Common Problems
If you encounter problems when using the machine, check the items in this section before contacting us. If the problems persist, contact your local authorized Canon dealer.
Check the Following
Is the machine turned ON? Is the power cord connected?
If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connected correctly, and turn it back ON.
Are the phone cord, LAN cable and USB cable connected correctly?
Make sure that each cable is connected to the proper port.
Is sleep mode activated?
The machine cannot be operated while it is in sleep mode. Exit from sleep mode.
Is any message displayed on the touch panel display?
If a problem occurs, a message is displayed.
Is a number preceded by "#" displayed on the job log screen or in the Communication Management Report?
If an operation was not completed properly, a number preceded by "#" may be displayed on the job log screen or in the Communication Management Report.
If a problem persists even after checking
Click the link below that corresponds to the function you were using when the problem occurred.