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Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

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Receiving Problems
07K4-0U0
See the following sections.
Cannot receive a fax automatically.
Set the receive mode to one of the following.
<Fax/Tel Auto Switch>
<Auto>
<Answering Machine>
When <Answering Machine> is set, make sure that an external telephone with the built-in answer function is connected to the machine. Also make sure that it is always turned on and the recorded answering message can be heard anytime.
Print, send, or delete jobs stored in memory.
Modes cannot switch automatically between telephone and fax.
See the following section:
Cannot receive a fax manually.
Make sure the machine is set to receive faxes manually.
Select <Start Receiving> and press [OK]. Then, return the handset to its cradle or enter the remote receive ID. Otherwise, the call will be disconnected.
Remove the document from the feeder and receive the fax manually.
If [] (Start) is pressed when a document is set in the feeder, the document will be sent.
Cannot receive a fax via the optical line.
Use of the optical line is not guaranteed.
Faxes cannot be printed, or the images on printouts are spotted or distorted.
See the following section:
A received fax is partially cut off.
Adjust the paper guides of the paper drawer to fit the paper size.
Specify the correct paper size to load into the paper drawer.
Set <Reduce RX Size> to <On> before adjusting.
The reception speed is too slow.
Contact the sender and verify that the resolution of the sender's machine has been set properly.
Cannot obtain documents from information services.
Make sure to set the telephone line type to tone dialing. If the type is set to the rotary pulse, press [] (Tone) to switch to tone dialing.
Follow the instructions provided from information services.
Errors occur frequently while receiving faxes.
Ask the sender to check his/her fax machine.
Cannot print received faxes on both sides of paper.
Check the settings specified for 2-sided printing.