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Clearing Paper Jams

Locations of Paper Jams

Main Unit

Paper Sources

Paper Drawer

Cassette Feeding Unit-AF1 (Optional)

Paper Deck Unit-B2 (Optional)

Feeder

Staple Finisher-G1/Booklet Finisher-G1 (Optional)

Inside the Top Cover

Buffer Pass Unit-H1

External 2/3 Hole Puncher-B2

Booklet Finisher-G1 (Optional)

Inside the Front Cover

Saddle Stitcher Unit

Inner Finisher-D1 (Optional)

When the Inner 2/3 Hole Puncher-A1 Is Not Attached

When the Inner 2/3 Hole Puncher-A1 Is Attached

Inner 2Way Tray-H1 (Optional)

Reducing the Frequency of Paper Jams

Clearing Staple Jams (For Optional Products)

Locations of Staple Jams

Staple Finisher-G1/Booklet Finisher-G1

Saddle Stitcher Unit of the Booklet Finisher-G1

Inner Finisher-D1

If Memory Becomes Full during Scanning

Printer/Fax Driver Troubleshooting

Service Call Message

List of Error Messages

General

Fax

Scan and Send

Scan and Store/Access Stored Files

Quick Menu

Printer

Network

MEAP

User Setting Information Management

List of Error Codes without Messages

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User Setting Information Management
This section describes the error messages related to User Setting Information Management.
Error Messages Related to the User Setting Information Management Service
Error Messages Related to User Access Control for the Advanced Box
Error Messages Related to the User Setting Information Management Service
<You do not have permission to use User Setting Information Management Service.>
<Session timed out.>
<You do not have permission to use User Setting Information Management Service.>
Cause
You do not have permission to use the specified function.
Remedy
Log in as the administrator.
<Session timed out.>
Cause
The session has timed out because the specified time has elapsed.
Remedy
Wait a while, and try accessing again. If the session continues to time out, restart the machine.
Error Messages Related to User Access Control for the Advanced Box
<Log in to User Access Control for Advanced Box.>
<No right to display <Function Name>. To display <Function Name>, log in as an administrator.>
<A timeout occurred. Please wait a while and then try to access again.>
<Could not access the database due to an error. Restart the device and then try to access again.>
<Could not display user information due to an error.>
<Could not delete users due to an error.>
<Up to 5000 users can be registered.>
<Log in to User Access Control for Advanced Box.>
Cause
You tried to access one of the User Access Control for Advanced Box screens when you are not logged in to User Access Control for Advanced Box.
Remedy
Log in to User Access Control for Advanced Box.
<No right to display <Function Name>. To display <Function Name>, log in as an administrator.>
Cause
You do not have permission to use the specified function.
Remedy
Log in as the administrator.
<A timeout occurred. Please wait a while and then try to access again.>
Cause
The session has timed out because specified time has elapsed.
Remedy
Wait a while, and try accessing again. If the session continues to time out, restart the machine.
<Could not access the database due to an error. Restart the device and then try to access again.>
Cause
Failed to access the database for a reason such as the user database being damaged.
Remedy
Restart the machine.
<Could not display user information due to an error.>
Cause
An error occurred when acquiring the user information.
Remedy
If the error continues to appear after retrying, restart the machine.
<Could not delete users due to an error.>
Cause
An error occurred when deleting the user information.
Remedy
If the error continues to appear after retrying, restart the machine.
<Up to 5000 users can be registered.>
Cause
You are trying to register user information when 5,000 user information is already registered.
Remedy
To register new user information, delete unnecessary user information.