When a problem occurs, check this chapter to find solutions before contacting Canon. Also read the precautions in Important Safety Instructions in FAQ Guide that is included with the machine, and Optional Equipment.

For document, paper, or staple jams, see the following sections.

If an error message is displayed on the touch panel display, see the following sections.

If a number preceded by "#" appears on the touch panel display when  is pressed, or on a printed error report, see When a Number Preceded by "#" (Error Code) Appears.

If the machine has a problem or you suspect a malfunction, see the following sections.

If a problem persists, see When a Problem Cannot Be Resolved to find out who to contact.