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Printing Cannot Be Performed

Printing Cannot Be Performed (USB Connection)

Printing Cannot Be Performed (LAN Connection)

Printing Cannot Be Performed (via the Print Server)

The Print Server for Connection Cannot Be Found

The Shared Printer Cannot Be Accessed

The Printer Takes a Long Time to Start the Print Job

You Cannot Turn the Printer ON

All the Indicators on the Network Interface Are Off

You Cannot Install the Printer Driver

The Printer Is Not Recognized Automatically

The Printer Cannot Be Searched for

You Cannot Uninstall the Printer Driver

The Printer Driver Settings Cannot Be Changed

"Profiles" Cannot Be Selected or Edited

The Status of the Paper Feeder Cannot Be Obtained Automatically

Paper Jams

Attention (Paper Jams)

Clearing Paper Jams (Multi-purpose Tray)

Clearing Paper Jams (Output Area, Right Cover Area, Duplex Unit Area, or Drawer 1/2)

Checking Paper Jams in the Paper Drawer

Clearing Paper Jams (Drawer 2 Cover)

Clearing Paper Jams (Inside the Fixing Unit)

The Message Indicator Is On

A Message Appears in the Control Panel

Poor Printout Results

Paper Curls

Paper Creases

White Streaks (Lines) Appear

Color Streaks (Lines) Appear

Streaks (Lines) Appear in Gradated Portions

Uneven Gloss, Streaks, or Flaws Appear on Dense Color Areas

Printing Is Uneven

Printed Pages Have White Specks

The Toner Does Not Fix onto the Paper Well

The Printed Paper Has Smudge Marks

Smudge Marks of Spattering Toner Appear around the Text or Patterns

The Back of the Printed Paper Has Smudge Marks

The Overall Print Result Is Dark

Residual Images Appear on Non-printed Areas

White Dust Is Attached to the Printed Transparencies

The Overall Print Result Is Faint

Thin Lines Are Faded or Halftone Images Are Faint

Colored Lines and Text Appear Faded

Colored Text Appears Blurred

Data Is Not Printed in the Correct Color (Specified Color) Due to Color Mismatch

Thin Lines or Fill Patterns Are Not Printed with the Specified Colors or Do Not Appear At All

Shaded Patterns Are Not Printed in the Correct Color (Specified Color)

Photographs and so on Are Printed in Different Colors from Those Displayed on the Monitor

Fill Patterns and Borders Are Not Printed in the Correct Color (Specified Color) Even When the Same Color Is Specified for Them

Square Areas That Cannot Be Seen on the Display Appear around Lines or Text and Are Printed in a Different Color from the Other Areas

Superimposed Diagrams Are Not Printed in the Correct Color

The Printing Position Is Skewed

A Portion of the Page Is Not Printed

Data Is Reduced and Printed

The Next Page Is Printed from Halfway across the Previous Page

Printed Data Lies outside Paper

Blank Paper Is Output (Nothing Is Printed on the Paper)

The Overall Surface of the Paper Is Printed in a Particular Color

The Last Page Cannot Be Printed

Unreadable Characters Are Printed

The Printout Is Different from What Is Displayed on Screen (Windows XP and Server 2003)

The Flap of the Printed Envelope Sticks

Multiple Sheets of Paper Are Fed at a Time

Printed Bar Codes Cannot Be Scanned

Paper falls out of the output tray

Other Problems

The Keys on the Control Panel Do Not Function

The SD Card Cannot Be Used

Jobs Cannot Be Saved

SSL Cannot Be Enabled

When SSL Is Enabled, the Remote UI Does Not Start, or the IPP Printing Cannot Be Performed

The Printer Cannot Be Accessed from the Remote UI or Network Related Utility Software

Restricting the Users Is Not Possible

If You Cannot Solve a Problem

Top » Troubleshooting » Printing Cannot Be Performed » Printing Cannot Be Performed (USB Connection)
Printing Cannot Be Performed (USB Connection)
07E3-0J9
If you cannot print when the printer is connected to the computer by a USB cable, check the problem following the questions below.
NOTE
For Macintosh users
This section describes the procedure for Windows as an example.
For details on the procedure for Macintosh, see "Driver Guide."
For details on the procedure for displaying "Driver Guide", see "Viewing the Driver Guide."
<Question 1> Is the printer turned ON?
Check if the Main Power indicator on the control panel is turned on.
ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON
"You Cannot Turn the Printer ON"
<Question 2> Check the indicators on the printer unit.
The Ready indicator is on.
To <Question 3>
The Ready indicator is blinking.
The printer is warming up. Please wait a moment.
The Message indicator is on.
"The Message Indicator Is On"
The Job indicator is on.
The printer is operating. Please wait a moment.
If the printer does not perform printing for a while, perform the print data output or soft reset.
"Canceling a Job"
The Job indicator is blinking.
The Paper Source indicator is blinking.
It is out of paper. Load paper.
"Paper Loading and Output"
<Question 3> Check the Online indicator.
The Online indicator is on.
To <Question 4>
The Online indicator is off.
The printer is offline.
Place it online.
"Online and Offline"
<Question 4> Can you print Configuration Page?
 "Checking the Printer Settings"
Printable
To <Question 5>
Not printable
If an error message is displayed, solve the problem following the message.
"A Message Appears in the Control Panel"
<Question 5> Is the USB cable connected properly?
Connected
Try the following points.
If you are using a hub, connect the printer to the computer directly.
If you are using a long USB cable, replace it with the short one.
If you have another USB cable, use it.

If printing does not work, proceed to <Question 6>.
Unconnected
Connect the cable properly.
"Connecting to a Computer"
<Question 6> Check the settings for [Interface Selection].
 "[Setup] Menu ([Interface] Options)"
[USB] is set to [On].
To <Question 7>
[USB] is set to [Off].
Set it to [On].
<Question 7> Can you print a test page in Windows?
 "Basic Operations/Various Information for Windows"
Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 8>
<Question 8> Is the port to be used selected correctly?
 "Basic Operations/Various Information for Windows"
Selected
To <Question 9>
Not selected
Select the correct port.
The port to be used cannot be found.
Install the printer driver again.
For details on the procedure for installing and uninstalling the printer driver, see "Printer Driver Installation Guide."
For details on the procedure for viewing "Printer Driver Installation Guide", see "Installation."
<Question 9> Is bi-directional communication enabled?
 "Basic Operations/Various Information for Windows"
Enabled
To <Question 10>
Not enabled
Enable bi-directional communication and restart the computer and printer.
<Question 10> Try the following points.
Make resident software invalid including security software.
If any other devices are connected to your computer by USB connection, disconnect those unneeded.
If drivers or software of any other devices (USB connection) is installed on your computer, uninstall those unneeded.
Connect the USB cable to another USB port on your computer.
Connect the printer to another computer with a USB cable.

If printing does not work, proceed to <Question 11>.
<Question 11> Install the printer driver again.
For details on the procedure for installing the printer driver, see "Printer Driver Installation Guide."
For details on the procedure for viewing "Printer Driver Installation Guide", see "Installation."

If printing does not work, proceed to <Question 12>.
<Question 12> Uninstall the USB class driver, and then install the printer driver again.
For details on the procedure for uninstalling the USB class driver and installing the printer driver, see "Printer Driver Installation Guide" on the User Software CD-ROM.
For details on the procedure for viewing "Printer Driver Installation Guide", see "Installation."

If printing does not work, contact your local authorized Canon dealer.
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