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Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

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Troubleshooting
07K4-0SS
If a problem occurs while the machine is in use, try the actions suggested in this section before contacting technical support.
Check the following first.
Is the power switched ON?
Make sure that the power cord is securely plugged into the machine and into the wall outlet.
Make sure that electricity is supplied from the power cord.
Use another power cord or check to see if the cord is broken using a voltmeter.
Turn ON the power switch.
If this works, proceed to "Has the power switch been just turned ON?"
Has the power switch been just turned ON?
Wait a few moments until the machine starts and warms up.
If this works, proceed to "Is the machine in the sleep mode?"
Is the machine in the sleep mode?
Press [] (Energy Saver) on the operation panel to return from the sleep mode.
If this works, proceed to "Is the Error indicator on or blinking?"
Are the settings properly configured?
If the machine makes the error sound and does not start operating even after [] (Start) has been pressed, the settings may not have been configured properly. Check the configured settings.
Is the Error indicator on or blinking?
Make sure that paper is loaded properly in the paper drawer or multi-purpose tray.
Check to see if there is a jam somewhere inside the machine.
Turn OFF the power switch, wait 10 seconds, and turn it back ON.
After the problem has been solved, the Error indicator goes out and the screen returns to the standby mode. If the Error indicator keeps blinking, unplug the power cord and contact your local authorized Canon dealer or the Canon help line.
If this works, proceed to "Does a message appear on the screen?"
Does a message appear on the screen?
If an error message appears on the screen, see the following section and try the appropriate action.
Print the transmission management report to see if the report shows any errors.
If this works, proceed to "Is the telephone line connected or configured properly? "
Is the telephone line connected or configured properly?
Make sure that the telephone cable is properly connected. Make sure that the cables for the telephone line port and external device port on the back of the machine are not connected inversely. See the Starter Guide.
Make sure that the line type (dial or push) specified in the menu matches the type of line connected to the machine.
Make sure that the telephone line is not receiving interference from nearby devices such as a microwave oven. This may affect the status of the telephone line.

If you continue to experience problems after trying the actions suggested in this section, see the following sections to solve the problems.