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Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

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The Copy Output Is Hardly Readable and Copied Poorly
07K4-0U4
Is the document delivery tray or output tray slot blocked?
YES
Remove all the obstructions.
NO
Is the document or paper loaded properly?
NO
Load the document properly.
"Placing Documents"
Load the paper properly.
"Loading Paper"
YES
Is the appropriate paper loaded into the machine?
NO
Load the type of paper that meets the paper specifications.
"Supported Paper Types"
YES
Have you removed the sealing tape from the toner cartridge?
NO
Remove the sealing tape from the toner cartridge.
"Preparing to Use the Toner Cartridge"
YES
Is the toner cartridge installed properly?
NO
Install the toner cartridge properly.
"Replacing the Toner Cartridge"
YES
Is there sufficient toner in the toner cartridge?
NO
If a toner cartridge has reached the end of its life, replace the toner cartridge with a new one.
"Replacing Toner Cartridges"
YES
Have you cleaned the scanning components or fixing unit?
NO
Clean the scanning components or fixing unit.
"Cleaning the Machine"
YES
Are you copying on the correct side of the paper?
YES
Make sure to select the appropriate side of paper to copy your document on, as the side to be placed face up in the paper source varies depending on the paper type that you are using. If the copy result is not satisfactory, try to copy your document on the other side.