If an error occurs while a document is being sent, an error code appears in Details on the Status Monitor/Cancel screen, and is included in various reports such as the Communication Management Report.
| Error Code |
Cause |
Remedy |
| #751 |
The server is not functioning. The network is not connected. (Either you could not connect to the destination, or the connection was lost before the job could be completed.) |
Check the recipient's address. Check the status of the network. |
If WebDAV sending is based on the conditions below, set Use Divided Chunk Send for WebDAV TX in Send in Function Settings (Settings/Registration) to 'On'.
- The destination uses IIS6.0 with Windows Server 2003.
- The WebDAV server uses Digest authentication.
- SSL communication is performed via a proxy.
|
| The IP address is not set. |
Check the TCP/IP Settings in Preferences (Settings/Registration). |
| #752 |
The server is not functioning. The network is not connected. |
Check that the SMTP server is operating properly. Check the status of the network. |
| The SMTP server name for the e-mail or I-fax is not correct. Alternatively, the domain name or e-mail address may not be set. |
Check the SMTP Server name, domain name, and E-Mail Address in E-Mail/I-Fax Settings of Communication Settings in Function Settings (Settings/Registration).
See the following:
Step 4 of "Using the Touch Panel Display" in "Preparations for Sending I-Fax." |
| #753 |
A TCP/IP error occurred while sending an e-mail message. (Socket, Select error, etc.) |
Check that the network cables and connectors are properly connected. If the machine still does not operate normally, turn the main power OFF, and then back ON. |
| #755 |
You cannot send jobs because TCP/IP is not functioning correctly. |
Check the TCP/IP Settings in Preferences (Settings/Registration).
Confirm following the procedures below:
Press  (Settings/Registration) → [Preferences] → [Network] → [TCP/IP Settings] → [IPv4 Settings]. |
| The IP address is not set. |
| When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server. |
| #766 |
The certificate used to send a PDF or XPS with a digital signature has expired. |
Update the certificate, or use a certificate which has not expired. |
Set the correct date and time in Preferences (Settings/Registration).
Follow the procedures below.
Press (Settings/Registration) → [Preferences] → [Date/Time Settings]. |
| #804 |
The machine was unable to match the specified directory name when sending data to a file server. |
Check the destination. |
| You do not have permission to access the folder. |
Change the settings on the file server to enable access to the folder, or contact the server administrator. |
| #806 |
An incorrect user name or password was specified for the sending of a file to a file server. |
Change the user name or password. |
| An incorrect destination was specified for the sending of an e-mail message or I-fax. |
Check the e-mail or I-fax address. |
| #863 |
An error occurred while processing the PDL data or image data. |
Check the settings, and perform the operation again. |
