General
This section describes general error messages, not related to a specific function.
Load paper.
Cause 1
Printing cannot be performed because the paper has run out.
Remedy
Cause 2
The paper drawer is not correctly inserted into the machine.
Remedy
The most proper size LTR is not available.
Cause 1
The optimal paper size selected with automatic paper selection is not loaded.
Remedy
Load paper of the displayed size.
Cause 2
[Paper Drawer Auto Selection On/Off] is set to 'Off'.
Remedy 1
Manually specify the paper drawer.
Remedy 2
Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
Cause 3
A paper type not supported by automatic paper selection is loaded.
Remedy 1
Manually specify the paper drawer.
Remedy 2
Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
Return the originals to their correct order, then press the [Start] key.
Cause
Scanning stopped because an unspecified problem occurred in the feeder.
Remedy
Return the originals to their correct order, place them in the original loading area of the feeder again, and press (Start).
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
Cause
Scanning was canceled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
Remedy
Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
Cause
Scanning was canceled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
Remedy
You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
Place the original on the platen glass.
Cause
A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
Remedy
Place the original on the platen glass.
Remove the original from the platen glass.
Cause
An original remains on the platen glass.
Remedy
Remove the original remaining on the platen glass, and place the original again.
Remove the original from the feeder.
Cause
There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
Remedy
Remove the original from the feeder.
Original scanning area (thin glass strip) is dirty.
Cause
The original scanning area (thin glass strip) is dirty due to dust and grime.
Remedy
Clean the original scanning area of the feeder. (See "Manual Feeder Cleaning.")
Original scanning area (Feeder) is dirty.
Cause
The original scanning area of the feeder of imageRUNNER ADVANCE C5255/C5250 is dirty due to dust and grime.
Remedy
Clean the original scanning area of the feeder of imageRUNNER ADVANCE C5255/C5250. (See "For the imageRUNNER ADVANCE C5255/C5250.")
Replace toner cartridge. (Magenta)
Cause
Printing will soon not be possible because the toner of the displayed color is running out.
Remedy
Replace the displayed color's toner cartridge. (See "Replacing the Toner Cartridge.")
Replace toner cartridge. (Black)
Cause
Printing will soon not be possible because the toner of the displayed color is running out.
Remedy
Replace the displayed color's toner cartridge. (See "Replacing the Toner Cartridge.")
Insert toner cartridge. (Cyan)
Cause
The toner cartridge of the displayed color is not inserted properly.
Remedy
Make sure that the toner cartridge is inserted properly. (See "Replacing the Toner Cartridge.")
Adjusting gradation. Wait a moment...
Cause
The machine is performing automatic adjustment.
Remedy
Wait a few moments. When the adjustment is complete, printing will automatically resume.
Preparing for color printing. Please wait.
Cause
The machine is performing an automatic adjustment.
Remedy
Please wait for a moment. Color printing resumes automatically when the adjustment is finished.
Cleaning the drum... Wait a while...
Cause
The machine is cleaning its drum.
Remedy
Wait a few moments. When cleaning is complete, printing will automatically resume.
Performing multiple jobs...
Cause
Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
Remedy
Wait a few moments for the machine to resume the scan operation.
Check that covers are closed.
Cause
The cover of an optional equipment is open.
Remedy 1
Check whether the cover of the paper deck unit is closed.
Remedy 2
Check whether the cover of the inner finisher/staple finisher/booklet finisher is closed.
Remedy 3
Check whether the cover of the puncher is closed.
Load staples into the stapler unit.
Cause
There are no staples in the staple cartridge of the stapler unit in the inner finisher/staple finisher/booklet finisher.
Remedy
Replace the staple cartridge of the inner finisher/staple finisher/booklet finisher. (See "Replacing the Staple Cartridge (For Optional Products).")
Remove the paper from the output tray.
Cause
Previous prints remain in the tray.
Remedy
Remove the paper that remains in the tray. Printing will start or resume automatically.
Remove the paper from the booklet tray.
Cause
Previous prints remain in the tray.
Remedy
Remove the paper that remains in the booklet tray. Printing will start or resume automatically.
Check punch waste tray.
Cause
The punch waste tray of the puncher is almost full.
Remedy
Empty the punch waste tray of the puncher. (See "Removing Punch Waste (External 2/3 Hole Puncher-B2).")
Load staples into the saddle stitcher unit.
Cause
There are no staples in the staple cartridge of the saddle stitcher unit in the Booklet Finisher-J1.
Remedy
Replace the staple cartridge of the Booklet Finisher-J1. (See "Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-J1).")
The Dept. ID or PIN is incorrect.
Cause
The entered Department ID or PIN is incorrect.
Remedy
Contact the System Manager for the department to find out the Department ID/PIN.
The hard disk needs to be replaced. (Call service rep.)
Cause
The hard disk is damaged or is not attached.
Remedy 1
Contact your local authorized Canon dealer.
Remedy 2
If the Removable HDD Kit is attached, check the hard disk.
Replace the waste toner container.
Cause
Printing cannot be performed because the waste toner container is full.
Remedy
Replace the waste toner container. (See "Replacing the Waste Toner Container.")
» Problem Solving » List of Error Messages » General
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