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Printing from a Computer (Windows)

Printing Functions

[Basic Settings] Tab

[Page Setup] Tab

[Finishing] Tab

[Paper Source] Tab

[Quality] Tab

Common Functions

[Device Settings] Tab

System Requirements

Before Printing from a Computer

Selecting the Appropriate Printer Driver

Installation

Setting the Printer Options

Other Software Programs

Printing Fundamentals

Printing

Configuring the Default Print Settings

Viewing Help

Scaling Documents

Printing Multiple Pages on One Sheet

1-sided and 2-sided Printing

Booklet Printing

Poster Printing

Watermark Printing

Combining and Printing Multiple Files

Selecting a Profile for Printing

Registering a Profile for Printing

Setting the Color Mode for Printing

Printing with the Two Colors Mode

Printing from a Computer (Mac OS)

Printing Functions

Common Functions

[Layout] Preferences Pane

[Finishing] Preferences Pane

[Paper Source] Preferences Pane

[Quality] Preferences Pane

[Special Features] Preferences Pane

System Requirements

Before Printing from a Computer

Selecting the Appropriate Printer Driver

Installation

Setting the Printer Options

Verifying the Printer Information

Manually Setting the Printer Options

Other Software Programs

Printing Fundamentals

Printing

Configuring the Default Page Settings

Viewing Help

Scaling Documents

Setting Custom Paper Sizes

Printing Multiple Pages on One Sheet

1-sided and 2-sided Printing

Booklet Printing

Using [Presets] for Printing

Setting the Color Mode for Printing

Printing with the Two Colors Mode

Setting the Machine (PS/PCL/UFR II Printer)

Printing Flow with This Machine

Differences in Operation with UFR II, PCL, PS, and Direct Print Printers

Personality

Menu Functions

Accessing the Settings Menu

Canceling Print Jobs

Report Settings

Settings Menu (Common Settings)

Copies

2-Sided Printing

Paper Feed

Paper Output

Print Quality

Layout

Auto Error Skip

Secure Print Delete Time

Timeout

Print After Completing RIP

Booklet

Saddle Stitch

Creep Correction

Use Cover Inserter

Transparency Interleaving

Copy Set Numbering

Personality

Mode Priority

Color Mode

Compressed Image Output

Initialize

UFR II Settings

Halftones

RGB Source Profile

Output Profile

Matching Method

Gray Compensation

CMS (Matching) Selection

CMS (Matching)/Gamma

Gamma Correction

Paper Save

PCL Settings

Paper Save

Orientation

Font Number

Point Size

Pitch

Form Lines

Character Code

Custom Paper

Unit of Measure

X Dimension

Y Dimension

Append CR to LF

Enlarge A4 Print Width

Halftones

RGB Source Profile

Output Profile

Matching Method

Gray Compensation

CMS (Matching) Selection

CMS (Matching)/Gamma

Gamma Correction

PS Settings

Job Timeout

Print PS Errors

Pure Black Text

Black Overprint

Matching Mode

RGB Source Profile

CMYK Simulation Profile

Use Grayscale Profile

Output Profile

Matching Method

Device Link Profile

RGB Pure Black Process

CMYK Pure Black Process

Halftones

Brightness

Spot Color Matching

Composite Overprint

Grayscale Conversion

Imaging Settings

Image Orientation

Zoom Mode

Print Position

Show Warnings

Enlarge Print Area

Matching Mode

Device Link Profile

ICC Profile Settings

Photo Correct. (Color Only)

RGB Pure Black Process

CMYK Pure Black Process

Halftones

Grayscale Conversion

PDF Settings

Enlarge/Reduce to Fit Size

Enlarge Print Area

N on 1

Comment Print

Pure Black Text

Black Overprint

Matching Mode

RGB Source Profile

CMYK Simulation Profile

Use Grayscale Profile

Output Profile

Matching Method

Device Link Profile

RGB Pure Black Process

CMYK Pure Black Process

Halftones

Brightness

Spot Color Matching

Composite Overprint

Grayscale Conversion

Utility Settings

Restricting Printer Jobs

PDL Selection (Plug and Play)

Printing Directly Using the Command Prompt

Printing Problems

If Trouble Occurs When Downloading Fonts or Macros from a Personal Computer

Some Basic Facts about Fonts

What Is a Font?

Attributes of Fonts

Fonts and Scalable Fonts

Checking the Font Lists for Available Fonts

Typeface Samples

Symbol Sets 1

Symbol Sets 2

Symbol Sets 3

Symbol Sets 4

Symbol Sets 5

Configuration Page

Release Notes

Bar Code Printing

Introduction

Menus and Their Functions

Building/Printing a Bar Code

Control Codes

Font Parameters

Bar Code Format Parameters

Bar Code Usages and Formats

Troubleshooting

List of Error Messages

Printing Problems

Top » Print » Setting the Machine (PS/PCL/UFR II Printer) » Printing Problems
Printing Problems
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If you have trouble printing, we recommend resolving the problems with the following remedies.
Printer Trouble
Printing Problems
Print Quality Problems
NOTE
Please contact your local authorized Canon dealer if a problem persists, or if you encounter problems not listed below.
Printer Trouble
The printer's function does not work.
Printing stops before the job is complete.
You cannot print a job or store a job.
You cannot store a secure print job.
The color plate is not aligned. (The paper color is seen on the border due to a misaligned color plate.)
The printer's function does not work.
Cause 1
There is data remaining in the printer's memory. (The Processing/Data indicator is blinking or lit.)
Remedy
Print out the data.
Cause 2
There is a problem with the printer or the software.
Remedy
Look at the message on the display and act accordingly. (See "Printer.")
Printing stops before the job is complete.
Cause
There is data remaining in the printer's memory. (The Processing/Data indicator is blinking or lit.)
Remedy
Print out the data.
You cannot print a job or store a job.
Cause
The total number of pages in all jobs (maximum capacity is 8,000 pages) or size of data in the memory has exceeded the limit which can be processed.
Remedy 1
Delete other processes or documents stored in the box, cancel other jobs being processed, or wait until those jobs are finished, then print again.
Remedy 2
Divide the job, then print again.
You cannot store a secure print job.
Cause
The number of secured jobs stored in the machine has exceeded the maximum capacity of 50 jobs, or the total number of pages that are stored or are in jobs has exceeded the limit (8,000 pages).
Remedy
Delete other secured jobs, or wait until those jobs have finished printing, then print again.
The color plate is not aligned. (The paper color is seen on the border due to a misaligned color plate.)
Cause
Change the Special Smoothing Mode settings.
Remedy
Change your printer driver settings to the following, and perform printing.
Set the Resolution to [600 dpi].
Set the Special Smoothing Mode to one of six modes, [Mode 1] to [Mode 6].
Printing Problems
Meaningless characters are being printed.A font that is different from the one specified is printed.
You cannot print the last page.
A print job that you have specified as two-sided printing is printed on one side of the paper.
The data does not fit on the page properly.
The printing location has slipped.
Data that should be printed on the same page is printed on two separate pages.
Meaningless characters are being printed.
Cause 1
You have printed from Windows without installing the printer driver for Windows that was included with the machine.
Remedy
Install the printer driver for Windows that was included with the machine and print the data again. (See the Driver Installation Guide.)
Cause 2
MS-DOS application software printer settings are incompatible.
Remedy
Reset the MS-DOS application software printer settings on a printer that is compatible with the machine. (See the application software manual.)
A font that is different from the one specified is printed.
Cause
The 'Send According to Font Substitution Table' setting has been set on the printer driver for Windows.
Remedy
Set the 'Send According to Font Substitution Table' setting to the correct setting and print the data again. (See the Help function on the printer driver.)
You cannot print the last page.
Cause
The command that identifies the end of the data has not been sent from the computer
(The Processing/Data indicator is blinking or lit.)
Remedy
Clear the print data. (If you print from application software that lacks a print function and the last page of data is not a full page, the data will remain in the machine's memory.)
A print job that you have specified as two-sided printing is printed on one side of the paper.
Cause 1
The paper size you have specified is not supported by two-sided printing.
Remedy
Change the print job settings and print the data again.
Cause 2
The settings for the front and back sides of the paper are different.
Remedy
Change the print job settings and print the data again.
The data does not fit on the page properly.
Cause 1
The paper is not in the correct position.
Remedy
Make sure the machine is set correctly and try printing again. (See "Maintenance.")
Cause 2
The data is outside the printable area.
Remedy 1
Insert margins around the data and print the data again. (See the Help function on the printer driver or the application software manual.)
Remedy 2
Change the 'Scaling' settings on the printer driver and print the data again. (See the Help function on the printer driver.)
The printing location has slipped.
Cause 1
[Gutter], [Offset Short Edge (Front)], [Offset Long Edge (Front)], [Offset Short Edge (Back)], or [Offset Long Edge (Back)] in the printer settings menu have been changed.
Remedy
Set [Gutter], [Offset Short Edge (Front)], [Offset Long Edge (Front)], [Offset Short Edge (Back)], and [Offset Long Edge (Back)] to '0.00' and print the data again. (See "Gutter," "Offset Short Edge/Offset Long Edge (Front)," and "Offset Short Edge/Offset Long Edge (Back).")
Cause 2
The application software's top margin and paper location settings are not correct.
Remedy
Set the correct settings for the top margin and the paper location and print the data again. (See the application software manual.)
Data that should be printed on the same page is printed on two separate pages.
Cause 1
The application software's 'Line spacing' and 'Number of lines on a page' settings are not correct.
Remedy
Change the settings so that the data fits on one page and print the data again. (See the application software manual.)
Cause 2
The Timeout setting is too short, when you set [Personality] to [Auto].
Remedy
Change the Personality setting to a setting other than [Auto], or increase the Timeout setting. (See "Personality" and "Timeout.")
Print Quality Problems
The printout is too light or too dark.
Fine lines and characters with a small point size are light.
The printout is too light or too dark.
Cause 1
The toner density settings are not correct.
Remedy
Adjust the toner density and print the data again. (See "Density.")
Cause 2
[Toner Save] is set to [On].
Remedy
Set 'Toner Save' to 'Off' in the printer driver and print the data again. (See the Help function on the printer driver.)
*
You can also perform the same procedure from the touch panel display. (See "Density.")
Fine lines and characters with a small point size are light.
Cause
The specified thin lines and fine characters cannot be processed properly.
Remedy 1
Set [Resolution] to [600 dpi] and print the data again.
Remedy 2
Set 'Line Refinement' to [On] and print the data again.
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