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Error Codes

When a Power Failure Occurs

Clearing Jams

Document Jams in the Feeder

Paper Jams in the Output Area

Paper Jams in the Multi-Purpose Tray

Paper Jams in the Paper Drawer (Drawer 1 or 2)

Paper Jams in the Back Cover and Duplex Unit

Paper Jams in the Front Cover

Paper Jams in the 2-sided Transport Guide

When <Incorrect Size/Setting> Appears

Onscreen Messages

Troubleshooting

Paper Feeding Problems

Fax Problems

Sending Problems

Cannot Send a Fax

Receiving Problems

Modes Cannot Switch Automatically between Telephone and Fax
Faxes Cannot Be Printed, or the Images on Printouts Are Spotted or Distorted

Copying Problems

The Copy Output Is Hardly Readable and Copied Poorly

Printing Problems

Cannot Print Documents from a Computer

Cannot Print over a TCP/IP Network

Scanning Problems

Cannot Scan a Document

Telephone Problems

Network Problems

Wired LAN Troubles

Checking Network Connection (Wired LAN)

Wireless LAN Troubles

Checking Network Connection (Wireless LAN)

Installation and Uninstallation Problems

Miscellaneous Problems

Printing Results Are Not Good

Paper Curls

Paper Creases

Vertical Streaks Appear on the Output

Toner Smudges and Spatters Appear around Text and Images

The Bottom Edge of Paper or Following Paper Has Smudge Marks

A Portion of the Page Is Not Printed

Uninstalling the Software

When a Problem Cannot Be Resolved

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Cannot Send a Fax
07K4-0SY
Is the proper line type selected?
NO
Make sure that the proper line type is selected.
YES
Is the machine in fax mode?
NO
Press [] to switch to fax mode.
YES
Is the document properly set?
NO
Properly place the document.
YES
Is the one-touch key or coded dial code registered properly?
NO
Make sure that the number is properly registered.
YES
Did you dial the correct number?
NO
Make sure that the number is correct.
YES
Are there other documents being sent from memory?
YES
Wait until the transmission is completed.
NO
Is the Processing/Data indicator blinking?
YES
The external phone is busy. Please wait until the external phone is not busy.
NO
Has an error occurred during a transmission?
YES
Print the transmission management report to check for errors.
NO
Have you checked to see if the receiving fax machine is having problems?
NO
Make sure that the receiving fax machine is compatible with your machine (For example, check to see if the receiving fax machine is a G3 fax machine).
Make sure that there's enough paper loaded in the receiving fax machine's paper tray.
Make sure that the receiving fax machine is not busy. (If the line is busy, <Busy/No Signal> is shown in the error transmission report.)
YES
Are you sending a fax to an international destination?
YES
Add a pause to the number and send the fax again.
Change the initial sending speed.