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Clearing Paper Jams

Locations of Paper Jams

Main Unit

Paper Sources

Paper Drawer

Cassette Feeding Unit-AF1 (Optional)

Paper Deck Unit-B2 (Optional)

Feeder

Staple Finisher-G1/Booklet Finisher-G1 (Optional)

Inside the Top Cover

Buffer Pass Unit-H1

External 2/3 Hole Puncher-B2

Booklet Finisher-G1 (Optional)

Inside the Front Cover

Saddle Stitcher Unit

Inner Finisher-D1 (Optional)

When the Inner 2/3 Hole Puncher-A1 Is Not Attached

When the Inner 2/3 Hole Puncher-A1 Is Attached

Inner 2Way Tray-H1 (Optional)

Reducing the Frequency of Paper Jams

Clearing Staple Jams (For Optional Products)

Locations of Staple Jams

Staple Finisher-G1/Booklet Finisher-G1

Saddle Stitcher Unit of the Booklet Finisher-G1

Inner Finisher-D1

If Memory Becomes Full during Scanning

Printer/Fax Driver Troubleshooting

Service Call Message

List of Error Messages

General

Fax

Scan and Send

Scan and Store/Access Stored Files

Quick Menu

Printer

Network

MEAP

User Setting Information Management

List of Error Codes without Messages

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Scan and Store/Access Stored Files
This section describes the error messages related to the Scan and Store function and the Access Stored Files function.
Could not perform because an error occurred on the network.
Could not access the database. Restart the machine.
Session timed out. Wait a while, then try to access the database again.
Cannot store the password because the number of passwords that can be stored for each user has reached the upper limit.
Could not perform because an error occurred on the network.
Cause 1
The destination has [Prohibit Writing from External] in [Function Settings] (Settings/Registration) set to 'On'.
Remedy
Set [Prohibit Writing from External] in [Function Settings] (Settings/Registration) of the destination to 'Off'.
Cause 2
You tried to store data directly in the Shared Space (share) or Personal Space (users) of the destination.
Remedy
You cannot store data directly in the Shared Space (share) or Personal Space (users) of the destination. Store the file in a folder in either of the spaces.
Cause 3
When you tried to store the data, the full pathname (file/folder names indicating the store location) was too long.
Remedy
Shorten the folder and file names so that the full pathname, including "/share" and "/users," does not exceed 256 characters in length, or change the store location.
Cause 4
You tried to store more than the capacity of the Advanced Box (100,000 files/ folders), or more than the capacity of the designated destination folder (1,000 files/folders).
Remedy
Perform the operation again after deleting unwanted files from the destination folder, or change the store location.
Cause 5
The destination hard disk capacity was exceeded as a result of your attempt to store data.
Remedy
Perform the operation again after deleting unwanted files from the destination, or change the store location.
Could not access the database. Restart the machine.
Cause
Failed to access the database for a reason such as the user database being damaged.
Remedy
Restart the machine.
Session timed out. Wait a while, then try to access the database again.
Cause
The session has timed out because specified time has elapsed.
Remedy
Wait a while, and try accessing again. If the session continues to time out, restart the machine.
Cannot store the password because the number of passwords that can be stored for each user has reached the upper limit.
Cause
The number of stored passwords for the login user exceeded the maximum number.
Remedy
Erase unnecessary password information.