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Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

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Installation and Uninstallation Problems
07K4-0UK
See the following sections.
Cannot install the software.
It takes too long to uninstall the drivers (Windows XP).
The [Canon] folder remains in the Start menu after the software has been uninstalled.
Cannot use the software after the operating system on your computer has been upgraded to Windows XP/Vista/7.
Cannot install the software.
When you are in an IPv6 environment, the CD-ROM setup screen may not appear, and you cannot install the Laser MFP Drivers. Install the drivers using the WSD port.
"Installing the Laser MFP Drivers on the WSD Network"
You may not be able to use the scan function over an IPv6 connection.
Follow the onscreen instructions to install the software. If an error occurs during the installation, uninstall the software, restart your computer, and install it again.
"Uninstalling the Software"
"Installing the Drivers and Software"
Quit all running applications and install the software again.
It takes too long to uninstall the drivers (Windows XP).
Quit all running applications (including anti-virus software) before uninstalling the software.
The [Canon] folder remains in the Start menu after the software has been uninstalled.
Uninstall the MF Toolbox first before uninstalling the Laser MFP Drivers. If you uninstall the Laser MFP Drivers first, the [Canon] folder may remain after the MF Toolbox has been uninstalled.
Follow the steps in the procedure below to remove the folder:
For Windows XP
Right-click the [Start] menu and open Windows Explorer. From [All Users], select [Start Menu] -> [Programs] and delete the [Canon] folder.
For Windows Vista
Right-click the [Start] menu and select [Explore All Users]. From [Programs] in [Start Menu], delete the [Canon] folder.
For Windows 7
Delete the [Canon] folder in [All Programs] under the [Start] menu.
Cannot use the software after the operating system on your computer has been upgraded to Windows XP/Vista/7.
Uninstall the software that comes with the machine before upgrading the operating system on your computer to Windows XP/Vista/7. Once the upgrade has been complete, reinstall the software.
"Uninstalling the Software"
"Installing the Drivers and Software"