e-Manual TopContentsHelpGlossary
Category
Top » Troubleshooting » Clearing Jams

Category Top

Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

Collapse all|Expand all
Clearing Jams
07K4-0S9
Before removing the jammed paper, see "Maintenance and Inspections" in "Important Safety Instructions."
When <Paper jam.> appears on the screen, a paper jam has occurred in the feeder or somewhere inside the machine. To remove the jammed document or paper, follow the onscreen instructions.
"Document Jams in the Feeder "
"Paper Jams in the Output Area"
"Paper Jams in the Multi-Purpose Tray"
"Paper Jams in the Paper Drawer (Drawer 1 or 2)"
"Paper Jams in the Back Cover and Duplex Unit"
"Paper Jams in the Front Cover"
"Paper Jams in the 2-sided Transport Guide"
IMPORTANT
Perform the operation while the machine is still ON
If it is turned OFF, the data that is printing will be erased.
If the jammed paper is torn
Remove all torn pieces of paper to avoid further jams.
If paper jams occur repeatedly
Check the followings.
Fan the paper stack and tap the edge on a flat surface to align the paper before loading it into the machine.
Make sure that the paper you are using meets the requirements for use.
"Supported Paper Types"
Make sure that you have removed all scraps of paper from the inside of the machine.
Do not touch the high-voltage contacts (A) or the electrical contacts (B)
This may result in damage to the machine.
Do not touch the transfer roller (C)
This may result in deterioration of print quality.
Do not touch the feeder roller (D)
This may result in malfunctions or damage to the machine.
NOTE
Do not force the jammed document or paper out of the machine.
Contact your local authorized Canon dealer or the Canon help line for assistance, if needed.