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NOTE
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If a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed.
If the message is shown with the Skip Error mark, you can bypass the error and continue printing by pressing [Skip Error]. However, if you do this, print data may be lost or the data may not be printed correctly. If you want to cancel the procedure, cancel the print job to remove the cause of the problem, and print the data again.
For instructions on performing [Skip Error] from the touch panel display, see "Status Monitor/Cancel."
For instructions on canceling a print job from the touch panel display, see "Canceling Print Jobs."
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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There is not enough work memory for system data processing (primarily figure processing and text processing).
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Remedy
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Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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An error, such as not being able to obtain memory, occurred during initialization.
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Remedy
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Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.
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Cause
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PCL processing failed.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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There is not enough work memory available.
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Remedy 1
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After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secured Print jobs, and all print jobs being processed are deleted.)
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Remedy 2
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Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.
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Cause
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There is not enough memory for downloading.
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Remedy 1
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After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secured Print jobs, and all print jobs being processed are deleted.)
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Remedy 2
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Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.
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Cause
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The TIFF or JPEG data contains data that cannot be processed by this machine.
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Remedy
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After canceling the print job, perform a printer reset, then try printing again. (Note that all received data in the machine's memory is deleted.)
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Cause
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An error occurred during the initialization of the function.
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Remedy
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Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.
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Cause
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There is data in the TIFF or JPEG images that cannot be processed by the machine.
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Remedy
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Cancel the job and try printing the data again.
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Cause
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An error occurred while processing data.
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Remedy
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Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.
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Cause
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There is not enough memory necessary to process TIFF or JPEG images.
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Remedy
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Cancel the job and try printing the data again.
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Cause
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There is not enough memory necessary to process printing because [Resolution] is set to [1200 dpi] when printing on large scale paper.
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Remedy
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Set [Resolution] to [600 dpi] in the printer driver and print again.
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NOTE
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You can also perform the same procedure from the touch panel display. (See "Line Refinement.")
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Cause 1
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The password you entered to print the PDF file is incorrect.
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Remedy
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Enter the correct password from the Remote UI and print the data again.
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Cause 2
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The Security settings in the PDF file do not allow printing.
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Remedy
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Change the setting to allow printing.
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Cause 3
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The policy server cannot be accessed from a PDF linked to the policy server.
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Remedy
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Confirm whether the policy server is turned ON, and check the status of the machine, policy server, and network.
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Cause
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PDF data that cannot be processed by the machine was sent.
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Remedy
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Contact your local authorized Canon dealer.
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Cause
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The machine's memory space allocated for PDF is full and printing cannot proceed.
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Remedy 1
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After canceling the print job, optimize the PDF in Adobe Acrobat and reduce the size of the data you are going to print at one time, such as by resetting the resolution to an appropriate level, and try printing again. (See the Adobe Acrobat Help.)
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Remedy 2
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After canceling the print job, reduce the number of pages to print at one time by dividing the PDF data you are going to print in Adobe Acrobat into several files, before trying to print again. (See the Adobe Acrobat Help.)
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Remedy 3
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After canceling the print job, open the data in the application software and print again via the printer driver. (See the Adobe Acrobat Help.)
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Cause
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The range of the specified print pages is incorrect.
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Remedy
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After canceling the print job, check the number of pages in the PDF data, then specify the correct printing range and try printing again.
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NOTE
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This error will not be displayed if there are printable pages within the printing range you specified. For example, if a PDF data has five pages in it, and you specify a printing range from page 2 to 10, then page 2 to 5 will be printed without an error being displayed.
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Cause
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An error occurred while processing data in UFR II custom mode.
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Remedy
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After canceling the print job, try printing again with a printer driver version that is compatible with the machine.
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Cause
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The machine received data from an incompatible UFR II version.
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Remedy 1
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Install a UFR II printer driver for use with the imageRUNNER ADVANCE
4051/4045/4035/4025 and print the data again. |
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Remedy 2
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Perform [Skip Error] and continue printing. However, the data will not be printed correctly.
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Cause
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The work memory for the UFR II mode is full.
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Remedy 1
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Set the Graphics Mode in the UFR II printer driver to 'Raster Mode' and print the data again. (See the Help function on the UFR II printer driver.)
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Remedy 2
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After canceling the print job, reset the printer to increase the amount of available memory and print again. (Note that print data in memory such as secured print jobs and any jobs being processed will be deleted.) (See "Reset Printer.")
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Remedy 3
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Perform [Skip Error] and continue printing. However, the data will not be printed correctly.
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NOTE
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If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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A malfunction occurred and the printer cannot operate normally.
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Remedy
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Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
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Cause
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There is not enough work memory available.
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Remedy 1
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After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secured Print jobs, and all print jobs being processed are deleted.)
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Remedy 2
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Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.
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Cause
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There is not enough memory for processing XPS data.
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Remedy
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Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.
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Cause
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There is not enough memory for processing XPS data.
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Remedy
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Restart the machine and execute the job again. If printing still cannot be performed, divide the data into several sections by setting page ranges etc., and print the sections separately.
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Cause
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Analysis of the font data failed.
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Remedy
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Replace the font data in the XPS file and try printing again.
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Cause
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There are no pages that can be processed within the specified print range.
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Remedy
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Specify the correct page range.
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Cause
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An unsupported data format is included.
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Remedy
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Change the format of the image data to TIFF or JPEG and try printing again.
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Cause
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An unsupported data format is included.
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Remedy
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Change the format of the image data to TIFF or JPEG and try printing again.
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Cause
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The page could not be generated due to incorrect content.
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Remedy
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Try printing again using XPS data in a format compatible with the machine.
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Cause
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Expansion of the image data failed.
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Remedy
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Replace the image data in the XPS file and try printing again.
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Cause
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An error occurred in the rendering system.
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Remedy
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Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.
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