Countermeasures for Each Message
If an error occurs during scanning or printing, or if a problem occurs with the network connection or settings, a message appears on the machine display or the Remote UI screen. For details about each message and solutions to the problems, refer to the messages below.
23 MEMORY FULL
There is insufficient memory to register overlay forms and external characters, etc.
Cancel printing, initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the print data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
Press <Skip Error>, and continue printing. However, the data that could not be registered due to a lack of memory will not be printed.
27 JOB REJECT
The specified emulation does not exist.
Specify emulation that the machine supports.
Setting the Machine (PS/PCL/UFR II Printer)
Press <Skip Error> to skip the printing that an error occurred for. You can perform the following printing.
33 WORK FULL
Could not print because the dedicated work memory was insufficient.
Cancel printing, initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
Press <Skip Error>, and continue printing. However, the data for which an error was displayed will not be printed correctly. Also note that registered data such as overlay forms and macros may be deleted.
52 IMAGEMODE REJECT
Data that cannot be processed was sent while printing an image.
Press <Skip Error> to skip the printing that an error occurred for. However, the data for which an error was displayed will not be printed.
Perform printing again using a printer driver that supports the data format of the image.
The Active Directory site information is invalid. Contact the system manager.
The site information of Active Directory is not set correctly.
Check whether <Timing of Site Information Retrieval:> and <Site Access Range:> are set correctly in <Use of Access Mode within Sites:>.
Could not verify CRL.
Could not confirm the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
Register the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
D1 Replot Buffer Full
Could not redraw because data could not be registered to the replot buffer.
Press <Skip Error>, and continue printing. However, the data that caused the error will not be printed correctly. For information on the replot buffer, see Print.
D1 Div. Print. Bffr Full
Could not perform divided printing because data could not be registered to the buffer for divided printing.
Cancel printing, set <Divide Mode> to <No> and <Enlarge/Reduce> to <Auto> in the HP-GL setup menu, specify the output paper size, and perform printing again. However, the data will be enlarged/reduced when printed.
Print
Press <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on divided printing, see Print.
D1 Polygon Buffer Full
Could not draw because data could not be registered to the polygon buffer.
Press <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on the polygon buffer, see Print.
D0-nn error (nn is two alphanumeric characters)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FF FONT FULL
Could not register font information in the font table because there were too many fonts to register.
Cancel printing, initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
Press <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly.
FM DL SIZE ERROR n (n is a single alphanumeric character)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM DL SCALE ERROR n (n is a single alphanumeric character)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM DL FONT MEMORY FULL
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM FILE ACCESS ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM SC WORK MEM. ERROR n (n is a single alphanumeric character)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM ALIGNMENT ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM FONT PARSE ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM FONT MEMORY FULL
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
FM WORK MEMORY ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
IEEE 802.1X error. Set the correct authentication information.
The client authentication information is not set correctly.
Check whether the authentication method and authentication information (key and certificate, user name and password, and CA certificate) are set correctly.
IEEE 802.1X error. No reply from the destination.
An error occurred while communicating with the authenticator.
Check whether the authenticator (LAN switch) and RADIUS server are set correctly.
IEEE 802.1X error. Cannot analyze the certificate.
Failed to analyze the server certificate sent from the RADIUS server.
Check the content of the server certificate of the RADIUS server.
IEEE 802.1X error. The certificate is incorrect.
An error occurred when using the server certificate sent from the RADIUS server as a CA certificate for validation.
Check the content of the server certificate of the RADIUS server and the CA certificate registered in the machine.
IEEE 802.1X error. The certificate has expired.
The server certificate sent from the RADIUS server has expired.
Check the expiration date of the server certificate of the RADIUS server.
IEEE 802.1X error. Change the authentication password.
The password has expired.
Set a new password.
IEEE 802.1X error. Check the authentication settings.
The authentication method set in the machine and the authentication method set in the RADIUS server do not match.
Check the authentication method set in the machine and the RADIUS server, and set the correct authentication method.
Set the IP address.
The IP address of the machine is not set.
Set the IP address in <TCP/IP Settings>, and restart the machine.
Check the server name in the SMB server settings.
A computer or printer with the same name as the SMB server is registered in the WINS database.
If <WINS Resolution> is set to <On> in <WINS Settings>, do not register a computer or printer with the same name as the SMB server in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings>.
A computer or printer with the same name as the SMB server exists in the workgroup that the machine belongs to.
Do not register a computer or printer with the same name as the SMB server in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings>.
TLS Error
The WebDAV server does not support TLS encrypted communication.
Set TLS on the WebDAV server side, according to your environment.
The proxy server does not support TLS encrypted communication.
If the WebDAV client connects to the internet via a proxy, set TLS on the proxy server side.
Cannot delete the default key because it is in use by TLS or other settings. Check the settings.
The key and certificate you are trying to delete is being used in TLS encrypted communications or the Restrict Receiving for Each Function mode of Device Information Distribution.
Set all TLS settings to <Off> to stop TLS encrypted communication. Also set all settings in <Restrict Receiving for Each Function> to <On>.
TCP/IP Error
Could not automatically retrieve the address with DHCP and Auto IP.
If the address cannot be automatically retrieved with DHCP and Auto IP, <IP Address> in <IPv4 Settings> is set to 0.0.0.0. Set the correct IPv4 address.
0.0.0.0 is set as a fixed IPv4 address in <IP Address> in <IPv4 Settings>.
Set the correct IPv4 address.
The IPv6 address is not set correctly.
Check the following. It may take several minutes until the stateless address is decided.
Check whether <Use IPv6> is set to <On> in <IPv6 Settings>.
When using a stateless address or DHCPv6, check whether each address has been retrieved.
If the address has not been retrieved, check the settings of the router and the DHCPv6 server.
The address of the DNS server is not set correctly.
Check whether the address of the DNS server is set correctly in <IPv4> or <IPv6>.
Could not send to the TCP/IP protocol stack.
Check whether the IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>.
Out of resources. Wait a moment, then try again.
TCP/IP resources were insufficient while continuously sending or after continuously sending with FTP or Windows (SMB).
Try again after waiting a while.
Check the TCP/IP.
The TCP/IP of the machine is not operating.
Check the IP address, DHCP, and Auto IP settings in <TCP/IP Settings>.
XPS Print Range Error
There are no pages that can be processed in the specified range for printing.
Specify a correct page range.
XPS Image Data Error
Failed to extend the image data.
Replace the image data in the XPS file and try printing again.
XPS Spool Memory Full
There is insufficient memory to process the XPS data.
Restart the machine and try printing again. If you still cannot print, divide the pages into multiple files and print them separately.
XPS Data Error
An invalid command is specified due to corrupt data, etc. and processing cannot continue.
Perform printing again using XPS data in a format supported by the machine.
XPS Unsupport Image Err
An unsupported data format is included.
Convert the data to the TIFF or JPEG format and try printing again.
XPS Font Error
Failed to analyze the font data.
Replace the font data in the XPS file and try printing again.
XPS Page Data Error
Cannot generate pages because the descriptions are incorrect.
Perform printing again using XPS data in a format supported by the machine.
XPS Memory Full
There is insufficient memory to process the XPS data.
Press <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
You do not have privileges to access the XXX page.
You tried to log in as a user without the required privileges.
Log in as a user with the required privileges.
Access point connection error. Check Wireless LAN Information.
The access point could not be found.
Check the wireless LAN settings.
Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>
The application cannot be used because the required system resources, such as memory and disk space, may not be able to be secured.
You may be able to use the desired application by closing other applications.
Cannot download application logs because application logs do not exist.
The application log does not exist.
The operation cannot be performed because the log does not exist. Use the <Back> button to return to the previous page.
The contents of the file for the application to install are incorrect or information is missing. Check the file.
The application could not be installed because the content of the specified file is invalid or information is insufficient.
An application cannot be installed if the content of the file is invalid. Check the content of the file, and if there is no problem, contact the developer of the application or the support department for the application.
The contents of the file for the license to install are incorrect or information is missing. Check the file.
The license file could not be installed because the content of the specified file is invalid or information is insufficient.
A license file cannot be installed if the content of the file is invalid. Check the content of the file, and if there is no problem, contact the developer of the application or the support department for the application.
Could not delete application logs because an error occurred.
The log could not be deleted because an unknown error occurred.
Use the <Back> button to return to the previous page.
Could not download application logs because an error occurred.
The log could not be downloaded because an unknown error occurred.
Use the <Back> button to return to the previous page.
Could not delete authentication information because an error occurred.
The authentication information could not be deleted because an unknown error occurred.
Contact your local authorized Canon dealer.
No response.
Could not send because an error occurred in the server.
Check whether the server is operating normally.
The machine is not connected to the network correctly.
Check the machine and network settings, and try connecting again.
Could not send e-mail or an I-fax because an error occurred in TCP/IP.
Check the machine and network settings, and try connecting again.
Replace the waste toner container.
Cannot print because the waste toner container is full.
Replace the waste toner container.
Cannot recall the settings because the function for the button does not exist.
A personal button or shared button that includes a function not supported by the machine was used.
If you have imported personal buttons/shared buttons registered in another imageRUNNER ADVANCE series device, buttons not supported by the machine may be included. Register the personal buttons/shared buttons again in the machine.
Cannot recall the settings because the function for the button is disabled. Enable the function, then try again.
The operation could not be executed by pressing the button because the function to use has been stopped.
Press the button after enabling the function that was stopped to be used.
Synchronize Custom Settings: Log in again for synchronization.
There is an inconsistency between the synchronization data of the server machine and that of the client machine synchronizing custom settings.
Log out, and then log in again.
Synchronize Custom Settings: Some settings are restricted.
The client machine was synchronizing custom settings, but the server machine is turned OFF or is not operating normally.
Turn the server machine ON.
If the server machine is operating normally, check that its network cable is connected before checking the network settings.
Synchronize Custom Settings: An error occurred.
An error occurred during synchronization startup.
Confirm that the address of the destination server is correct for the synchronization of custom settings (client).
If the synchronization of custom settings (client) is complete, restart synchronization.
Restart the machine.
If the problem is not resolved even after restarting the machine, check whether (1) you can ping the IP address set for the destination, and (2) the address of the destination server is correctly displayed.
Synchronize Custom Settings: Server authentication error.
Authentication with the server machine could not be achieved.
Check that the authentication user ID and new password for the synchronization of custom settings (client) are the same as the authentication user ID and password with administrator privileges in the server machine.
If the synchronization of custom settings (client) is complete, restart synchronization.
Restart the machine.
Synchronize Custom Settings: Cannot find the server.
The server machine for synchronization of custom settings could not be found using Auto Search.
Confirm that the server machine is turned ON.
If the server machine is operating normally, check that its network cable is connected before checking the network settings.
Confirm the usable conditions for Auto Search. Starting Setting Synchronization
Without using Auto Search, manually specify the server address of the destination for the synchronization of custom settings (client), and the search depth (router).
If the synchronization of custom settings (client) is complete, restart synchronization.
Restart the machine.
Synchronize Custom Settings: Cannot identify the server.
Multiple server machines for the synchronization of custom settings were found using Auto Search.
Manually specify the server machine or shut down all unnecessary server machines that are currently running so that only one remains.
Manually specifying the server machine
Without using Auto Search, manually specify the server address of the destination for the synchronization of custom settings (client), and the search depth (router). Starting Setting Synchronization
Shutting down unnecessary servers that are currently running
Even if the network settings of the server machine include both IPv4 and IPv6, if IPv6 is prioritized and the client machine disables IPv6, the client machine cannot connect via search. Enter the IPv4 address for the destination server address.
If the synchronization of custom settings (client) is complete, restart synchronization and then restart the machine.
A toner cartridge with the wrong item name is inserted. If this toner cartridge is used, information about remaining toner cannot be detected properly.
A toner cartridge with the wrong model number may be inserted, or the toner cartridge may have been damaged.
Make sure to check the status of the inserted container, which is displayed in the area within the frame. For instructions on checking the model number of the toner cartridge, see Consumables.
To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.
To replace the toner cartridge, press <Cancel>.
If you are not sure about the remedies, contact your local authorized Canon dealer from which you purchased the toner cartridge.
Check the covers.
The cover of optional equipment is open.
Check whether the covers of optional equipment are closed.
The function may be stopped. Buttons could not be imported.
When importing data, buttons with functions not supported by the machine were included.
Check whether all the buttons have been imported to the machine.
Place the original on the platen glass.
Operations cannot be performed and settings cannot be specified because there is no original on the platen glass.
Place an original on the platen glass.
Remove the original from the platen glass.
An original remains on the platen glass.
Remove the original from the platen glass, and place another original.
Original scanning area (feeder) is dirty.
The document feed scanning area (on the feeder side) is dirty.
Clean the document feed scanning area.
Original scanning area (thin glass strip) is dirty.
The document feed scanning area (the long and thin glass strip) is dirty.
Clean the document feed scanning area.
Return the originals to their correct order, then press the [Start] key.
Scanning stopped because an unknown problem occurred in the feeder.
Scan the original again from the first page.
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeds the limit. Settings will be automatically corrected and the originals will be scanned again.)
Scanning was canceled because the data of the scanned document exceeded the maximum size that can be handled by the machine.
Scan the original again from the first page. If you still cannot scan the original, you may be able to scan by lowering the setting in <Sharpness>, and setting <Original Type> to <Text>.
The device is currently being used by another user. Wait a while, and then try to perform the operation again.
You cannot use the machine when it is being used by another user.
Try again after waiting a while.
The number of search results exceeds the limit. Change search conditions, then try again.
Destinations exceeding the maximum number of search results were found.
Narrow the search conditions and try searching again.
Increase the maximum number of search results in <Max Addresses to Search> in <Register LDAP Server>.
The search condition includes characters that cannot be used with the selected server.
"\" is used in the search conditions.
Remove the "\" from the search conditions and try searching again.
If an uneven number of "(" or ")" are included or an "*" is included inside parentheses, search conditions are not established.
Set a correct combination of characters, and try searching again.
If <LDAP Server Version and Character Code> is set to <ver.2(JIS)>, only ASCII code (0x20 to 0x7E) characters can be used.
Remove the invalid characters and try searching again.
An error occurred when verifying.
The certificate is invalid.
Register the correct certificate and specify the settings again.
This CRL is invalid.
The certificate revocation list (CRL) may be corrupt, or a signing algorithm not supported by the machine may be used.
Register the correct certificate revocation list (CRL).
This CRL has expired.
The start date for the certificate revocation list (CRL) may be set to a date in the future.
Check the start date of the certificate registered in the machine. If the start date is set to a date in the future, use the certificate on a day after that date.
The date and time set on the machine may be incorrect.
Check the date and time setting of the machine.
This application does not support the security policy function.
The MEAP application you tried to start may not operate according to the security policy settings of the machine.
Check the security functions of the application to see whether it can be used.
Cannot register because the algorithm of this key is not supported.
You tried to register the key and certificate file of an unsupported encryption algorithm.
Register the key and certificate file of a supported encryption algorithm.
This certificate has been revoked.
The certificate is included in the certificate revocation list (CRL).
Register a new certificate.
This certificate is invalid.
The certificate is invalid.
Register the correct certificate and specify the settings again.
This certificate has expired.
The certificate may have expired.
Check the expiration date of the certificate registered in the machine. If the certificate has expired, register a valid certificate.
The date and time set on the machine may be incorrect.
Check the date and time setting of the machine.
The specified application cannot be installed on this device.
You cannot install applications other than Enhanced System Applications.
Specify the application to install again.
No response from the server. Check the settings.
The specified server may have a problem such as not being specified correctly, not being turned on, or having insufficient resources.
Try specifying the server again after waiting a while. If there is still no response from the server, select another server.
Cannot start searching because the server version settings are incorrect. Check the settings.
A different server LDAP version is set in the LDAP server and the machine.
Change the setting in <LDAP Server Version and Character Code> in <Register LDAP Server> to "ver.2" to match the LDAP server.
Check the server.
You tried to access the server without using a proxy.
Check whether the WebDAV server settings are correct.
Check whether the proxy settings are correct.
Access to the destination is not allowed.
Check whether the WebDAV server settings are correct.
You tried to access the server via a proxy without using TLS encrypted communication.
Set <Use Divided Chunk Send for WebDAV TX> to <Off>.
The proxy server failed to communicate with an upstream server.
Check whether the WebDAV server and proxy server settings are correct.
An HTTP protocol version not supported by the WebDAV server was used in a request from the WebDAV client.
Check whether the WebDAV server settings are correct.
The disk space of the WebDAV server is insufficient for the request from the WebDAV client.
Make sufficient disk space for the request available on the WebDAV server.
The appropriate paper size, LTR, is not available.
Paper of the optimal size selected with Automatic Paper Selection has not been loaded.
Load paper of the displayed size.
<Paper Drawer Auto Selection On/Off> is set to <Off>.
Specify the paper drawer manually.
Set a paper source loaded with the optimal paper size to <On> in <Paper Drawer Auto Selection On/Off>.
Paper of a type that cannot be selected with Automatic Paper Selection is loaded.
Specify the paper drawer manually.
If you are copying, select the <Consider Paper Type> check box in <Paper Drawer Auto Selection On/Off>.
There are too many subdirectories.
The maximum number of characters was exceeded because the number of levels was too deep.
The destination cannot be specified. Specify another destination.
Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.
The application could not be installed because its applet exceeds the area that can be displayed on the screen of the machine.
Install the applet for an application that can fit in the display area of the machine.
The following information is missing in file for the specified application. Check the file. <Missing information>
The application cannot be installed because the required information is not included in the file.
An application cannot be installed if the content of the file is invalid. Check the content of the file, and if there is no problem, contact the developer of the application or the support department for the application regarding the information displayed on the screen.
The specified application does not support this device.
The specified application cannot be installed to the machine.
Some applications can only be installed to certain devices. Install an application that is supported by the machine.
The contents of the specified file are incorrect or information is missing. Check the file.
The specified file is not a license file.
Check whether the specified file is a license file.
The specified file contains insufficient information.
Check the content of the file.
Cannot find the specified application. It may have been uninstalled by another user.
The specified application is not installed to the machine.
Use the <Back> button to return to the previous page.
The contents of the specified file may be incorrect.
You tried to register a button by specifying a different file when importing.
Register the correct file and try importing again.
The specified license does not match this device. Specify an installable license.
The specified license file cannot be installed to the machine.
Specify a license file that can be installed.
The default key is not set. Check the Key and Certificate List settings in Certificate Settings.
The key and certificate (TLS server certificate) are not registered.
Register a key and certificate for performing TLS encrypted communication.
Could not verify the certificate.
The CA certificate of a certificate authority could not be confirmed.
Register a CA certificate issued by a certificate authority.
Remove the paper from the booklet tray.
Paper remains in the booklet tray.
Remove the paper remaining in the booklet tray. Printing starts automatically.
Cannot connect.
Failed to perform proxy authentication.
Check whether the proxy settings are correct.
A toner cartridge of the wrong color may have been inserted. If this toner cartridge is used, a malfunction may occur. Check the inserted toner cartridge.
The color of one of the inserted toner cartridges may be incorrect.
Make sure to check the status of the inserted container, which is displayed in the area within the frame.
To continue using the toner cartridge, press <I Agree>. If you select this option, the operation of the machine is not guaranteed.
To replace the toner cartridge, press <Cancel>.
If you are not sure about the remedies, contact your local authorized Canon dealer from which you purchased the toner cartridge.
Cannot change the settings because the selected key is being used.
The key and certificate you are trying to delete is being used in TLS encrypted communications or the Restrict Receiving for Each Function mode of Device Information Distribution.
Set all TLS settings to <Off> to stop TLS encrypted communication. Also set all settings in <Restrict Receiving for Each Function> to <On>.
Cannot find the selected server. Check the settings.
The host name cannot be identified when the authentication information of the LDAP server is set to <Use (Security Auth.)>.
Check whether the settings in <DNS Settings> are correct.
Check whether the settings on the DNS server side are correct.
The IP address could not be identified.
Check whether the settings in <DNS Settings> are correct.
Check whether the settings on the DNS server side are correct.
Cannot connect to the selected server. Check the settings.
Could not connect to the IP address/port.
Check whether the server address and port number in <Register LDAP Server> are correct.
Check whether the LDAP server is operating normally.
If <Authentication Information> is set to <Use (Security Auth.)> for the LDAP server, check whether UDP packets are blocked by the filter.
Check whether the gateway address set in <TCP/IP Settings> is correct.
Could not send.
An error occurred in the WebDAV server or proxy server.
Check the settings for the WebDAV server or proxy server.
The target file or directory does not allow access from outside.
Check whether the WebDAV server settings are correct.
Check whether the destination is correct.
Access to the WebDAV server is busy.
Try sending again after waiting a while.
Chunk divided sending was refused.
Set <Use Divided Chunk Send for WebDAV TX> to <Off>.
The data to send is too large.
Reduce the size of the data and try sending again.
The specified URL (host name and folder path set as the destination) is too long.
Check the full path to the HTTP server entered in <Host Name> and the path to the WebDAV folder entered in <Folder Path> as the destination.
Session timed out. Wait a moment, then try to access the database again.
The session timed out because the specified length of time elapsed.
Try accessing again after waiting a while. If the session continues to time out, restart the machine.
Cannot complete searching due to timeout. Check the settings.
The search could not be completed within the specified time.
Increase the length of the timeout time in <Search Timeout> in <Register LDAP Server>.
Time Stamp Server Connect. Error
The URL of the time stamp server is incorrect.
Check the settings of the time stamp server, and specify the correct URL.
The time stamp server is not responding.
Check whether the time stamp server is operating normally.
Could not connect to the time stamp server because the network was disconnected.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
The DNS server is not set correctly.
Check whether the address of the DNS server is set correctly in <IPv4> or <IPv6>.
The proxy server is not set correctly.
Check the proxy server settings.
An error occurred while communicating with the time stamp server.
Check whether the time stamp server is operating normally.
Adjusting gradation... Wait a moment.
The machine is performing auto adjustment.
Printing will automatically resume when the adjustment is complete. Wait a while.
Could not access the database. Restart the device.
Failed to access the user database because it is corrupt, etc.
Restart the machine.
Digital Sig. Cert. Access Error
Could not access the user certificate when sending the user signature.
Check the content of the user certificate registered in the machine.
Could not access the device certificate when sending the device signature.
Check the content of the device certificate registered in the machine.
Certificate Expiration Date Error
The certificate has expired.
Check the expiration date of the certificate.
Time Stamp Digital Sig. Error
The time stamp license file is corrupt.
Check the status of the time stamp license file.
The password of the time stamp license file is incorrect.
Check the password of the time stamp license file, and set the correct password.
The time stamp module of the machine is not functioning correctly.
Restart the machine.
If it still does not function correctly, contact your local authorized Canon dealer.
Cannot register any new buttons because the number of registered buttons has reached the limit. Buttons already registered can be overwritten.
The button cannot be registered because the maximum number of buttons has been exceeded.
Overwrite an existing button or delete unnecessary buttons.
Cannot import because the number of buttons for registration has exceeded the upper limit.
Buttons cannot be registered while importing because the maximum number of personal buttons/shared buttons has been exceeded.
Delete unnecessary personal buttons/shared buttons, and import the data again.
Could not retrieve the device information details. Do you want to register the device as a destination?
Could not connect with the client machine due to an unknown reason when registering the destination client machine for distributing device information.
Check whether the client machine is turned ON.
Check the client machine and network settings, and try connecting again.
Set the key and certificate to use for TLS in the client machine.
Set a setting in <Restrict Receiving for Each Function> to <Off> in the client machine.
Set <Use HTTP> to <On> in the client machine.
If you select <Yes> in the above message, the client machine will be registered with <Distributable Settings> blank in <Details>, but device information cannot be distributed.
Replace the toner cartridge.
Cannot print because the toner has run out.
Replace the toner cartridge with a new toner cartridge for the machine.
Replace the toner cartridge.
Toner is running out, and the machine will soon not be able to print.
Prepare a new toner cartridge before the toner runs out.
Replace toner cartridge. (XXXX)
The toner in the toner cartridge has run out.
The machine will soon be unable to print. Replace the toner cartridge with a new toner cartridge for the machine.
Cleaning the drum... Wait a moment.
The machine is cleaning the drum.
Printing will automatically resume when the adjustment is complete. Wait a while.
Load staples into the saddle stitch unit.
The staple case in the saddle stitcher unit of the optional equipment has run out of staples.
Replace the staple case of the saddle stitcher unit.
The entered PIN is incorrect.
An incorrect PIN was entered.
Enter the PIN again.
If you do not know the correct PIN, contact the administrator.
The authentication server is not running. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The Active Directory server is not running.
Start the Active Directory server.
The KDC service of Active Directory is stopped.
Follow the procedure below to check the status of the service.
1 Start the "Service" management tool of Active Directory.
2 Check whether the Active Directory server is operating normally.
Cannot find the authentication server. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The primary/secondary DNS server settings of the machine are incorrect or not set.
Check and adjust the DNS server settings of the machine.
The DNS server specified in the machine is not running or its service is stopped.
Follow the procedure below to check the status and settings of the DNS server.
1 Check whether the DNS server specified in the machine is running.
2 Start the "Service" management tool of the DNS server.
3 Check the status in <DNS Server>, and if <Enable> is not displayed, right-click and select <Enable>.
Check whether the host record exists in the DNS server.
Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.
A competing IP address was found on the network.
The IPv4 address set for the machine already exists in the same network as the machine.
Change the IP address of the machine in <IP Address> in <IPv4 Settings> so that it does not conflict with the IP address of another device.
Could not perform the operation because a network error occurred.
Writing from an external source is not allowed.
Set <Prohibit Writing from External> for the destination to <Off>.
You tried to save a file directly under a shared space or personal space.
Files cannot be saved directly under the shared space (share) or personal space (users) of an Advanced Box. Select a folder in the space and save the file.
The full path (the folder name indicating the filename and destination to save) is too long.
Shorten the folder name or file name or change the destination to save so that the number of characters for the path is 256 characters or fewer, including "/share" or "users".
The file cannot be stored because the maximum number of files/folders has been exceeded.
Delete unnecessary files so that the number of files is fewer than the maximum of 100,000 for an Advanced Box, and 1,000 for a single folder. Alternatively, change the destination.
The hard disk space is insufficient for storing the file.
Delete unnecessary files or change the destination.
Check the network connection.
The cable is not connected to the machine correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.
The hard disk needs to be replaced. (Call service representative.)
The hard disk has failed. Alternatively, a hard disk is not installed.
Contact your local authorized Canon dealer.
If the optional Removable HDD Kit is installed, check the hard disk.
Remove the paper from the output tray.
Paper remains in the output tray.
Remove the paper remaining in the output tray. Printing starts automatically.
Check the punch waste tray.
The punch waste container of the optional equipment is full.
Empty the waste in the punch waste container.
Remove the original from the feeder.
You are using a function that cannot be used when an original is placed in the feeder.
Place the original on the platen glass.
The alignment function of the finisher needs to be checked. Contact your service representative. Printing is still possible.
The paper alignment function of the finisher is broken.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
Output the paper to a tray with a working paper alignment function.
The front cover of the finisher is open.
The front cover of the finisher is open.
Check whether the front cover of the staple finisher/booklet finisher is closed.
Performing multiple jobs...
Multiple jobs such as print and send jobs are executing at the same time as the scan operation.
Wait a while until the scan operation resumes.
Cannot log in because an authentication error occurred in Department ID Management. Contact the system manager.
When using User Authentication, Department ID Management is enabled but Department IDs have not been assigned to users.
If you are a general user, ask your administrator to assign you a Department ID.
If you are an administrator user, ask the Department ID Management administrator to assign you a Department ID. If no administrator users can log in, contact your local authorized Canon dealer.
PDL Invalid DLG Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL DLG Rendering Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL DLG Unknown Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL DLG Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Press <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL DLG Mem. Alloc. Err
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL GL Orig. Pt Unknown
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL GL Coord.Result
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL Invalid GL Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL GL Range Check
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL GL Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Press <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL GL Mem. Alloc. Err
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL IMG Refer. Data Err
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing, initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
PDL IMG Initial. Err
The memory for printing the TIFF or JPEG data was insufficient.
Cancel printing, initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
PDL IMG Process. Error
An unknown problem occurred while processing the TIFF or JPEG data.
Cancel printing, initialize the printer, and try printing again. However, note that initializing the printer will erase all the data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
PDL IMG Invalid Data
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing, and check the TIFF or JPEG data.
Press <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
Data that cannot be processed by the machine because the machine has the same IP address as another device, etc. was sent.
Cancel printing, check the IP address in <TCP/IP Settings>, and change the IP address if necessary.
PDL IMG Work Memory Full
The memory for processing the TIFF or JPEG data was insufficient.
Cancel printing, initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine.
Setting the Machine (PS/PCL/UFR II Printer)
Press <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
PDL nn Rendering Error (nn is the module name)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL PDF Error
PDF data that cannot be processed with the machine was sent.
Contact your local authorized Canon dealer.
PDL PDF Data Decode Err
The password for printing the PDF file is incorrect.
Enter the correct password, and try printing again.
Printing is not allowed in the security settings of the PDF file.
Change the PDF file to allow printing in an application for editing PDF files.
If the PDF file is linked with a policy server, the policy server cannot be accessed.
Check whether the policy server is turned on.
Check whether the machine, policy server, and network are operating normally.
PDL PDF Memory Full
There is insufficient memory to process the PDF data.
Cancel printing, optimize the PDF by adjusting settings such as the image resolution using Adobe Acrobat (to reduce the size of the data to print at one time), and perform printing again.
Cancel printing, divide the pages of the PDF data in Adobe Acrobat into multiple files, and try printing again.
Cancel printing, open the PDF file in an application, and try printing again using the printer driver.
PDL RIP Process. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL XPS Error
An undefined error occurred.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your local authorized Canon dealer.
PDL XPS Initialize Error
An unknown error such as not being able to retrieve memory during initialization occurred.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your local authorized Canon dealer.
PDL XPS Rendering Error
An error occurred in the rendering system.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your local authorized Canon dealer.
PDL Image Comp. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL Rendering Timeout
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL Data Transfer Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
PDL Reg. Access Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your local authorized Canon dealer.
Cannot recall the button settings because other operations are being performed.
The Quick Menu cannot be called when another function is being executed.
Call the Quick Menu after the operations for the other function are complete.
Register to Quick Menu will be canceled and you will be returned to the function screen because you do not have permission to register buttons. Log in as an administrator, then try again.
Registering personal buttons/shared buttons is restricted in user authentication.
Register the button after logging in as an administrator.
Load staples into the stapler unit.
The staple case in the staple unit of the optional equipment has run out of staples.
Replace the staple case.
Wireless LAN communication error. Turn main power OFF and ON.
An unknown error occurred when configuring the wireless LAN connection.
Restart the machine.
Wireless LAN comm. error. Check Wireless LAN Information.
An unknown error occurred when configuring the wireless LAN connection.
Check the wireless LAN settings.
Cannot store the information (job setting logs, personal settings content, etc.) for the user currently logged-in or apply setting changes the next time the user logs in because the memory is full. Contact the system manager for details.
The user setting information could not be saved because the maximum number of users who can be registered was exceeded.
To save new user setting information, delete any unnecessary user setting information.
You can specify settings to automatically delete old user setting information if the number of users who can be registered is exceeded.
Cannot send because the memory is full. Wait a moment, then try again.
The fax could not be sent because there was insufficient memory.
Lower the resolution and try sending again.
Delete unnecessary documents in the memory of the machine to free up space.
If this message is displayed frequently, contact your local authorized Canon dealer.
Could not perform the operation because the memory is full.
When using the Scan and Store function, scanning was canceled because the memory became full while scanning the original.
Press <OK> to return to the Basic Features screen. Delete unnecessary data to increase the free space, and try scanning the original again.
Scanning will be canceled because the memory is full. Do you want to print the scanned pages?
When using the Copy function, scanning was canceled because the memory became full while scanning the original.
Press <Yes> to copy the scanned pages. Scan the remaining originals after copying is complete.
Scanning will be canceled because the memory is full. Wait a moment, then try again.
When using the Copy function, scanning was canceled because the memory became full while scanning the original.
Press <OK> to return to the Basic Features screen. Scan the remaining originals after the current copy operation is complete.
Scanning will be canceled because the memory is full. Do you want to send the scanned pages?
When using the Fax or Scan and Send function, scanning was canceled because the memory became full while scanning the original.
Press <Yes> to send the scanned pages. Scan the remaining originals after sending is complete.
Scanning will be canceled because the memory is full. Do you want to store the scanned pages?
When using the Scan and Store function, scanning was canceled because the memory became full while scanning the original.
Press <Yes> to save the scanned pages. Scan the remaining originals after saving is complete.
Register to Quick Menu will be canceled because you are not logged in. Return to the function screen, log in, then try again.
Registering shared buttons is restricted in user authentication.
Register the button after logging in as an administrator.
Check the user name, password, or settings.
An incorrect user name or password was set for the LDAP server authentication information.
Check whether the user name and password in <Register LDAP Server> are correct.
An incorrect domain name was set for the LDAP server authentication information.
Check whether the domain name in <Register LDAP Server> is correct.
Load paper.
The paper in the paper source has run out.
Load paper in the paper source displayed on the touch panel display.
The paper guides in the paper source are in the wrong position.
Adjust the paper guides according to the edges of the paper. Depending on the cut edge of the paper, multiple sheets of paper may be fed together when printing, which can cause paper jams. This can be reduced by changing the orientation of the loaded paper.
The paper settings differ from the paper that is loaded.
Check the paper settings in <Consumables/Others> in 
. If the paper settings are incorrect, match them with the paper that is loaded. Paper settings can be specified for all the paper sizes and types set in the paper drawers and multi-purpose tray in 
<Preferences> <Paper Settings>.
. If the paper settings are incorrect, match them with the paper that is loaded. Paper settings can be specified for all the paper sizes and types set in the paper drawers and multi-purpose tray in <Preferences> <Paper Settings>.The paper settings of the driver or application differ from the paper that is loaded.
Check the paper settings on the <Printing Preferences> screen of the printer driver, and if the paper settings are incorrect, match them with the paper that is loaded.
Scanning was canceled because the data size of the scanned original exceeds the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
Scanning was canceled because the data of the scanned document exceeded the maximum size that can be handled by the machine.
You may be able to scan by lowering the setting in <Sharpness>, and setting <Original Type> to <Text>.
Login failed. Anonymous access to the authentication server is not allowed. Contact the system manager.
Anonymous access is not allowed in the LDAP server.
Select the check box in <Use authentication information> on the screen for entering information on the LDAP server, and set the user name and password according to the information registered in the LDAP server.
Login failed. The account information necessary to log in to the authentication server is invalid. Contact the system manager.
The user name or password is not set correctly.
On the screen for entering the information for the LDAP server, set the correct settings according to the settings registered in the LDAP server.
Cannot store the password because the number of passwords stored for each user has reached the limit.
The login user password cannot be registered because the maximum number of passwords has been exceeded.
Delete unnecessary password information.