Practical Workflows > Internet Fax/Intranet Fax > Sending a Document via Internet Fax
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Sending a Document via Internet Fax

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Internet Fax (I-fax) is a function that enables you to send and receive images via internet and not a telephone line.

  • Benefits from Using the I-Fax
  • Reduce transmission cost

G3 FAX transmission cost increases with transmission time and distance. If a line with fixed rate is installed, you can control the transmission cost because the cost of I-fax is fixed regardless of the transmission time and distance. It is recommended that you use this when sending and receiving documents with large number of pages.

  • High resolution transmission

You can send and receive at a resolution of up to 600 dpi. (for Full mode)

  • Confirm transmission

Confirmation result notice can be sent to the sender to check whether the document was sent to the recipient.


Required Condition
  • Network settings are set.
  • The recipient's machine can receive I-fax.

This section describes how to send I-fax via Full mode from the IPv4 environment.

Follow the procedures below.

Preparations for Sending I-Fax

  • DNS settings
  • E-mail/I-fax settings

Send I-Fax Using the Touch Panel Display


Preparations for Sending I-Fax

You can operate this procedure using the touch panel display or the Remote UI.


Using the Touch Panel Display


  1. Follow the procedures below to check whether the DNS server address settings are set.

Press (Settings/Registration) → [Preferences] → [Network] → [TCP/IP Settings] → [DNS Settings] → [DNS Server Address Settings].

If it is not set, contact the System Manager and set the IP address for DNS primary server and DNS secondary server.

  • DNS server is a server that converts the computer's domain name into an IP address.

  1. Check whether the host name and domain name are set in [DNS Host/Domain Name Settings] for <IPv4> on the DNS Settings screen.

If it is not set, contact the System Manager and set the host name and domain name. For the domain name, enter the domain name of the network to which the machine belongs to.


  1. If dynamic DNS server is set, press [On] for <DNS Dynamic Update> in <DNS Dynamic Update Settings> on the DNS settings screen.


  1. Follow the procedures below to check whether the e-mail server is set.

Press (Settings/Registration) → [Function Settings] → [Send] → [E-Mail/I-Fax Settings] → [Communications Settings].

If it is not set, contact the System Manager and set each settings.

[SMTP Server]: The IP address or host name of the e-mail server used to for transmission
[E-Mail Address]: The e-mail address set on the machine
[POP Server]: The IP address and host name of the e-mail server used to send and receive in "POP before SMTP" send authentication format
[POP Address]: The log in name used to access the POP server
[POP Password]: The password used to access the POP server
[POP Interval]: The time interval in which the machine checks the e-mail on the e-mail server
  • It is recommend that you set [POP Interval] to an interval other than '0'.

  1. If the sending server requires authentication, check the authentication system by pressing [Authent./Encryption].

If it is not set, contact the System Manager and set each settings.

[POP Authentication Before Send]: If the provider is in the "POP before SMTP" send authentication system, set this setting to 'On'.
[SMTP Authentication]: If the environment of the e-mail server requires SMTP authentication, set this setting to 'On' and enter the user name and password.

  1. Follow the procedures below to set the settings such as the maximum data size.

Press (Settings/Registration) → [Function Settings] → [Send] → [E-Mail/I-Fax Settings] → [Maximum Data Size for Sending].

The maximum data size for sending should not exceed the maximum data size for the e-mail server.


  1. Follow the procedures below to specify the TX timeout settings.

Press (Settings/Registration) → [Function Settings] → [Send] → [E-Mail/I-Fax Settings] → [Full Mode TX Timeout].


  1. If you want to print the TX report when the notice e-mail for TX report is sent, follow the procedures below to set [Print MDN/DSN on Receipt] to 'On'.

Press (Settings/Registration) → [Function Settings] → [Send] → [E-Mail/I-Fax Settings] → [Print MDN/DSN upon Receipt].


  1. Follow the procedures below to set [Use Send Via Server] to 'On'.

Press (Settings/Registration) → [Function Settings] → [Send] → [E-Mail/I-Fax Settings] → [Use Send Via Server].


Using the Remote UI

You can specify the settings using the Remote UI.


  1. Access the Remote UI → click [Settings/Registration].

  • If an error message is displayed and you cannot access the Remote UI, follow the procedures below.
  • Page Not Found:
(1) Click [Tools] on the toolbar → [Internet Options] → select the [General] tab → click [Delete Files] in [Temporary Internet Files].
(2) Select [Delete all offline content] on the Delete Files screen → click [OK] → restart the Web browser and access the Remote UI again.
  • HTTP 404 File Not Found:
    Confirm that the IP address is correct.
    Confirm the IP address setting range in "Network."
  • Updating DNS Automatically
  • Click [Preferences] → [Network] → [DNS Settings (IPv4)].
  • On the [DNS Settings (IPv4)] screen, check [Host Name] and [Domain Name].
  • If dynamic DNS server is set, select [DNS Dynamic Update Settings].
  • Click [OK].
  • Checking E-Mail Server Settings
  • Click [Function Settings] → [Send] → [Network Settings - E-Mail/I-Fax Settings].
  • If the sending server requires authentication, click [Authentication/Encryption Settings] → check the authentication system.
  • Click [OK].
  • Setting Maximum Data Size for Sending
  • Click [Function Settings] → [Send] → [Communications Settings - E-Mail/I-Fax Settings].
  • Click [E-Mail/I-Fax Common Settings] → enter the value in <Maximum Data Size for Sending>.
  • Click [OK].
  • Specifying TX Timeout Settings
  • Click [Function Settings] → [Send] → [Communications Settings - E-Mail/I-Fax Settings].
  • Click [I-Fax Settings] → enter the value in <Full Mode TX Timeout>.
  • Click [OK].
  • Printing the TX Report when the Notification E-Mail Is Sent
  • Click [Function Settings] → [Send] → [Communications Settings - E-Mail/I-Fax Settings].
  • Click [I-Fax Settings] → select <Print MDN/DSN upon Receipt>.
  • Click [OK].
  • Using Send via Server
  • Click [Function Settings] → [Send] → [Communications Settings - E-Mail/I-Fax Settings].
  • Click [I-Fax Settings] → select <Use Send via Server>.
  • Click [OK].

Preparation for sending I-fax is completed.

  • Depending on the provider, port number 25 for send may be close to countermeasure junk mail. For more information, contact your provider.

Send I-Fax Using the Touch Panel Display


  1. Place your originals on the platen glass or in the feeder → press [Scan and Send] on the Main Menu screen.

  • If the Main Menu screen is not displayed, press (Main Menu).

  1. Press [New Destination].


  1. Press [I-Fax].


  1. Select [Full] from mode selection → select I-fax address → press recipient's condition. Enter the recipient's e-mail address as the I-fax address. Set [Send via Server] to 'On'.


  1. Specify recipient's condition → press [OK].

Specify the settings for paper size, compression method, and resolution according to the specification of the recipient's machine.

If the compression size is unknown, it is recommended that all of the compression methods (MH, MR, and MMR) are selected.


  1. Press (Start).

  1. Press (Status Monitor/Cancel) → [Send] → [Log] → check that the job was sent successfully.

If the result is <OK>, the job was sent successfully.

If the result is <NG>, the job was not sent because of an error.

  • One of the causes for failing to send is port number 25 for sending may be closed to countermeasure junk mail, depending on the provider. For information on changing the port of the machine, contact your local authorized Canon dealer.

Reference Information
  • Difference between Simple Mode and Full Mode

You cannot check whether the data was sent correctly to the recipient in the Simple mode. However, you can check whether the data was sent correctly to the recipient in the Full mode. Thus, it is recommended that the Full mode is set when you are sending a data.

  • Communication Management Report

You can also confirm transmission by pressing (Settings/Registration) → [Function Settings] → [Send] → [Common Settings] → [TX Report].

  • Intranet Fax

By using the Intranet Fax that uses office LAN for TCP/IP protocol for IP transmission instead of e-mail server, you can reduce the transmission cost. (If the intranet fax is used, the address is <name in alphanumeric characters@IP address>.) Also, if the intranet fax is used, data is received when send transmission is completed.

As Intranet Fax can be used for transmitting data without using e-mail, the similar setting to e-mail is unnecessary. DNS and e-mail settings for the machine must be specified but the dummy values can be used.

Intranet Fax I-Fax
Primary DNS Server Enter a dummy (e.g. 123.123.123.1) Required
Secondary DNS Server Not Required Required
Host Name Enter a dummy (e.g. iR) Required
Domain Name Enter a dummy (e.g. SMC Server) Required
SMTP Receive On -
POP - On
SMTP Server Enter a dummy (e.g. SMC Server) Required
E-Mail Address Enter a dummy (e.g. 1F) Required
POP Server - Required
POP Password - Required
POP Interval - Required

Set [Use Send via Server] to 'Off' in [E-Mail/I-Fax Settings] in [Send] in [Function Settings].

Function Settings (Setting/Registration) Screen

I-Fax Address Settings Screen


Troubleshooting


If an error occurs while sending a document, an error code is displayed in Details on the Status Monitor/Cancel screen or in various reports such as the Communication Management Report.

Error Code Cause Remedy
#801 A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message or send/receive an I-fax. Check that the SMTP server is functioning normally. Check the status of the network.
See step 4 of "Preparations for Sending I-Fax."
The SMTP server returned an error while trying to connect. The destination is incorrect. An error occurred on the server side during transmission to a file server. Check that the SMTP server is functioning normally. Check the status of the network. Check the address settings. Check the status and settings of the file server.
You are trying to send a file to a destination which you have no write permission. Check the address settings.
When the machine tried to send a file to the server, a file with the same name already existed on the server, and that file could not be overwritten. Change the settings on the file server to enable the file to be overwritten, or contact the server administrator.
When the machine tried to send a file to the server, either the folder name was incorrectly specified or the password was incorrect. Check the address settings.
#802 The name of the SMTP Server in E-Mail/I-Fax Settings in Send in Function Settings (Settings/Registration) is incorrect. The DNS server name specified in DNS Settings is incorrect. Connection to the DNS server failed. Press [Function Settings] (Settings/Registration) → [Send] → [E-Mail/I-Fax Settings] → [Communication Settings] → check the name of the SMTP Server. Press [Preferences] (Settings/Registration) → [Network ] → [TCP/IP Settings ] → [DNS Settings] → check the DNS server name.
See steps 2 and 4 of "Preparations for Sending I-Fax."
Check that the DNS server is functioning normally.
#810 A POP (Post Office Protocol) server connection error occurred when receiving an I-fax. Press [Function Settings] (Settings/Registration) → [Send] → [E-Mail/I-Fax Settings] → check the POP Server name.
See step 4 of "Preparations for Sending I-Fax."
Confirm that the POP server is functioning normally. Check the status of the network.
The POP server returned an error during the connection.
A timeout error occurred on the server while connecting to the POP server.
#831 An I-fax document could not be received using SMTP because of the Receive Filter setting in [Firewall Settings] in [Network] in [Preferences] (Settings/Registration). Press [Preferences] (Settings/Registration) → [Network ] → [Firewall Settings] → reset the Receive Filter setting. To change this setting, contact your System Manager.
#834 An MDN (Mail Delivery Notification) error notification was received because of an incorrect I-fax address or destination setting, or because trouble occurred in the network or mail server. Alternatively, the memory of the receiving machine is full. Check the I-fax address and destination setting.

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