Scan and Store/Access Stored Files

Cause	You have no permission to access the folder/file, or the folder/file may be deleted in other operations.
Remedy	Set to permit access to the folder on the server machine. Otherwise, contact your server administrator.

Cannot find the store location. It may have been deleted by another operation, or the memory media may have been removed.

Cause	The store location could not be found due to one of the following possible causes: The Advanced Box of another machine on the network was deleted while it was being accessed. Memory media was removed while it was being accessed.
Remedy	Check that the memory media is inserted or that the Advanced Box of another machine on the network is available.

Could not obtain information because the folder path is too long.

Cause	When you tried to access the file, the full pathname (file/folder names indicating the store location) was too long.
Remedy	Shorten the folder and file names, or change the store location.

An error occurred due to an unknown reason.

Cause	An unexpected system error occurred.
Remedy	Contact your local authorized Canon dealer.

Cannot connect to the network.

Cause	The network is not connected.
Remedy	Check the status of the network.

Cannot perform this operation because of other operations. Wait a moment, then try again.

Cause	This operation cannot be performed because another operation is running.
Remedy	Wait until the other operation is finished, then try again.

Could not perform because an error occurred on the network.

Cause	The network settings are incorrect.
Remedy	Check the network settings. (See "Network Settings.")

Cannot store the password because the number of passwords that can be stored for each user has reached the upper limit.

Cause	The number of stored passwords for the login user exceeded the maximum number.
Remedy	Erase unnecessary password information.

This folder name already exists. Rename the folder.

Cause	There is a folder in the selected directory with the same name as the name you entered on the New Folder screen.
Remedy	Assign a different name to the folder.

Current settings do not allow the folders to be written.

Cause 1	Memory media is write prohibited.
Remedy	Cancel write prohibition on the memory media.
Cause 2	[Prohibit Writing from External] in the store location's [Function Settings] (Settings/Registration) is set to 'On'.
Remedy	Set [Prohibit Writing from External] in the store location's [Function Settings] (Settings/Registration) to 'Off'.

Could not perform because the memory is full. Wait a moment, then try again.

Cause	You tried to store data that exceeded the store location memory capacity.
Remedy	Perform the operation again after deleting unwanted files from the store location, or change the store location.

Cannot use one or more characters in the folder name or file name. Rename the folder or file.

Cause	Invalid characters are included in the folder or file name.
Remedy	Enter the name again using valid characters.

The folder and file name is too long. Rename the folder/file.

Cause	When you tried to access the file, the full pathname (file/folder names indicating the store location) was too long.
Remedy	Shorten the folder and file names, or change the store location.

You do not have access rights to this folder.

Cause	You do not have permission to access the folder.
Remedy	Change the settings on the file server to enable access to the folder, or contact the server administrator.

Cannot create any more folders because the number of folders that can be created in this location has reached the upper limit. Change the location to create the folder.

Cause	You tried to store more than the capacity of the other machine's Advanced Box (100,000 files/ folders), or more than the capacity of the designated destination folder (1,000 files/folders).
Remedy	Perform the operation again after deleting unwanted files from the store location folder, or change the store location.

Selected files are being used for another operation. Wait a moment, then try again.

Cause	The file is being accessed by another user.
Remedy	Wait until the other user finishes accessing the file.

Cannot perform because the folder or file is read-only.

Cause	Writing failed because the folder is read-only.
Remedy	In the folder attributes, cancel "read-only."

This file name already exists. Rename the file or change the location to store.

Cause	The file could not be saved because a file with the same name already exists.
Remedy 1	Change the filename and save the file again.
Remedy 2	Change the store location and save the file again.

Cannot find the store location. It may have been deleted by another operation.

Cause	The Network Place may be deleted.
Remedy	Check if the Network Place is deleted.

Error Messages Related to [Scan and Store]

The number of trials allowed for using the optional features of File Format has reached the upper limit. To continue to use the optional features, contact your local authorized Canon dealer.

Could not perform because the memory is full. Wait a moment, then try again.

Reached counter limit. The current scanning jobs will be canceled.

The job was canceled because the disk space for saving archive logs is full.

Scanning will be canceled because the memory is full. Do you want to store the scanned pages?

Scanning will be canceled because the number of scanned pages has reached the upper limit. Do you want to store the scanned pages?

The number of originals has changed. Return the originals to their correct order, then press the [Start] key.

The file size is too large for this device. Reduce the resolution or number of pages, then try again.

Cannot access the Certificate or Key for Digital Signatures. Check that the Certificate is not corrupted.

Certificate for Digital Signatures has expired. Check that Certificate or Date/Time settings are correct.

Cannot store because the number of files that can be stored in this location has reached the upper limit. Change the store location.

Cannot store because there are too many jobs waiting to be stored. Wait until the current job is stored, then try again.

Could not perform because an unknown error occurred in PDF (Apply Policy).

Could not perform the operation because there are some settings that are incompatible with the following items. - Format PDF to PDF/A in Settings/Registration - Optimize PDF for Web in Settings/Registration - Time Stamp

The number of trials allowed for using the optional features of File Format has reached the upper limit. To continue to use the optional features, contact your local authorized Canon dealer.

Cause	The number of trials allowed for using the optional functions is reached the upper limit.
Remedy	If you wish to continue using these functions, contact your local authorized Canon dealer.

Could not perform because the memory is full. Wait a moment, then try again.

Cause	Since the available memory of the store location (memory media or folder) is full, the scanned data could not be saved.
Remedy 1	Wait a while, and try performing the operation again.
Remedy 2	Change the resolution and file format, then perform the operation again.
Remedy 3	Delete unnecessary data from the store location to make more memory available, and then perform the operation again.

Reached counter limit. The current scanning jobs will be canceled.

Cause	Scanning could not be performed because the maximum number of prints set in Department ID Management was exceeded.
Remedy	Contact your System Manager.

The job was canceled because the disk space for saving archive logs is full.

Cause	The job was canceled because the memory for saving temporary data became full.
Remedy	Contact your System Manager.

Scanning will be canceled because the memory is full. Do you want to store the scanned pages?

Cause	Since the available memory of the store location is full, the scanned data could not be saved.
Remedy 1	Wait a while, and try performing the operation again.
Remedy 2	Change the resolution and file format, then perform the operation again.

Scanning will be canceled because the number of scanned pages has reached the upper limit. Do you want to store the scanned pages?

Cause	When scanning, after the scanning limit of 999 pages was reached, further pages were added to the scan.
Remedy	Scanned pages are stored. To store more pages, load the pages that have not been stored again and then store them under a different name.

The number of originals has changed. Return the originals to their correct order, then press the [Start] key.

Cause	After a paper jam occurred in the feeder and the originals were once again loaded during scanning, the number of loaded pages that are detected is different from when the job was first loaded.
Remedy	Load the originals once more, then press the [Start] key.

The file size is too large for this device. Reduce the resolution or number of pages, then try again.

Cause	The size of the scanned data is too large.
Remedy 1	Change the resolution and file format, then perform the operation again.
Remedy 2	Reduce the number of pages to scan, then perform the operation again.

Cannot access the Certificate or Key for Digital Signatures. Check that the Certificate is not corrupted.

Cause	You tried to create a PDF file with a digital certificate using a corrupted certificate or key.
Remedy	Check if the certificate or key is corrupt.

Certificate for Digital Signatures has expired. Check that Certificate or Date/Time settings are correct.

Cause	The expiration date of the certificate has expired.
Remedy	Confirm the expiration date for the certificate, and the date/time set on the machine.

Cannot store because the number of files that can be stored in this location has reached the upper limit. Change the store location.

Cause	You tried to store more than the capacity of the other machine's Advanced Box (100,000 files/ folders), or more than the capacity of the designated destination folder (1,000 files/folders).
Remedy	Change the store location to save the file.

Cannot store because there are too many jobs waiting to be stored. Wait until the current job is stored, then try again.

Cause	Storing cannot be performed because there are too many jobs waiting to be stored.
Remedy	Perform the operation again when the other jobs are complete.

Could not perform because an unknown error occurred in PDF (Apply Policy).

Cause 1	The URL for the Rights Management Server is incorrect.
Remedy	Check the [Rights Management Server Settings]. (See "Setting a Rights Management Server.")
Cause 2	Cannot start the Rights Management Server.
Remedy	Check the Rights Management Server.
Cause 3	The network is not connected.
Remedy	Check the status of the network.

Cause 1	[Optimize PDF for Web] is set to 'On', and PDF modes that cannot be set are selected in forwarding settings. (See "Optimizing PDF for Web.")
Remedy	Set only one of the following: Device Signature, User Signature, or Reader Extensions. Alternatively, set [Optimize PDF for Web] to 'Off'.
Cause 2	[Format PDF to PDF/A] is set to 'On', and PDF modes that cannot be set are selected in forwarding settings. (See "Formatting PDF Files to PDF/A.")
Remedy	Cancel the Encrypt and Visible Signatures settings. Alternatively, set [Format PDF to PDF/A] to 'Off'.

Error Messages Related to [Access Stored Files]

Cannot perform because the file size exceeds the limit. Reduce the file size, then try again.

Cannot print because job reservations are full or the printer is warming up. Wait a moment, then try again.

Could not perform because the memory is full. Wait a moment, then try again.

Reached counter limit. The printing/reserved jobs may be canceled. Check the print log.

The job was canceled because the disk space for saving archive logs is full.

Job will be canceled because the password is incorrect or the PDF file settings do not allow printing.

Could not execute because the file contains unsupported data.

An error occurred during printing.

Cannot perform because the file size exceeds the limit. Reduce the file size, then try again.

Cause	Printing was interrupted because the file size exceeded the upper limit for printing (2 GB).
Remedy	Reduce the file size, and perform the operation again.

Cannot print because job reservations are full or the printer is warming up. Wait a moment, then try again.

Cause	Printing could not be performed because the number of print jobs exceeded the upper limit.
Remedy	Perform the operation again when the other jobs are complete.

Could not perform because the memory is full. Wait a moment, then try again.

Cause	The memory required for printing is insufficient.
Remedy	After canceling the print job, first reduce the amount of data and pages to be printed, and then try printing again.

Reached counter limit. The printing/reserved jobs may be canceled. Check the print log.

Cause	Printing could not be performed because the maximum number of prints set in Department ID Management was exceeded.
Remedy	Contact your System Manager.

The job was canceled because the disk space for saving archive logs is full.

Cause	The job was canceled because the memory for saving temporary data became full.
Remedy	Contact your System Manager.

Job will be canceled because the password is incorrect or the PDF file settings do not allow printing.

Cause 1	An incorrect password was entered.
Remedy	Enter the correct password, and perform the job again.
Cause 2	The PDF file is set so that it cannot be printed.
Remedy	Check the PDF file settings.

Could not execute because the file contains unsupported data.

Cause	You tried to print data that is not supported by this machine.
Remedy	Use file formats that are supported by this machine.

An error occurred during printing.

Cause	An error occurred while processing the print data.
Remedy	To print the remaining pages, press [OK].