Troubleshooting
0SU0-050
A three-digit number (error code) appears on the <Status Monitor> screen if an error occurs, such as when printing fails or the memory is full. Check the information below for details about the causes and solutions for each error code.
＃037
Memory is full.
If a printing job is queued, wait until the job is completed.
＃099
Printing was canceled.
When you cancel an operation, this error code is displayed, but this is not abnormal. Print documents again as necessary.
＃701
Authentication failed because an incorrect Department ID or PIN was entered when the Department ID Management was activated.
Enter the correct Department ID and PIN.
Continuing operating without entering a Department ID was attempted even though unknown-ID jobs (functions that permit operations without a Department ID and PIN) were disabled in the Department ID Management.
Enable unknown-ID jobs in System Manager Mode in Remote UI.
＃822
An image file in a USB memory device could not be printed because the format of the image file is not supported.
Store the image in a supported file format, so that you may be able to print it.
＃852
The machine turns OFF for some reason.
Check whether the power plug is inserted into an outlet firmly.
＃853
A document could not be printed because its data size exceeded the machine's upper processing capability.
The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.
A document could not be printed because the data is damaged or is not supported.
Confirm the data status and data format.
The USB memory device was disconnected during printing.
Do not disconnect the USB memory device until printing is finished.
Printing was canceled from the computer.
If you cancel an operation from the application when the print data is being sent to the machine from a computer, this error code is displayed. Print again as necessary.
A secured document that was left unprinted was deleted.
If the secured document is not printed within a specific period of time (30 minutes by default), it is deleted from memory. Send the secured document again, and print it within the period.
Printing using Secure Print was attempted when Secure Print was restricted.
When <Secure Print Settings> is set to <Off>, you cannot use Secure Print. Set the setting to <On> and print again.
Print without using Secure Print.
＃861
A document could not be printed because a printer driver that was not intended for this machine was used.
Print again by using the printer driver for this machine.
A document could not be printed due to a defect in its data.
Check the document data for any defects.
＃863
An error occurred when printing from a computer.
Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. After the restart is complete, try printing again.
