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Are network settings specified?

Documents cannot be received if the appropriate network settings are not specified. Confirm this with your system administrator.

Is the machine set to receive automatically?

For the machine to receive faxes automatically, the receive mode must be set to <FaxTel>, <FaxOnly>, or <AnsMode>, <DRPD>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Basic Receiving Method.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the LCD for an error message. (See "LCD Messages.")

Print an Activity Report and check for an error. (See "ACTIVITY REPORT.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "Load Paper.")

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Connect Power Cord/Telephone Cables.")

Is the machine set to switch automatically between telephone and fax calls?

For the machine to switch between fax and telephone calls automatically, the receive mode must be set to <FaxTel>, <AnsMode>, or <DRPD>. If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See "Basic Receiving Method.")

Are documents stored in memory, leaving little or no memory available?

Print, send, or delete any documents stored in memory.

Has an error occurred during reception?

Check the LCD for an error message. (See "LCD Messages.")

Print an Activity Report and check for an error. (See "ACTIVITY REPORT.")

Is paper loaded in the machine?

Make sure the paper is correctly loaded. (See "Load Paper.")

Can the sender's machine send the CNG signal, which tells your machine that the incoming call is a fax call?

Some machines cannot send this signal. In such cases, receive the fax manually.

Is the machine set to receive manually?

For the machine to receive faxes manually, the receive mode must be set to <Manual>. (See "Basic Receiving Method.")

If you set <MANUAL/AUTO> to <ON>, the machine will receive faxes automatically even when the receive mode is set to <Manual>. (See "TX/RX SETTINGS.")

Did you hang up the external telephone before pressing [Start] or dialing the remote reception ID?

Always press [Start] or dial the remote reception ID before hanging up. Otherwise you will disconnect the call.

Are documents set on the ADF?

After removing the document from the ADF, please attempt manual receiving again. If you press [Start] when documents are set on the ADF, it automatically switches to manual sending.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the correct type of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Is the machine in the toner saver mode?

Set <TONER SAVER MODE> to <OFF>. (See "COMMON SETTINGS.")

Have you removed the plastic seal from the toner cartridge?

Make sure you remove the seal from the cartridge. (See "Install Toner Cartridge.")

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly. (See "Install Toner Cartridge.")

Is the cartridge out of toner?

Replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Is the correct size of paper loaded in the machine?

Make sure you load paper that meets the requirements for use. (See "Paper Requirements.")

Change <PAPER SETTINGS>. (See "Setting Paper Size and Type.")

Is <ECM RX> set to <ON>?

ECM (Error Correction Mode) should eliminate such problems. (See "TX/RX SETTINGS.") However, if the telephone lines are in poor condition, ask the sender to send faxes again.

Is the sender's machine functioning properly?

Ask the sender to check that the scanning components of the machine are clean.

Are the slide guides of the paper cassette set to the size of the paper?

Adjust the guides of the paper cassette to the size of the paper.

Have you specified the correct paper size for the paper cassette?

Specify the correct paper size for the paper cassette.

Is the toner low or unevenly distributed?

Redistribute the toner inside the toner cartridge. If the problem persists, replace the toner cartridge. (See "Replacing the Toner Cartridge.")

Does the sender's machine support ECM?

If the sender's machine does not support ECM, the document is received in normal mode without error checking.

Is ECM (Error Correction Mode) set to <ON>?

Because ECM corrects errors during a transmission, any problems on the line can mean that the transmission will take extra time. Set <ECM RX> to <OFF>. (See "TX/RX SETTINGS.")

Is the resolution of the sender's machine set higher?

Contact to the sender and make sure the resolution of the sender's machine has been set properly.

Is your machine set to the tone dialing type of the telephone line?

Press [Tone] to set the tone dialing.

Do you receive messages from the information services such as to press [Start] after the beep to receive?

When you hear the beep sound, press [Start].

Are the telephone lines in poor condition, or do you have a bad connection?

Check if there is a device nearby that interferes with signal reception (e.g., microwave oven).

Lower the reception speed. (See "SYSTEM SETTINGS.")

Is the sender's machine functioning properly?

Ask the sender to check that the machine is functioning properly.

Is <TWO-SIDED PRINT>, set to <ON>?

Make sure that <TWO-SIDED PRINT> is set to <ON>. (See "Two-Sided Printing.")

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