Trouble Sending Documents
How do you cancel a transmission while a document is being scanned?
Press
(Stop) on the control panel, or press [Cancel] on the touch panel display.
How do you cancel a transmission after the document has been scanned?
Press [Status Monitor/Cancel]→ [Send] → [Job Status]. Then select the file that you want to cancel → press [Cancel] → [Yes]. However, documents that are being sent may not be canceled even if you press [Cancel].
(See "Canceling a Job Being Sent or Waiting to Be Sent.")
Is the destination setting correct?
Check the destination setting of the recipient.
Is the destination stored in the Address Book correct?
Has trouble occurred in the remote machine?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned Off, is out of recording paper, or has insufficient available memory.
Cannot Send Documents to an E-mail Address, I-fax Address, or File Server.
If you are sending an e-mail message or I-fax, are the SMTP Server and DNS Server settings correct?
Check the SMTP Server and DNS Server settings.
If you are sending to a file server, are the User and Password settings correct?
Check the User and Password settings, and send the document again.
If you are sending to a file server, are the shared folder settings correct?
Are unwanted files stored in memory?
The Document Does Not Print Clearly at the Recipient's Machine.
Is the platen glass clean?
Use your machine to make a copy of the document, and check it for streaks. If streaks appear, clean the platen glass.
(See "Originals Cannot Scanned Properly (Cleaning the Platen Glass).")The Density of the Documents Sent to a Recipient Is Too Light.
Is the Density setting set towards
(Light) and the Original Type setting set to [Photo] when you send your document?
Change the Density setting to
(Dark) and the Original Type setting to [Text]. Try sending your document again. (See
"Selecting the Original Type" and
"Adjusting Density Manually.")
Trouble Receiving Documents
Cannot Receive Documents.
Does the machine have sufficient memory?
The Machine Cannot Receive I-fax Documents.
Are network settings specified correctly?
The machine cannot receive documents if the appropriate network settings are not specified. Confirm this with the administrator.
(See "Setting Administrators.")Are the e-mail/I-fax settings correctly set?
You cannot receive documents if the e-mail/I-fax settings are not set correctly.
Is <SMTP RX> set to 'On' when receiving SMTP?
Set <SMTP RX> to 'On', then turn the machine's power Off, and On again.
Cannot forward documents to the Confidential Fax Inbox.
Are the forwarding conditions set correctly?
Check the Forwarding Conditions, and inform the sender of those settings.
(See "Confirming/Enabling/Deleting Forwarding Settings.")Is Forwarding Settings set to 'On' using [Validate/Invalidate]?
Forwarding Settings must be set to 'On' to be effective.
(See "Confirming/Enabling/Deleting Forwarding Settings.")Does the machine have sufficient memory?
Delete unnecessary files and files with errors from memory to increase the amount of available memory. (See
"Checking the Detailed Information for/Displaying an Image/Deleting a File in the Memory RX Inbox" and
"Editing Files.")
Cannot Store Received Documents in Memory.
Does the machine have sufficient memory?
Delete documents with transmission errors to make more memory available.
(See "Operations from the Send Screen.")The Quality of Printed Originals Is Uneven.
Is the platen glass of the sender's machine clean?
Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to clean the scanner and send the document again.
Trouble in Other Situations
Are documents being sent at a high resolution?
It is recommended that you send documents containing text only in a lower resolution.
