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Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

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Copying Problems
07K4-0U3
See the following sections.
The copy output is hardly readable and copied poorly.
The copy output is too light or has uneven density.
Vertical white streaks appear on the copy output.
The copy output has spots and is dirty.
The copy output is askew.
Toner does not fix onto paper well.
See the following section.
Documents are copied with the <Calendar Type> setting if the <Book Type> setting is selected (or vice-versa).
For a landscape document, one side is copied top-to-bottom and the reverse side bottom-to-top when <Book Type> is selected. When <Calendar Type> is selected, both sides are copied top-to-bottom.
The copy output is askew.
Adjust the document guides to fit the document.
Make sure that the number of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the paper specifications.
Adjust the paper guides to the paper size. If the problem persists, load paper with the other side face up, or in an opposite orientation.
Make sure that the document return tray or output tray is not full.
The alarm sounds or <Memory is full. Scanning canceled. Print?> appears on the screen.
Follow the onscreen instructions and solve the problem.
Split the document into smaller subsets or set <Original Type> to <Text/Photo (Quality)> before you make a copy.
Cannot scan highlighted marks
You may be able to improve the problem by setting <Background> to <Off>.
However, back-printing may occur.
Color reproduction is not improved even after gradation adjustment
Perform <Copy Image Adjustment> again.
Before doing so, place ten sheets of blank paper on the test chart placed on the platen glass.
Documents cannot be scanned
Up to fifty documents can be loaded in the feeder. The fifty-first and subsequent documents are not scanned.