Trouble Sending Fax Documents
How do you cancel a transmission while a document is being scanned?
Are you sending a fax document using the Direct Sending mode?
Press
(Stop) on the control panel, or press [Cancel] on the touch panel display.
How do you cancel a transmission after the document has been scanned?
Press
(Status Monitor/Cancel) → [Send] → [Job Status] → select [Fax] from the drop-down list. Then select the document that you want to cancel → press [Cancel] → [Yes]. However, documents that are being sent may not be canceled even if you press [Cancel].
(See "Canceling a Job Being Sent or Waiting to Be Sent.")
Is the destination setting correct?
Check the destination setting of the recipient.
Is the destination stored in the Address Book correct?
Has trouble occurred in the remote machine?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned OFF, is out of recording paper, or has insufficient available memory.
Is the telephone line type set correctly?
Check the type of telephone line that has been set.
(See "Setting the Line to Use When Sending.")If you are sending with a subaddress setting, did you enter the correct subaddress and password for the destination?
Check the subaddress and password settings.
Is the line connected to a private branch exchange switchboard or terminal adapter?
Set [Check Dial Tone Before Sending] to 'Off'.
(See "Checking the Dial Tone Before Sending.")
Are unwanted documents stored in memory?
Check the TX Document and RX Document memory, and delete unnecessary documents and documents with errors from memory.
The document does not print clearly at the recipient's machine.
Is the platen glass clean?
Use your machine to make a copy of the document, and check it for streaks. If streaks appear, clean the platen glass.
(See "Cleaning the Platen Glass and Underside of the Feeder/Platen Cover.")The density of the documents sent to a recipient is too light.
Is the Density setting set towards
(Light) and the Original Type setting set to [Photo] when you send your document?
Change the Density setting to
(Dark) and the Original Type setting to [Text]. Try sending your document again. (See
"Setting Original Type" and
"Adjusting Density Manually.")
The machine will not transmit using a subaddress.
Are the subaddress and password of the remote machine specified correctly?
Check to see if the machine has a subaddress function.
Check with the remote party to see if the specified subaddress and the RX password at both this machine and the remote machine are the same.
Has trouble occurred in the remote machine?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned OFF, is out of recording paper, or has insufficient available memory.
Are the subaddress and password for the destination stored in the Address Book correct?
Check the subaddress and password settings stored in the Address Book for the destination.
The recipient's machine is slow to switch over to the receiving mode, and errors always occur.
Is a pause inserted in the fax number?
If you are sending to a machine that is slow in switching over to fax receiving, insert a pause after the destination's fax number.
