Cannot Print Documents from a Computer

Is the printer driver properly installed on your computer?

NO

Uninstall the printer driver and install it again.

"Uninstalling the Software"

See the Starter Guide.

YES

Are there any jobs remaining in the print queue?

YES

When a print job remains in the print queue without being processed due to an unexpected interruption, the machine may not respond. Delete the job and try to print it again. To delete print jobs from your computer, follow the steps in the procedure below:

(1) Open the printer folder.

"Basic Windows Operations"

(2) Double-click the machine icon.

(3) The list of print jobs is displayed.

To delete all the print jobs
Click [Printer] -> [Cancel All Documents].

To delete a specific print job
Right-click the print job and click [Cancel].

If this does not work, delete the print job(s) manually from the machine.

NO

Are the printer driver settings(paper size and output size) correct?

NO

Configure the printer driver settings.

"Configuring the Default Print Settings"

YES

Is the USB cable properly connected?

NO

Reconnect the USB cable and check the connection status. If necessary, try a different USB cable.

YES

Does the USB port of your computer properly work?

NO

Restart your computer and the machine and connect the machine to a different USB port on your computer.

YES

Are you connected with the wireless LAN?

YES

Check the following.

The distance between wireless LAN router/access points is within 164' (50 m) (may vary on the communication speed or environmental condition)

There are no obstacles between the wireless LAN router/access point and the machine

There are no microwave ovens or refrigerators near the installation area

When multiple networks are used, to avoid interference between the channels, each network will be set to a channel that is as far apart from other network channels as possible such as Ch.1, Ch.6, and Ch.11

For information on checking and setting methods for channels, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.

If there is no improvement

Turn OFF the machine and wait for at least 10 seconds before turning it back ON.