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Sending/Receiving a Fax

Main Features for Sending Faxes

Overview of This Function

Additional Lines

Things You Must Do Before Using This Machine

Flow of Sending Fax Operations

Sending Fax Documents Manually

Canceling a Job

Specifying Destinations

Specifying Destinations Using the Address Book (Local)

Specifying Destinations Using the Address Book (Remote)

Specifying Destinations Using the Address Book (LDAP Server)

Entering a New Fax Number

Specifying Destinations Using One-Touch Buttons

Recalling Previous Settings and Sending a Fax

Checking/Editing/Deleting the Information for a Destination

Storing New Addresses

Storing Fax Numbers

Storing Group Addresses

Storing Addresses Obtained via an LDAP Server

Storing/Editing/Deleting One-Touch Buttons

Checking/Editing/Deleting a Stored Address

Assigning Shortcuts

Setting the Resolution

Specifying/Registering Scan Sizes

Switching to Direct Sending

Setting Original Type

2-Sided Original

Book → 2 Pages

Different Size Originals

Adjusting Density Manually

Adjusting Background Density

Adjusting the Image Sharpness

Changing the Zoom Ratio

Erase Frame

Job Build

Selecting the Sender's Name When Sending a Fax

Selecting the Telephone Line When Sending a Fax

Delayed Send

Preview

Finished Stamp

Job Done Notice

Processing Received Documents

Receiving Documents

Setting the Memory Lock Mode

Forwarding Received Documents

Available Paper Sizes

Sending with a Subaddress

Using a PIN Code

Fax Information Services

When Problems Occur

Trouble Sending Fax Documents

Trouble Receiving Fax Documents

Trouble in Other Situations

Questions & Answers

Sending a Fax from a Computer (Windows)

System Requirements

Before Sending a Fax from a Computer

Installation

Setting the Fax Options

Faxing Fundamentals

Faxing

Specifying the Default Fax Settings

Viewing the Online Help

Using Subaddresses for Secure Transmission

Setting the Fax Send Time

Attaching a Cover Sheet

Registering a Profile for Faxing

Selecting a Profile for Faxing

Registering a Person in an Address Book

Registering a Group in an Address Book

Importing Address Book Entries

Exporting Address Book Entries

Changing the Address Book Export Destination

Sending a Fax from a Computer (Mac)

System Requirements

Before Sending a Fax from a Computer

Installation

Setting the Fax Options

Verifying the Fax Information
Manually Setting the Fax Options

Faxing Fundamentals

Faxing

Viewing the Online Help

Outputting Multiple Pages on One Sheet

Setting the Output Range

Using Subaddresses for Secure Transmission

Setting the Fax Send Time

Attaching a Cover Sheet

Registering a Person in an Address Book

Registering a Group in an Address Book

Importing an Address Book

Exporting an Address Book

Top » Fax » Sending/Receiving a Fax » When Problems Occur » Trouble Receiving Fax Documents
Trouble Receiving Fax Documents
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The machine cannot receive documents.
The machine cannot receive faxes.
Cannot forward documents to the Confidential Fax Inbox.
Cannot receive documents to memory.
The quality of printed originals is uneven.
The machine cannot receive documents.
Does the machine have sufficient memory?
Delete unnecessary documents and documents with errors from memory to increase the amount of available memory.
(See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox.")
The machine cannot receive faxes.
Is an RX password set in [Fax Settings] in your machine?
If an <RX Password> is set in Fax Settings, documents can be received only from senders that use the correct password. Confirm this with your administrator. (See "Setting the Receive Password.")
Cannot forward documents to the Confidential Fax Inbox.
Are the forwarding conditions set correctly?
Check the Forwarding Conditions, and inform the sender of those settings. (See "Storing Forwarding Settings.")
Is Forwarding Settings set to 'On' using [Validate/Invalidate]?
Forwarding Settings must be set to 'On' to be effective. Press [Validate/Invalidate] for [Forwarding Settings] → set Forwarding Settings to 'On'. (See "Storing Forwarding Settings.")
Does the machine have sufficient memory?
Delete unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox" and "Checking File Information.")
Delete unnecessary documents from the Confidential Fax Inboxes. (See "Checking the Detailed Information for/Deleting a File in a Confidential Fax Inbox.")
Cannot receive documents to memory.
Does the machine have sufficient memory?
Delete unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox" and "Checking File Information.")
Delete unwanted documents from the Memory RX Inbox. (See "Checking the Detailed Information for/Deleting a File in a Confidential Fax Inbox.")
The quality of printed originals is uneven.
Is the platen glass of the sender's machine clean?
Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again.
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