may damage the printer.
 If a message does not disappear
Paper may be jammed in another area. Check another area also and remove the paper.
(1) "Clearing Paper Jams (Multi-purpose Tray)"
(2) "Clearing Paper Jams (Paper Drawer)"
(3) "Clearing Paper Jams (Duplex Unit)"
(4) "Clearing Paper Jams (Inside the Output Area)"
(5) "Clearing Paper Jams (Inside the Front Cover)"
If the message does not disappear even after removing the paper, check that the front cover is closed firmly.
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