When an Error Message Appears
0UUY-0KJ 0X7F-0RH 0X6E-0RH 0X7C-0RH 0WXY-0RJ 0WR6-0RS 0WR5-0RS 0UW1-0JS 0X7H-0LR 0X6W-0LR 0X7A-0LR 0X7E-0LR 0WR7-0LY 0WR8-0LY
If an error occurs during scanning or printing, or if a problem occurs with the network connection or settings, a message appears on the machine display or the Remote UI screen. For details about each message and solutions to the problems, refer to the messages below.
The Active Directory site information is invalid. Contact the system manager.
The site information for Active Directory is not set correctly.
Check the settings for [Timing of Site Information Retrieval:] and [Site Access Range:] in [Use access mode within sites].
Could not verify CRL.
The CA certificate issued by the certification authority that issued the CRL (Certificate Revocation List) could not be verified on the machine.
Register the CA certificate issued by the certification authority that issued the CRL.
FM DL SIZE ERROR n
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM DL SCALE ERROR n
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM DL FONT MEMORY FULL
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM FILE ACCESS ERROR
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM SC WORK MEM. ERROR n
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM ALIGNMENT ERROR
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM FONT PARSE ERROR
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM FONT MEMORY FULL
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
FM WORK MEMORY ERROR
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
IEEE 802.1X error. Set the correct authentication information.
The correct client authentication information is not set.
Check that the authentication method and authentication information (the key and certificate, user name and password, and CA certificate) are set correctly.
IEEE 802.1X error. No reply from the destination.
An error occurred when communicating with the authenticator.
Check that the authenticator (LAN switch), as well as the RADIUS server are set correctly.
IEEE 802.1X error. Cannot analyze the certificate.
The machine failed to analyze the server certificate sent from the RADIUS server.
Check the server certificate of the RADIUS server.
IEEE 802.1X error. The certificate is incorrect.
An error occurred when verifying the server certificate sent from the RADIUS server using the CA certificate.
Check the server certificate of the RADIUS server, as well as the CA certification registered on the machine.
IEEE 802.1X error. The certificate has expired.
The server certificate sent from the RADIUS server has expired.
Check the expiration date for the server certificate of the RADIUS server.
IEEE 802.1X error. Change the authentication password.
The password has expired.
Set a new password.
IEEE 802.1X error. Check the authentication settings.
The specified authentication method of the machine does not match the authentication method of the RADIUS server.
Check the authentication methods specified for the machine and the RADIUS server, and specify the correct authentication methods.
Set the IP address.
This machine is not set with an IP address.
Specify the IP Address Settings in <TCP/IP Settings>, turn OFF the machine and turn it back ON.
Check the server name in the SMB server settings.
The name specified for the SMB server is identical to the name of a computer or printer registered in the WINS database.
Do not register a computer or printer name that is identical to the SMB server name in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings> when <WINS Settings> in <WINS Resolution> is set to <On>.
Making WINS Settings
<TCP/IP Settings>
<Computer Name/Workgroup Name Settings>
Making WINS Settings
<TCP/IP Settings>
<Computer Name/Workgroup Name Settings>The name specified for the SMB server is identical to the name of a computer or printer that belongs to the same workgroup as this machine.
Do not register a computer or printer name that is identical to the SMB server name in <Computer Name/Workgroup Name Settings> in <TCP/IP Settings>.
<TCP/IP Settings><Computer Name/Workgroup Name Settings>
<TCP/IP Settings>
<Computer Name/Workgroup Name Settings>TLS Error
The WebDAV server does not support TLS encrypted communication.
Specify the TLS settings required for your environment on the WebDAV server.
The proxy server does not support TLS encrypted communication.
If the WebDAV client is connected to the Internet via a proxy server, set the proxy server to use TLS.
Cannot delete the default key because it is in use by TLS or other settings. Check the settings.
The key and certificate you are trying to delete are being used for TLS encrypted communication or used for the Restrict Receiving for Each Function mode in device information distribution.
Cancel all TLS settings and TLS encrypted communication. Set all settings for <Restrict Receiving for Each Function> to <On>.
<Device Management> <Device Information Distribution Settings>
<Device Information Distribution Settings>TCP/IP Error
The IP address cannot be obtained automatically via DHCP or Auto IP.
If the IP address cannot be obtained automatically via DHCP or Auto IP, <IP Address> in <IP Address Settings> is set to '0.0.0.0'. Specify the correct IP IPv4 address.
'0.0.0.0' is set as a static IPv4 address in <IP Address> of <IP Address Settings>.
Specify the correct IPv4 address.
The IPv6 addresses are not properly set up.
Check the items below. Note that determination of the stateless address may take several minutes.
Check that <Use IPv6> is set to <On> in <IPv6 Settings>.
If you are using a stateless address or DHCPv6, confirm that addresses can be obtained.
If addresses cannot be obtained, check the settings of the router or DHCPv6 server.
The IP address of the DNS server is not set correctly.
Check that the IP address of the DNS server is set correctly in <IPv4> or <IPv6>.
TCP/IP protocol stack could not be sent.
Check that IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>.
Out of resources. Wait a moment, then try again.
There is a lack of TCP/IP resources because a series of documents have just been sent, or are continuously being sent via FTP or Windows (SMB).
Wait for a while, and then browse again.
Check the TCP/IP.
The machine's TCP/IP connection is not operating.
Check the settings for IP Address, DHCP, and Auto IP in <TCP/IP Settings>.
XPS Print Range Error
There are no pages that can be processed within the specified print range.
Specify the correct page range.
XPS Image Data Error
Expansion of the image data failed.
Replace the image data in the XPS file and print again.
XPS Spool Memory Full
There is not enough memory for processing XPS data.
Restart the machine and print again. If printing still cannot be performed, divide the data into several sections by dividing the pages, and print the sections separately.
XPS Data Error
The process cannot be continued because an invalid command was specified due to data failure.
Print again using XPS data in a format compatible with the machine.
XPS Unsupport Image Err
An unsupported data format is included.
Change the format of the image data to TIFF or JPEG and print again.
XPS Font Error
Analysis of the font data failed.
Replace the font data in the XPS file and print again.
XPS Page Data Error
The page could not be generated due to incorrect content.
Print again using XPS data in a format compatible with the machine.
XPS Memory Full
There is not enough memory for processing XPS data.
Press <Skip Error> to continue printing. However, the pages containing the cause of the malfunction may not be printed properly.
You do not have privileges to access the XXX page.
You tried to log in with a user name that does not have privileges.
Log in with a user name that has privileges.
Access point connection error. Check Wireless LAN Information.
The access point was not found.
Check the wireless LAN settings.
Cannot start this application because system resources (memory, threads, sockets, file descriptors, disk space, or screen size) required to start the application may not be available. <Resources>
The application cannot be started because resources needed to start the application such as memory and disk space are unable to be reserved.
The application may be able to be started when other applications are stopped.
Cannot download application logs because application logs do not exist.
Application logs do not exist.
The operation is not available because the logs do not exist. Click [Back] to return to the original page of the specified operation.
The contents of the file for the application to install are incorrect or information is missing. Check the file.
The application cannot be installed because the contents of the specified file are incorrect, or information is missing.
The application cannot be installed if the contents of the file are incorrect. If you check the contents of the file and there are no problems, contact your local authorized Canon dealer.
The contents of the file for the license to install are incorrect or information is missing. Check the file.
The license file cannot be installed because the contents of the specified file are incorrect, or information is missing.
The license file cannot be installed if the contents of the file are incorrect. If you check the contents of the file and there are no problems, contact your local authorized Canon dealer.
Could not delete application logs because an error occurred.
The logs could not be deleted because an unspecified error occurred.
Click [Back] to return to the original page of the specified operation.
Could not download application logs because an error occurred.
The logs could not be downloaded because an unspecified error occurred.
Click [Back] to return to the original page of the specified operation.
Could not delete authentication information because an error occurred.
The authentication information could not be deleted because an unspecified error occurred.
Contact your local authorized Canon dealer.
Could not set authentication information because an error occurred.
The authentication information could not be set because an unspecified error occurred.
Contact your local authorized Canon dealer.
No response.
Could not send because an error occurred on the server.
Check whether the server is operating normally.
The machine is not connected to the network properly.
Check the settings for the machine and network, and connect them again.
An e-mail or I-fax could not be sent because a TCP/IP error occurred.
Check the settings for the machine and network, and connect them again.
Remove the paper from the stack area of the CZ folding unit.
Output from a previous job remains in the output area of the Document Insertion / Folding Unit-J1.
Remove the paper from the output area of the Document Insertion / Folding Unit-J1.
Cannot recall the settings because the function for the button does not exist.
You tried to use a Personal button/Shared button that contains functions not supported by the machine.
The Personal button/Shared button imported from another imageRUNNER ADVANCE series machine may contain functions not supported by your machine. Register this Personal button/Shared button again on your machine.
Cannot recall the settings because the function for the button is disabled. Enable the function, then try again.
The operation could not be performed by pressing the button because the function to use is disabled.
Make the function available for use, and press the button again.
Synchronize Custom Settings: Log in again for synchronization.
There is an inconsistency between the synchronization data of the server machine and that of the client machine synchronizing custom settings.
Log out, and then log in again.
Synchronize Custom Settings: Some settings are restricted.
The client machine was synchronizing custom settings, but the server machine is turned OFF or is not operating normally.
Turn the server machine ON.
If the server machine is operating normally, check that its network cable is connected before checking the network settings.
Synchronize Custom Settings: An error occurred.
An error occurred during synchronization startup.
Confirm that the address of the destination server is correct for the synchronization of custom settings (client).
If the synchronization of custom settings (client) is complete, restart synchronization.
Restart the machine.
If the problem is not resolved even after restarting the machine, check whether (1) you can ping the IP address set for the destination, and (2) the address of the destination server is correctly displayed.
Synchronize Custom Settings: Server authentication error.
Authentication with the server machine could not be achieved.
Check that the authentication user ID and new password for the synchronization of custom settings (client) are the same as the authentication user ID and password with administrator privileges in the server machine.
If the synchronization of custom settings (client) is complete, restart synchronization.
Restart the machine.
Synchronize Custom Settings: Cannot find the server.
The server machine for synchronization of custom settings could not be found using Auto Search.
Confirm that the server machine is turned ON.
If the server machine is operating normally, check that its network cable is connected before checking the network settings.
Confirm the usable conditions for Auto Search.
Without using Auto Search, manually specify the server address of the destination for the synchronization of custom settings (client), and the search depth (router).
If the synchronization of custom settings (client) is complete, restart synchronization.
Restart the machine.
Synchronize Custom Settings: Cannot identify the server.
Multiple server machines for the synchronization of custom settings were found using Auto Search.
Manually specify the server machine or shut down all unnecessary server machines that are currently running so that only one remains.
Manually specifying the server machine
Without using Auto Search, manually specify the server address of the destination for the synchronization of custom settings (client), and the search depth (router).
Shutting down unnecessary servers that are currently running
Even if the network settings of the server machine include both IPv4 and IPv6, if IPv6 is prioritized and the client machine disables IPv6, the client machine cannot connect via search. Enter the IPv4 address for the destination server address.
If the synchronization of custom settings (client) is complete, restart synchronization and then restart the machine.
Check that covers are closed.
The cover of the optional equipment is open.
Check that the cover of the optional equipment is closed.
Check the covers.
The cover of the optional equipment is open.
Check that the cover of the optional equipment is closed.
The function may be stopped. Buttons could not be imported.
You imported buttons that are not supported by your machine.
Check that all the buttons are imported to the machine.
Place the original on the platen glass.
Operations and settings are not available because there is no document on the platen glass.
Place a document on the platen glass.
Remove the original from the platen glass.
A document remains on the platen glass.
Remove the document remaining on the platen glass, then place a new document.
Original scanning area (feeder) is dirty.
The document scanning area of the feeder is dirty.
Clean the document scanning area of the feeder.
Original scanning area (thin glass strip) is dirty.
The document scanning area (thin glass strip) is dirty.
Clean the document scanning area of the feeder.
The number of originals has changed. Return the originals to their correct order, then press the [Start] key.
Scanning stopped because an unspecified problem occurred in the feeder.
Scan the document again from the first page.
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeds the limit. Settings will be automatically corrected and the originals will be scanned again.)
Scanning was canceled because the data size of the scanned document exceeded the maximum size that the machine can handle.
Scan the document again from the first page. If you still cannot scan the document, you may be able to resolve the problem by decreasing the setting for <Sharpness> or setting <Original Type> to <Text>.
The device is currently being used by another user. Wait a while, and then try to perform the operation again.
You cannot use the device while another user is using the device.
Wait a while, and try again.
The number of search results exceeds the limit. Change search conditions, then try again.
The number of search results for addresses exceeds the limit.
Narrow down the search conditions, and then search again.
Increase the maximum number of addresses to search by <Max Addresses to Search> in <Register LDAP Server>.
The search condition includes characters that cannot be used with the selected server.
"\" is used in the search conditions.
Remove "\" from the search conditions, and then search again.
If there is an unequal number of "(" and ")," or "*" is not placed within "( )," the combination of characters used in the search do not constitute acceptable search conditions.
Make sure that the characters for the search conditions form a legitimate combination, and then search again.
Characters other than ASCII Code (0x20 to 0x7E) cannot be used, when <LDAP Server Version and Character Code> is set to <ver.2 (JIS)>.
Omit characters that cannot be used, and then search again.
An error occurred when verifying.
The certificate is invalid.
Register a valid certificate and configure the settings again.
This CRL is invalid.
The CRL (Certificate Revocation List) is corrupt, or uses an unsupported signature algorithm.
Register a valid CRL.
This CRL has expired.
The start date of validity for the CRL (Certificate Revocation List) is set to a future date.
Confirm the start date of validity for the CRL. If it is set to a future date, use the CRL after it becomes valid.
The date and time of this machine are not set correctly.
Confirm that the date and time of the machine are set correctly.
This application does not support the security policy function.
The MEAP application you tried to start may not comply with the security policy setting of the machine.
Check the security functions of the application and decide whether or not to use the application.
Cannot register because the algorithm of this key is not supported.
You are trying to register a key and certificate file which uses an unsupported encryption algorithm.
Register a key and certificate file which uses a supported encryption algorithm.
This certificate has been revoked.
The certificate is listed on the CRL (Certificate Revocation List).
Install a new certificate.
This certificate is invalid.
The certificate is invalid.
Register a valid certificate and configure the settings again.
This certificate has expired.
The certificate has expired.
Confirm the expiration date for the certificate. If it has expired, register a certificate which has not expired.
The date and time of the machine are not set correctly.
Confirm that the date and time of the machine are set correctly.
The specified application cannot be installed on this device.
The installation could not be performed because the specified application is not an Enhanced System Application.
Specify a different application to install.
No response from the server. Check the settings.
The specified server has a problem such as incorrect settings, the server is not turned ON, or the machine's TCP/IP resources may be low.
Wait for a while, and then specify the server again. If there is still no response from the server, select another server.
Cannot start searching because the server version settings are incorrect. Check the settings.
Server version settings for the LDAP server and the machine are different.
Set <LDAP Server Version and Character Code> to version 2 in <Register LDAP Server> to match the LDAP server.
Check the server.
The machine tried to access the destination without using a proxy server.
Check that the settings for the WebDAV server are correct.
Check that the proxy server settings are correct.
Access to the destination was denied.
Check that the settings for the WebDAV server are correct.
The machine tried to access the destination via a proxy server without using TLS encrypted communication.
Set <Use Divided Chunk Send for WebDAV TX> to <Off>.
<Common Settings> <Use Divided Chunk Send for WebDAV TX>
<Use Divided Chunk Send for WebDAV TX>The proxy server failed to communicate with the upstream server.
Check that the settings for the WebDAV server or proxy server are correct.
According to the request from the WebDAV client, an HTTP protocol version which is not supported by the WebDAV server was used.
Check that the settings for the WebDAV server are correct.
The disk space on the WebDAV server was insufficient to process the request from the WebDAV client.
Free up sufficient disk space on the WebDAV server.
The appropriate paper size, LTR, is not available.
The optimal paper size selected by automatic paper selection is not loaded.
Load paper of the displayed size.
<Paper Drawer Auto Selection On/Off> is set to <Off>.
Manually specify the paper drawer.
Set <Paper Drawer Auto Selection On/Off> to <On> for the paper drawer in which the optimum paper size is loaded.
<Paper Feed Settings> <Paper Drawer Auto Selection On/Off>
<Paper Drawer Auto Selection On/Off>A paper type that cannot be selected by automatic paper selection is loaded.
Manually specify the paper drawer.
Select the <Consider Paper Type> check box for <Paper Drawer Auto Selection On/Off> when copying.
<Paper Feed Settings> <Paper Drawer Auto Selection On/Off>
<Paper Drawer Auto Selection On/Off>There are too many subdirectories.
You have exceeded the maximum number of subdirectory levels allowed.
You cannot specify the current destination. Specify another destination.
Cannot install this application because an applet included in the specified application has exceeded the area that can be displayed in the device panel.
The application cannot be installed because the display area of an applet included in the application exceeds the area that can be displayed on the panel of the machine.
Install an application that includes only applets that fit within the maximum display area of the machine.
The following information is missing in file for the specified application. Check the file. <Missing information>
The application cannot be installed because required information is not included in the file.
The application cannot be installed if the contents of the file are incorrect. If you check the contents of the file and there are no problems, contact your local authorized Canon dealer to see if there is any [Missing information].
The specified application does not support this device.
The specified application cannot be installed on the machine.
The application can only be installed on certain machine models. Install an application that is supported by the machine.
The contents of the specified file are incorrect or information is missing. Check the file.
The specified file is not a license file.
Check that the specified file is a license file.
There is insufficient information for the specified file.
Check the contents of the file.
Cannot find the specified application. It may have been uninstalled by another user.
The specified application is not installed on the machine.
Click [Back] to return to the original page of the specified operation.
The contents of the specified file may be incorrect.
You specified an incorrect file to register when importing.
Specify the correct file, and import again.
The specified license does not match this device. Specify an installable license.
The specified license file cannot be installed in the machine.
Specify a license file that is compatible with your machine.
The default key is not set. Check the Key and Certificate List settings in Certificate Settings.
The key and certificate (TLS server certificate) are not registered.
Register a key and certificate in order to perform TLS encrypted communication.
Could not verify the certificate.
The CA certificate issued by the certification authority could not be found.
Register the CA certificate issued by the certification authority.
Remove the paper from the booklet tray.
Paper remains in the booklet tray.
Remove the remaining paper from the booklet tray. Printing will start automatically.
Cannot connect.
Cannot change the settings because the selected key is being used.
The key and certificate you are trying to delete are being used for TLS encrypted communication or used for the Restrict Receiving for Each Function mode in device information distribution.
Cancel all TLS settings and TLS encrypted communication. Set all settings for <Restrict Receiving for Each Function> to <On>.
<Device Management> <Device Information Distribution Settings>
<Device Information Distribution Settings>Cannot find the selected server. Check the settings.
If <Authentication Information> is set to <Use (Security Auth.)> for the LDAP server settings, the machine cannot determine the host name.
Check that <DNS Settings> is set correctly.
Check whether the settings are correct on the DNS server.
The IP address cannot be determined.
Check that the DNS settings are correct.
Check whether the settings are correct on the DNS server.
Cannot connect to the selected server. Check the settings.
The machine cannot connect to the IP address/port.
Check that the Server Address and Port Number are set correctly in <Register LDAP Server>.
Check whether the LDAP server is operating normally.
If <Authentication Information> is set to <Use (Security Auth.)> for the LDAP server settings, check whether UDP (User Datagram Protocol) packages are blocked by the filter.
Check that the IP Gateway Address Settings are correct in <TCP/IP Settings>.
Could not send.
An error occurred in the WebDAV server or proxy server.
Check the settings for the WebDAV server or proxy server.
External access to the target files or directories was denied.
Check that the settings for the WebDAV server are correct.
Check that the destination is set correctly.
The WebDAV server is busy because of heavy access.
Send again later.
Sending files in chunks is not allowed.
Set <Use Divided Chunk Send for WebDAV TX> to <Off>.
<Common Settings> <Use Divided Chunk Send for WebDAV TX>
<Use Divided Chunk Send for WebDAV TX>The size of the sent data is too large.
Reduce the data size and send again.
The specified URI (host name and folder path specified as the recipient address) is too long.
Check the full path for the HTTP server entered in <Host Name> and the WebDAV folder path entered in <Folder Path> as the recipient address.
Session timed out. Wait a moment, then try to access the database again.
The session has timed out.
Wait a while, and access again. If the session continues to time out, restart the machine.
Cannot complete searching due to timeout. Check the settings.
The search could not be completed within the time specified under <Search Timeout>.
Increase the time setting for <Search Timeout> in <Register LDAP Server>.
Adjusting gradation... Wait a moment.
The machine is performing automatic adjustment.
Wait a few moments. When the adjustment is complete, printing will automatically resume.
Could not access the database. Restart the device.
Failed to access the database. The user database might be damaged.
Restart the machine.
Digital Sig. Cert. Access Error
Access to the user certificate was denied when sending a file with a user signature.
Check the contents of the user certificate registered in the machine.
Access to the device certificate was denied when sending a file with a device signature.
Check the contents of the device certificate registered in the machine.
Certificate Expiration Date Error
The certificate has expired.
Confirm the expiration date for the certificate.
Cannot register any new buttons because the number of registered buttons has reached the limit. Buttons already registered can be overwritten.
The button cannot be registered because it exceeds the maximum number of buttons that can be registered.
Overwrite existing buttons or delete any unnecessary buttons, and register again.
Cannot import because the number of buttons for registration has exceeded the upper limit.
You tried to register more than the maximum number of Personal buttons/Shared buttons that can be registered when importing.
Delete any unnecessary buttons, and import again.
Could not retrieve the device information details. Do you want to register the device as a destination?
When registering a client machine to which to distribute the device information, the machine cannot communicate properly with the client machine.
Confirm whether the client machine is turned ON.
Check the settings for the client machine and network, and connect them again. Setting up the Network Environment
Configure the key and certificate for TLS on the client machine. Configuring the Key and Certificate for TLS
Set any of the settings in <Restrict Receiving for Each Function> to <Off> on the client machine. <Device Management> <Device Information Distribution Settings>
<Device Information Distribution Settings>Set <Use HTTP> to <On> on the client machine. <TCP/IP Settings> <Use HTTP>
<Use HTTP>NOTE:
If you select <Yes> for the above message, the client machine is registered with <Distributable Settings> in <De- tails> left blank, but the device information cannot be distributed.
Replace the toner cartridge.
Printing will soon not be possible because the toner is running out.
Prepare a new toner cartridge before the toner runs out.
Printing is not possible because the toner has run out.
Replace the toner cartridge with one that is intended for use with this machine.
Cleaning the drum... Wait a moment.
The machine is cleaning its drum.
Wait a few moments. When cleaning is complete, printing will automatically resume.
Load staples into the saddle stitch unit.
There are no staples in the staple case of the optional unit.
Replace the staple cartridge of the saddle stitcher unit.
The entered PIN is incorrect.
An incorrect PIN was entered.
Enter the correct PIN.
If you do not know the correct PIN, contact the Administrator.
The authentication server is not running. Contact the system manager.
The LAN cable is not connected.
Connect the LAN cable.
The Active Directory server is not running.
Start the Active Directory server.
The Active Directory KDC (Key Distribution Center) service has stopped.
Follow the procedure below to check the service.
1 Start the "Services" management tool on the Active Directory server.
2 Check whether the Active Directory server is operating normally.
Cannot find the authentication server. Contact the system manager.
The LAN cable is not connected.
Connect the LAN cable.
The primary/secondary DNS server settings in the machine are incorrect or not specified.
Check the DNS server settings of the machine, and specify the correct values.
The DNS server specified in the machine is not running, or the service has been stopped.
Follow the procedure below to check the status and settings for the DNS server.
1 Check that the DNS server specified on the machine is running.
2 Start the "Services" management tool on the DNS server.
3 Confirm the status of the DNS Server. If 'Started' is not displayed under [Status], right-click [DNS Server] → select [Start].
The host record is not on the DNS server or is incorrect.
Check whether the host record is on the DNS server. Also confirm that the forwarding settings are correct.
A competing IP address was found on the network.
The IPv4 address set for this machine already exists on the network.
Change the IP address of this machine to one that is not being used by any other devices.
Could not perform the operation because a network error occurred.
Writing from outside the network is prohibited.
Set <Prohibit Writing from External> to <Off> for the destination.
You tried to store data directly in the Shared Space or Personal Space.
You cannot store data directly in the Shared Space (share) or Personal Space (users) of the Advanced Box. Store the file in a folder inside either of the spaces.
The full pathname (file/folder names indicating the store location) is too long.
Shorten the folder and file names so that the full pathname, including"/share" and "/users," does not exceed 256 characters in length, or change the store location.
The files/folders cannot be stored because the number of the files/folders exceeds the storage capacity.
Delete unnecessary files to reduce the files to less than 100,000, the maximum capacity of the Advanced Box, or 1,000, the maximum capacity of a folder, or change the store location.
There is not enough hard disk space to store data.
Delete unnecessary files or change the store location.
Check the network connection.
The machine and cable are not properly connected.
Check that the LAN cable is connected properly. If you reconnected the cable, restart the machine.
The machine is not connected to a network.
If you are using the machine without connecting to a network, set <Confirm Network Connection Setting Changes> to <Off>.
The hard disk needs to be replaced. (Call service representative.)
The hard disk is damaged or is not attached.
Contact your local authorized Canon dealer.
If the Removable HDD Kit is attached, check the hard disk.
Remove the paper from the output tray.
Paper remains in the output tray.
Remove the remaining paper from the output tray. Printing will start automatically.
Check the punch waste tray.
The punch waste tray of the optional unit is full or almost full.
Remove the punch waste from the punch waste tray.
Remove the original from the feeder.
A function that cannot scan documents placed in the feeder was used.
Remove the document from the feeder and place it on the platen glass.
The front cover of the finisher is open.
The front cover of the finisher is open.
Check that the front cover of the Staple Finisher or Booklet Finisher is closed.
Performing multiple jobs...
Multiple jobs such as print jobs or scan jobs are being performed while performing the scan operation.
Wait a few moments for the machine to resume the scan operation.
Cannot log in because an authentication error occurred in Department ID Management. Contact the system manager.
Department ID Management was enabled without assigning Department IDs to users when using user authentication.
If you are a general user, ask the Administrator to assign you a Department ID.
If you are a user with Administrator privileges, ask the Administrator in charge of Department ID Management to assign you a Department ID. If no users with Administrator privileges are able to log in, contact your local authorized Canon dealer.
PDL Invalid DLG Input
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL DLG Rendering Error
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL DLG Unknown Error
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL DLG Memory Full
There is not enough work memory for system data processing (primarily figure processing and text processing).
Press <Skip Error> to continue printing. However, the pages containing the cause of the malfunction may not be printed properly.
PDL DLG Mem. Alloc. Err
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL GL Orig. Pt Unknown
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL GL Coord.Result
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL Invalid GL Input
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL GL Range Check
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL GL Memory Full
There is not enough work memory for system data processing (primarily figure processing and text processing).
Press <Skip Error> to continue printing. However, the pages containing the cause of the malfunction may not be printed properly.
PDL GL Mem. Alloc. Err
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL PCL Initial. Error
An error, such as not being able to obtain memory, occurred during initialization.
Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.
PDL PCL Process Error
PCL processing failed.
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
PDL PCL Work Memory Full
There is not enough work memory available.
After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Encrypted Secure Print jobs and all print jobs being processed, are deleted.)
Perform <Skip Error> to continue printing. However, the data that is the source of the error will not be printed correctly.
PDL PCL DL Memory Full
There is not enough memory for downloading.
After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Encrypted Secure Print jobs and all print jobs being processed, are deleted.)
Perform <Skip Error> to continue printing. However, the data that is the source of the error will not be printed correctly.
PDL IMG Refer. Data Err
The TIFF or JPEG data contains data that cannot be processed by this machine.
After canceling printing, initialize the printer to increase the memory space and print again. Note that all data in the machine's memory is deleted when the initialization is performed.
Setting the Machine (PS/PCL/UFR II Printer)
PDL IMG Initial. Err
There is not enough memory to print TIFF or JPEG data.
After canceling printing, initialize the printer to increase the memory space and print again. Note that all data in the machine's memory is deleted when the initialization is performed.
Setting the Machine (PS/PCL/UFR II Printer)
PDL IMG Process. Error
An error occurred while processing TIFF or JPEG data.
After canceling printing, initialize the printer and print again. Note that all data in the machine's memory is deleted when the initialization is performed.
Setting the Machine (PS/PCL/UFR II Printer)
PDL IMG Invalid Data
There is data in the TIFF or JPEG images that cannot be processed by the machine.
Cancel printing and check the TIFF or JPEG data.
PDL IMG Work Memory Full
There is not enough memory necessary to process TIFF or JPEG images.
After canceling printing, initialize the printer to increase the memory space and print again. Note that all data in the machine's memory is deleted when the initialization is performed.
Setting the Machine (PS/PCL/UFR II Printer)
PDL nn Rendering Error (Where "nn" is a module name)
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL PDF Error
PDF data that cannot be processed by the machine was sent.
Contact your local authorized Canon dealer.
PDL PDF Data Decode Err
The password you entered to print the PDF file is incorrect.
Enter the correct password and print the data again.
The security settings in the PDF file do not allow printing.
Change the setting to allow printing with an application that can edit PDF files.
The policy server cannot be accessed from a PDF linked to the policy server.
Confirm whether the policy server is turned ON.
Check that the machine, policy server, and network are working properly.
PDL PDF Memory Full
The machine's memory space allocated for PDF data is full and printing cannot proceed.
After canceling printing, optimize the PDF in Adobe Acrobat and reduce the size of the data you are going to print at one time, such as by resetting the resolution to a lower level, and print again.
After canceling printing, divide the data into several sections by dividing the pages, and print the sections separately using Adobe Acrobat.
After canceling printing, open the PDF file in the application and print again using the printer driver.
PDL RIP Process. Error
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL XPS Rendering Error
An error occurred in the rendering system.
Restart the machine and try again. If the message is displayed again, write down the message and contact your local authorized Canon dealer.
PDL Image Comp. Error
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL Rendering Timeout
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL Data Transfer Error
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
PDL Reg. Access Error
A malfunction occurred and the printer cannot operate normally.
Restart the machine. If the message does not disappear after restarting the machine, write down the message and contact your local authorized Canon dealer.
Cannot recall the button settings because other operations are being performed.
Quick Menu cannot be recalled while the machine is processing another operation.
After the other operation finishes, use the Quick Menu again.
Register to Quick Menu will be canceled and you will be returned to the function screen because you do not have permission to register buttons. Log in as an administrator, then try again.
Registration of Personal buttons/Shared buttons is restricted by user authentication.
Log in as the Administrator to register a button.
Load staples into the stapler unit.
There are no staples in the staple case of the stapler unit.
Replace the staple cartridge.
Wireless LAN communication error. Turn main power OFF and ON.
A malfunction occurred when setting the wireless LAN connection.
Restart the machine.
Wireless LAN comm. error. Check Wireless LAN Information.
A malfunction occurred when setting the wireless LAN connection.
Check the wireless LAN settings.
Cannot store the information (job setting logs, personal settings content, etc.) for the user currently logged-in or apply setting changes the next time the user logs in because the memory is full. Contact the system manager for details.
The user setting information could not be saved because the maximum number of users who can be registered was exceeded.
To save new user setting information, delete any unnecessary user setting information.
You can specify settings to automatically delete old user setting information if the number of users who can be registered is exceeded.
Cannot send because the memory is full. Wait a moment, then try again.
The document could not be sent because there was insufficient memory available.
Lower the resolution and send the document again.
Delete unnecessary documents from the memory to make more memory available.
If this message is displayed frequently, contact your local authorized Canon dealer.
Could not perform the operation because the memory is full.
While scanning and storing, the memory became full and scanning was canceled.
Press <OK> to return to the Basic Features screen. Delete unnecessary data to increase the memory space and scan the document again.
Scanning will be canceled because the memory is full. Do you want to print the scanned pages?
While copying, the memory became full and scanning was stopped.
If you press <Yes>, the scanned pages are copied. After the copy job finishes, scan the rest of the pages of the document.
Scanning will be canceled because the memory is full. Wait a moment, then try again.
While copying, the memory became full and scanning was stopped.
Press <OK> to return to the Basic Features screen. After the current copy job finishes, scan the rest of the pages of the document.
Scanning will be canceled because the memory is full. Do you want to send the scanned pages?
While sending a fax or scanning and storing, the memory became full and scanning was canceled.
If you press <Yes>, the scanned pages are sent. After the send job finishes, scan the rest of the pages of the document.
Scanning will be canceled because the memory is full. Do you want to store the scanned pages?
While scanning and storing, the memory became full and scanning was canceled.
If you press <Yes>, the scanned pages are stored. After the store job finishes, scan the rest of the pages of the document.
Register to Quick Menu will be canceled because you are not logged in. Return to the function screen, log in, then try again.
Registration of Shared buttons is restricted by user authentication.
Log in as the Administrator to register a button.
Check the user name, password, or settings.
The user name or password is incorrect when setting authentication information for the LDAP server.
Check the user name and password in <Register LDAP Server>.
The domain name is incorrect when setting authentication information for the LDAP server.
Check that the domain name in <Register LDAP Server> is set correctly.
Load paper.
The paper source is out of paper.
Load paper in the paper source indicated on the touch panel display.
The position of the slide guide is not correct.
Adjust the slide guides to match the size of the paper. If the edges of the paper are not straight, paper may stick together when it is fed, or a paper jam may occur. You may be able to reduce the effect of this problem by changing the paper orientation and loading it again.
The paper settings do not match the paper that is loaded.
Press 
<Consumables/Others> to check the paper settings. If the paper settings do not match the paper that is loaded, change the settings so that they match. The paper loaded in the paper deck/drawer and multi-purpose tray can be set in 
<Preferences> <Paper Settings>.
<Consumables/Others> to check the paper settings. If the paper settings do not match the paper that is loaded, change the settings so that they match. The paper loaded in the paper deck/drawer and multi-purpose tray can be set in <Preferences> <Paper Settings>.The paper settings in the printer driver or application differ from the paper that is loaded.
Check the paper settings on the [Printing Preferences] sheet of the printer driver, and match them with the paper that is loaded.
Scanning was canceled because the data size of the scanned original exceeds the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
Scanning was canceled because the data size of the scanned document exceeded the maximum size that the machine can handle.
You may be able to resolve the problem by decreasing the setting for <Sharpness> or setting <Original Type> to <Text>.
Login failed. Anonymous access to the authentication server is not allowed. Contact the system manager.
Anonymous access is not allowed on the LDAP server.
On the setting screen for the LDAP server information, select the [Use authentication information] check box and specify the user name or password again so that it matches the settings on the LDAP server side.
Login failed. The account information necessary to log in to the authentication server is invalid. Contact the system manager.
The user name or password setting is incorrect.
On the setting screen for the LDAP server information, specify the settings so that they match those specified on the LDAP server side.
Cannot store the password because the number of passwords stored for each user has reached the limit.
The password cannot be stored because the number of stored passwords for the login user exceeded the maximum number.
Erase unnecessary passwords.