Troubleshooting - Canon - imageRUNNER ADVANCE C3530i / C3525i

User's Guide
	PreviousNext

Top
Setting Up
Preparations Required Before Use
Preventing Unauthorized Access
Setting up Using the Setup Guide
Logging in as an Administrator
Setting the Date/Time
Setting up the Network Environment
Canceling the Network Setting Lock
Selecting Wired or Wireless LAN
Connecting to a Wired LAN
Connecting to a Wireless LAN
Setting Up the Connection Using WPS Push Button Mode
Setting Up the Connection Using WPS PIN Code Mode
Setting Up Connection by Selecting a Wireless Router
Setting Up a Connection by Specifying Detailed Settings
Checking the SSID and Network Key
Setting an IP Address
Setting an IPv4 Address
Setting an IPv6 Address
Adapting to the Network Environment
Making Ethernet Settings
Setting the Wait Time When Connecting to a Network
Making DNS Settings
Making SMB Settings
Making WINS Settings
Making WebDAV Settings
Registering the LDAP Server
Monitoring and Controlling via SNMP
Other Network Settings
Installing Drivers
Fax Line Settings
Setting E-mail/I-Fax Communication
Setting the Advanced Box of the Machine
Setting Advanced Box to Public
Connecting to the Other Devices
Basic Operations
Parts and Their Functions
Front Side
Back Side
Interior
Feeder
Multi-Purpose Tray
Paper Drawer
Control Panel
Turning ON the Machine
Turning OFF the Machine
Using the Touch Panel Display
Basic Screens on the Touch Panel Display
Basic Operation of the Touch Panel Display
Entering Characters
Logging into the Machine
List of Items That Can Be Personalized
Placing Originals
Loading Paper
Basic Paper Loading Method
Loading Envelopes
Loading Preprinted Paper
Specifying Paper Size and Type
Specifying Paper Size and Type in the Paper Drawer
Specifying Paper Size and Type in the Multi-purpose Tray
Registering Frequently Used Paper Size and Type for the Multi-purpose Tray
Fixing the Paper Size and Type To Use with the Multi-Purpose Tray
Registering Free Size Paper (Custom Size Paper)
Automatically Selecting the Appropriate Paper Source for a Specific Function
Customizing the Touch Panel Display
Customizing the Main Menu
Creating a Shortcut for a Frequently Used Function
Registering a Combination of Frequently Used Functions
Customizing the Basic Features Screen
Using the Quick Menu
Registering Buttons on the Quick Menu
Editing the Quick Menu
Restricting Usage of the Quick Menu
Switching the Displayed Language
Registering Shortcuts for Frequently Used Settings/Registered Items
Customizing the Screen Display Appearance and the Operational Conditions
Setting Sounds
Entering Sleep Mode
Registering Destinations
Registering Destinations in the Address Book
Registering Multiple Destinations as a Group
Editing the Registered Destinations in the Address Book
Registering a Destination in a One-Touch Button
Registering a Group in a One-Touch Button
Editing the Registered Destinations in One-Touch Buttons
Copying
Copy Basic Features Screen
Basic Copy Operations
Cancelling Copying
Enhancing and Adjusting Copy Quality
Selecting the Type of Original for Copying
Adjusting Sharpness for Copying (Sharpness)
Erasing Dark Borders When Copying (Erase Frame)
Inverting Colors (Nega/Posi)
Adjusting the Color
One Touch Color Mode
Copying Efficiently
Copying Multiple Originals onto One Sheet (N on 1)
Copying a Facing Page Original as Two Separate Pages
Copying Different Size Originals Together (Different Size Originals)
Copying Separately Scanned Originals Together (Job Build)
Checking the Copy Results
Copying Immediately by Interrupting Other Jobs
Functions Useful for Making and Managing Material
Finishing by Collating/Grouping
Finishing with the Stapler
Other Finishing Functions
Attaching Numbers and Symbols to Copies
Making Booklets
Making Booklets (Booklet Copying)
Setting Binding Margins
Adding a Cover and Back Cover
Useful Copy Functions
Copying Free Size Originals
Mirroring Images (Mirror Image)
Shifting the Image
Copying with the Image Repeated (Repeat Images)
Inserting Sheets and Chapter Pages (Insert Sheets)
Inserting Sheets When Copying Onto Transparencies
Notifying You of the Completion of Copying by E-Mail
Making ID Card Copies
Area Designation
Enlarging an Image to Make a Poster
Restricting Copying of Confidential Documents
Embedding the "TOP SECRET" Text (Secure Watermark)
Disabling Copying of Documents (Document Scan Lock)
Restricting Copying Using a TL Code
Restricting Copying Using a QR Code
Reducing Copying Operations
Recalling Previously Used Copy Settings (Previous Settings)
Changing the Settings Quickly (Express Copy Screen)
Faxing
Fax Basic Features Screen
Basic Operations for Sending Faxes
Canceling Sending Faxes
Receiving Faxes
Sending Faxes Successfully
Checking Scanned Images Before Sending (Preview)
Stamping Scanned Originals for Sending
Checking the Connection to the Recipient Before Sending (Direct Send)
Sending Faxes Manually (Manual Sending)
Notifying You by E-Mail of the Completion of Sending
Simplifying Sending Operations
Sending Different Size Originals Together (Different Size Originals)
Sending Separately Scanned Documents Together (Job Build)
Recalling Previously Used Settings for Sending (Previous Settings)
Useful Functions When Sending
Sending at a Specified Time
Saving a Copy of a Sent Document
Various Receiving Methods
Saving Received Documents in the Machine (Memory Reception)
Keeping Received Documents Private
Forwarding Received Documents Automatically
Checking Status and Log for Sent and Received Documents
Sending Faxes from Your Computer (PC Fax)
Sending PC Faxes
Using Internet Faxes (I-Fax)
Sending I-Faxes
Receiving I-Faxes
Using Remote Faxes
Printing
Printing From a Computer
Canceling Printing
Checking the Printing Status and History
Advanced Functions for Printing
Printing Documents Retained in the Machine (Forced Hold Printing)
Printing With Settings Disabling Unauthorized Copying
Various Printing Methods
Directly Printing Files without Opening Them
Printing From Memory Media (Media Print)
Scanning
Scan Basic Features Screen
Basic Operations for Scanning Originals
Checking Status and Log for Scanned Documents
Scanning Clearly
Adjusting Image Quality
Adjusting Density
Adjusting Sharpness When Scanning (Sharpness)
Erasing Dark Borders When Scanning (Erase Frame)
Scanning Efficiently
Sending/Saving Different Size Originals Together (Different Size Originals)
Scanning a Facing Page Original and Storing/Sending it as Two Separate Pages
Scanning to Make a Booklet (Booklet Scan)
Sending/Saving Separately Scanned Documents Together (Job Build)
Useful Scanning Functions
Skipping Blank Pages When Scanning
Checking Scanned Originals Before Sending/Saving (Preview)
Stamping Scanned Originals for Sending/Saving
Sending/Saving at a Specified Time
Notifying You by E-Mail of the Completion of Sending/Saving
Scanning with the OCR Function
Enhancing the Security of Electronic Files
Recalling Previously Used Settings for Sending/Saving (Previous Settings)
Setting a File Name
Specifying E-Mail Settings
Using Your Computer to Scan (Remote Scan) (Windows)
Using Color Network ScanGear 2
Scanning Originals from an Application
Using WSD
Scanning Originals Using WSD (WSD Scan)
Using Storage Space
Using as a Simple File Server
Saving Documents in the Advanced Box
Accessing the Advanced Box from a Computer
Working with Files and Folders in the Advanced Box
Creating the Personal Space in the Advanced Box
Printing Files in the Advanced Box
Working with Other Devices
Saving Documents in Other Devices
Working with Files and Folders in Other Devices
Printing Files in Other Devices
Making Simple Edits to Files
Saving Documents in the Mail Box
Editing Files in the Mail Box
Printing Files in the Mail Box
Specifying the Mail Box Settings
Working with Data in Memory Media
Saving Documents in Memory Media
Working with Files and Folders in Memory Media
Printing Files in Memory Media
Setting Screen and Operations for Scanning to Save
Setting Screen and Operations for Printing Saved Files
Linking with Mobile Devices
Connecting with Mobile Devices
Connecting Directly (Access Point Mode)
Utilizing the Machine through Applications
Using AirPrint
Printing with AirPrint
Scanning with AirPrint
Faxing with AirPrint
If AirPrint Cannot Be Used
Using Google Cloud Print
Managing the Machine
Applying a Security Policy to the Machine
Using a Password to Protect the Security Policy Settings
Configuring the Security Policy Settings
Security Policy Setting Items
Managing Users
Configuring the Personal Authentication Management Settings
Registering User Information in the Local Device
Importing/Exporting User Data
Adding and Editing User Information in a CSV File
Registering Server Information
Configuring the Authentication Functions
Using Personal Authentication to Manage Printing/Faxing/Remote Scanning via a Computer
Using Other Convenient Personal Authentication Management Functions
Setting the Department ID Management
Changing the System Manager ID and PIN
Configuring the Department ID Management Settings
Using Department IDs to Manage Printing or Remote Scanning via Computer
Configuring Personal Folders
Using ACCESS MANAGEMENT SYSTEM
Deleting User Setting Information
Configuring the Network Security Settings
Restricting Communication by Using Firewalls
Specifying IP Addresses in Firewall Settings
Specifying MAC Addresses in Firewall Settings
Setting a Proxy
Configuring the Key and Certificate for TLS
Generating the Key and Certificate for Network Communication
Configuring the IPSec Settings
Configuring the IEEE 802.1X Authentication Settings
Restricting the Machine's Functions
Restricting Access to Address Book and Sending Functions
Restricting Use of the Address Book
Limiting Available Destinations
Restricting the Fax Sending Functions
Restricting Printing from a Computer
Restricting the Use of Memory Media
Increasing the Security of Documents
Printing User Information on Documents
Embedding Invisible Text (Forced Secure Watermark)
Embedding Information That Restricts Copying (Forced Document Scan Lock)
Using TL Code to Restrict Copying
Using QR Code to Restrict Copying
Adding a Digital Signature to Sent Files
Generating a Device Signature Certificate
Registering a User Signature Certificate
Managing the Machine from a Computer (Remote UI)
Starting the Remote UI
Checking the Status and Logs
Turning OFF/Restarting the Machine
Registering Destinations via the Remote UI
Sharing an Address List with Specific Users
Registering User Groups
Registering a Key and Certificate for Network Communication
Generating a Key and Certificate Signing Request (CSR)
Managing Stored Files
Managing the Logs
Importing/Exporting the Setting Data
Importing/Exporting All Settings
Importing/Exporting the Settings Individually
Address Book Items
Backing Up/Restoring Data
Updating the Firmware
Setting Scheduled Updates
Displaying Messages from the Administrator
Installing System Options
Synchronizing Settings for Multiple Canon Multifunction Printers
Starting Setting Synchronization
Specifying Detailed Synchronization Settings (Server Machine or Server/Client Machine)
Switching the Machines to Synchronize
Distributing the Device Information to Other Canon Multifunction Printers
Registering the Device Information Destinations
Performing User Authentication when Distributing Device Information
Distributing the Device Information
Checking the Results of Device Information Distribution
Managing Hard Disk Data
Removing Unnecessary Data from the Hard Disk
Initializing All Data/Settings
IEEE 2600
Settings/Registration
Settings/Registration Table
<Preferences>
<Paper Settings>
<Display Settings>
<Timer/Energy Settings>
<Network>
<External Interface>
<Accessibility>
<Adjustment/Maintenance>
<Adjust Image Quality>
<Adjust Action>
<Maintenance>
<Function Settings>
<Common>
<Copy>
<Printer>
<Send>
<Receive/Forward>
<Store/Access Files>
<Print>
<Set Destination>
<Management Settings>
<User Management>
<Device Management>
<License/Other>
<Data Management>
<Security Settings>
Maintenance
Regular Cleaning
Cleaning the Exterior
Cleaning the Platen Glass
Cleaning the Feeder
Cleaning the Interior
Cleaning the Dust-Proof Glass
Replacing the Toner Cartridge
Replacing the Waste Toner Container
Replacing the Stamp Cartridge
Replenishing the Staples (Optional)
Replenishing the Staples for the Staple Finisher and Booklet Finisher
Replenishing the Staples for the Inner Finisher
Replacing the Drum Unit
Checking the Remaining Amount of Consumables
Emptying the Punch Waste (Optional)
Emptying the Punch Waste in the Staple Finisher and Booklet Finisher
Adjusting Print and Finish Quality
Adjusting Gradation
Adjusting Density
Correcting Uneven Density
Correcting Color Mismatch
Making Colors More Vivid
Adjusting Image Size
Setting the Dither Pattern
Reducing Toner Used When Color Printing
Adjusting the Saddle Stitch Position
Adjusting the Saddle Stitch Folding Position
Adjusting the Paper Folding Position
Paper Type Management Settings
Adjusting the Secondary Transfer Voltage
Checking the Number of Pages for Copy/Print/Fax/Scan
Printing Reports and Lists
Replacement Parts
Troubleshooting
If the Machine Does Not Operate
Cannot Print
Problems with Printing Results
Problems with Faxes
Problems with Scanning
Problems with the Network
Problems with Security
Problems with MEAP
Other Problems
A Message or a Number Starting with "#" (an Error Code) Is Displayed
A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed
Countermeasures for Each Message
Countermeasures for Each Error Code
Clearing Paper Jams
Paper Jams in the Feeder
Paper Jams in the Main Unit
Paper Jams in a Paper Source
Paper Jams in a Finisher (Optional)
Paper Jams in the Staple Finisher
Paper Jams in the Booklet Finisher
Paper Jams in the Inner Finisher
Clearing Staple Jams (Optional)
Staple Jam Has Occurred in the Staple Finisher
Staple Jam Has Occurred in the Booklet Finisher
Staple Jam Has Occurred in the Inner Finisher
Appendix
Third Party Software
Feature Highlights
Operability
Productivity
Image Quality
Manageablity
Reliability
Office Compatibility
Specifications
Main Unit
Feeder
Available Paper
Cassette Feeding Unit-AP
Inner Finisher-K
Staple Finisher-AA
Booklet Finisher-AA
Inner Shift Sorter-A
Inner 2way Tray-J
Copy Tray-J
Copy Card Reader
Fax Function
Send Function
Printer Functions
Advanced Box Functions
Management Functions
System Environment
Network Environment
MEAP
Installing MEAP Applications
Managing MEAP Applications
Managing MEAP Application Licenses
Changing Login Services
Options
Optional Equipment
Cassette Feeding Unit-AP
FL Cassette
Inner Finisher-K
Staple Finisher-AA/Booklet Finisher-AA/2/3 Hole Puncher Unit-A
Inner 2way Tray-J
Inner Shift Sorter-A
Copy Tray-J
ADF Access Handle-A
System Options
Removable HDD Kit
Copy Card Reader
Manuals and Their Contents
Using User's Guide
Screen Layout of User's Guide
Viewing User's Guide
Manual Display Settings
Basic Windows Operations
Notice

1713-064

If a problem occurs while you are using the machine, check this chapter before contacting your local authorized Canon dealer.

What kind of problem do you have?


If the Machine Does Not Operate		Cannot Print


Problems with Printing Results		Problems with Faxes


Problems with Scanning		Problems with the Network


A Message or a Number Starting with "#" (an Error Code) Is Displayed		Problems with Security


Problems with MEAP		Other Problems

When a paper jam/staple jam occurs


Clearing Paper Jams		Clearing Staple Jams (Optional)

imageRUNNER ADVANCE C3530i / C3525i

User's Guide

USRMA-1814-002017-02Copyright CANON INC. 2017