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Does the machine have sufficient memory?

Delete the unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Scan and Store," "Fax/I-Fax Inbox," and "Access Stored Files.")

Are network settings specified?

Documents cannot be received if the appropriate network settings are not specified. Confirm this with your System Manager.

Are the e-mail/I-fax settings correctly set?

If the e-mail/I-fax settings are not correctly set, you cannot receive.

Is <SMTP RX> set to 'On' when receiving SMTP?

Set <SMTP RX> in [Communication Settings] in [E-Mail/I-Fax Settings] in [Send] in [Function Settings] (Settings/Registration) to 'On', turn the machine's power OFF, and then back ON.

Are the forwarding conditions in [Forwarding Settings] set correctly?

Check the Forwarding Conditions, and inform the sender of those settings. (See "Forwarding Received Documents.")

Is Forwarding Settings set to 'On' using [Validate/Invalidate]?

Forwarding Settings must be set to 'On' to be effective. (See "Checking/Changing Forwarding Settings," and "Forwarding Received Documents," and "Deleting Forwarding Settings.")

Is there sufficient available memory?

Delete the unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Scan and Store," "Fax/I-Fax Inbox," and "Access Stored Files.")

Delete the unnecessary documents from the Confidential Fax Inboxes. (See "Fax/I-Fax Inbox.")

Is there sufficient available memory?

Delete the unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox" and "Access Stored Files.")

Delete unwanted documents from the Memory RX Inbox. (See "Fax/I-Fax Inbox.")

Is the platen glass of the sender's machine clean?

Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again.

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