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Sending/Receiving a Fax

Main Features for Sending Faxes

Overview of This Function

Additional Lines

Things You Must Do Before Using This Machine

Flow of Sending Fax Operations

Sending Fax Documents Manually

Canceling a Job

Specifying Destinations

Specifying Destinations Using the Address Book (Local)

Specifying Destinations Using the Address Book (Remote)

Specifying Destinations Using the Address Book (LDAP Server)

Entering a New Fax Number

Specifying Destinations Using One-Touch Buttons

Recalling Previous Settings and Sending a Fax

Favorite Settings

Checking/Editing/Deleting the Information for a Destination

Storing New Addresses

Storing Fax Numbers

Storing Group Addresses

Storing Addresses Obtained via an LDAP Server

Storing/Editing/Deleting One-Touch Buttons

Registering/Editing/Deleting Favorite Settings

Registering/Editing Favorite Settings

Checking Favorite Settings

Editing a Name/Comment

Deleting Favorite Settings

Checking/Editing/Deleting a Stored Address

Assigning Shortcuts

Setting the Resolution

Specifying/Registering Scan Sizes

Switching to Direct Sending

Setting Original Type

2-Sided Original

Adjusting Density Manually

Adjusting Background Density

Adjusting the Image Sharpness

Erase Frame

Selecting the Sender's Name When Sending a Fax

Selecting the Telephone Line When Sending a Fax

Delayed Send

Preview

Printing the TX Report

Processing Received Documents

Receiving Documents

Setting the Memory Lock Mode

Forwarding Received Documents

Available Paper Sizes

Sending with a Subaddress

Using a PIN Code

Fax Information Services

When Problems Occur

Trouble Sending Fax Documents

Trouble Receiving Fax Documents

Trouble in Other Situations

Questions & Answers

Sending a Fax from a Computer (Windows)

System Requirements

Before Sending a Fax from a Computer

Installation

Setting the Fax Options

Faxing Fundamentals

Faxing

Specifying the Default Fax Settings

Viewing Help

Using Subaddresses for Secure Transmission

Setting the Fax Send Time

Attaching a Cover Sheet

Registering a Profile for Faxing

Selecting a Profile for Faxing

Registering a Person in an Address Book

Registering a Group in an Address Book

Importing Address Book Entries

Exporting Address Book Entries

Changing the Address Book Export Destination

Sending a Fax from a Computer (Mac OS)

System Requirements

Before Sending a Fax from a Computer

Installation

Setting the Fax Options

Verifying the Fax Information

Manually Setting the Fax Options

Faxing Fundamentals

Faxing

Viewing Help

Outputting Multiple Pages on One Sheet

Setting the Output Range

Using Subaddresses for Secure Transmission

Setting the Fax Send Time

Attaching a Cover Sheet

Editing Address Books

Displaying an Address Book (Mac OS X 10.5)

Displaying an Address Book (Mac OS X 10.6 and later)

Adding/Editing Address Information (Cards)

Importing an Address Book

Exporting an Address Book

Top » Fax » Sending/Receiving a Fax » When Problems Occur » Trouble Sending Fax Documents
Trouble Sending Fax Documents
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Canceling Transmissions.
Cannot Send Documents.
Cannot Send Faxes.
The Memory Is Full.
The Document Does Not Print Clearly at the Recipient's Machine.
The Density of the Documents Sent to a Recipient Is Too Light.
The Machine Will Not Transmit Using a Subaddress.
The Recipient's Machine Is Slow to Switch Over to the Receiving Mode, and Errors Always Occur.
Canceling Transmissions.
How do you cancel a transmission while a document is being scanned?
Are you sending a fax document using the Direct Sending mode?
Press (Stop) on the control panel, or press [Cancel] on the touch panel display.
How do you cancel a transmission after the document has been scanned?
Press [Status Monitor/Cancel] → [Send] → [Job Status] → select [Fax] from the drop-down list. Then select the document that you want to cancel → press [Cancel] → [Yes]. However, documents that are being sent may not be canceled even if you press [Cancel]. (See "Canceling a Job Being Sent or Waiting to Be Sent.")
Cannot Send Documents.
Is the destination setting correct?
Check the destination setting of the recipient.
Is the destination stored in the Address Book correct?
Check the destination in the Address Book. (See "Checking/Editing/Deleting a Stored Address.")
Has trouble occurred in the remote machine?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned Off, is out of recording paper, or has insufficient available memory.
Cannot Send Faxes.
Is the telephone line type set correctly?
Check the type of telephone line that has been set. (See "Fax Line Settings.")
If you are sending with a subaddress setting, did you enter the correct subaddress and password for the destination?
Check the subaddress and password settings.
Is the line connected to a private branch exchange switchboard or terminal adapter?
Set [Check Dial Tone Before Sending] to 'Off'. (See "Checking the Dial Tone before Sending.")
The Memory Is Full.
Are unwanted documents stored in memory?
Delete documents with transmission errors to make more memory available.
(See "Operations from the Send Screen.")
Delete unwanted documents from the Memory RX Inbox. (See "Checking the Detailed Information for/Displaying an Image/Deleting a File in the Memory RX Inbox.")
Delete unwanted documents from the Confidential Fax Inbox. (See "Checking the Detailed Information for/Displaying an Image/Deleting a File in the Memory RX Inbox.")
Delete unwanted documents from the Mail Box. (See "Operations for Files Stored in a Mail Box.")
The Document Does Not Print Clearly at the Recipient's Machine.
Is the platen glass clean?
Use your machine to make a copy of the document, and check it for streaks. If streaks appear, clean the platen glass. (See "Originals Cannot Scanned Properly (Cleaning the Platen Glass).")
The Density of the Documents Sent to a Recipient Is Too Light.
Is the Density setting set towards  (Light) and the Original Type setting set to [Photo] when you send your document?
Change the Density setting to  (Dark) and the Original Type setting to [Text]. Try sending your document again. (See "Setting Original Type" and "Adjusting Density Manually.")
The Machine Will Not Transmit Using a Subaddress.
Are the subaddress and password of the remote machine specified correctly?
Check to see if the machine has a subaddress function.
Check with the remote party to see if the specified subaddress and the RX password at both this machine and the remote machine are the same.
Has trouble occurred in the remote machine?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned Off, is out of recording paper, or has insufficient available memory.
Are the subaddress and password for the destination stored in the Address Book correct?
Check the subaddress and password settings stored in the Address Book for the destination.
The Recipient's Machine Is Slow to Switch Over to the Receiving Mode, and Errors Always Occur.
Is a pause inserted in the fax number?
If you are sending to a machine that is slow in switching over to fax receiving, insert a pause after the destination's fax number.
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