» Problem Solving » List of Error Messages » Printer
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Printer
If the machine is unable to print for some reason, the Error indicator lights up and a message indicating the cause of the problem is displayed on the touch panel display. When these messages are displayed, take the appropriate action to solve the problem.

NOTE
If a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed.
If the message is shown with the Skip Error mark, you can bypass the error and continue printing by pressing [Skip Error]. However, if you do this, print data may be lost or the data may not be printed correctly. If you want to cancel the procedure, cancel the print job to remove the cause of the problem, and print the data again.
For instructions on performing [Skip Error] from the touch panel display, see "Status Monitor/Cancel."
For instructions on canceling a print job from the touch panel display, see "Canceling Print Jobs."
<PDL GL Mem. Alloc. Err>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL GL Range Check>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL GL Coord.Result>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL Invalid GL Input>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL GL Orig. Pt Unknown>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL GL Memory Full>
Cause
There is not enough work memory for system data processing (primarily figure processing and text processing).
Remedy
Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.
<FM FONT MEMORY FULL>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM DL FONT MEMORY FULL>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM FILE ACCESS ERROR>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM WORK MEMORY ERROR>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM FONT PARSE ERROR>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM ALIGNMENT ERROR>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM SC WORK MEM. ERROR n> (Where "n" is a one digit number.)
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM DL SIZE ERROR n> (Where "n" is a one digit number.)
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<FM DL SCALE ERROR n> (Where "n" is a one digit number.)
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL RIP Process. Error>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL PCL Initial. Error>
Cause
An error, such as not being able to obtain memory, occurred during initialization.
Remedy
Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.
<PDL PCL Process Error>
Cause
PCL processing failed.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL PCL Work Memory Full>
Cause
There is not enough work memory available.
Remedy 1
After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secured Print jobs, and all print jobs being processed are deleted.)
Remedy 2
Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.
<PDL PCL DL Memory Full>
Cause
There is not enough memory for downloading.
Remedy 1
After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secured Print jobs, and all print jobs being processed are deleted.)
Remedy 2
Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.
<PDL IMG Refer. Data Err>
Cause
The TIFF or JPEG data contains data that cannot be processed by this machine.
Remedy
After canceling the print job, perform a printer reset, then try printing again. (Note that all received data in the machine's memory is deleted.)
<PDL IMG Initial. Err>
Cause
An error occurred during the initialization of the function.
Remedy
Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.
<PDL IMG Invalid Data> [Skip Error]
Cause
There is data in the TIFF or JPEG images that cannot be processed by the machine.
Remedy
Cancel the job and try printing the data again.
<PDL IMG Process. Error>
Cause
An error occurred while processing data.
Remedy
Cancel the job and then perform a printer reset to initialize the function again. (See "Reset Printer.") If this error persists, contact your local authorized Canon dealer.
<PDL IMG Work Memory Full> [Skip Error]
Cause
There is not enough memory necessary to process TIFF or JPEG images.
Remedy
Cancel the job and try printing the data again.
<PDL L. Paper+1200dpi Err>
Cause
There is not enough memory necessary to process printing because [Resolution] is set to [1200 dpi] when printing on large scale paper.
Remedy
Set [Resolution] to [600 dpi] in the printer driver and print again.
NOTE
You can also perform the same procedure from the touch panel display. (See "Line Refinement.")
<PDL PDF Data Decode Err>
Cause 1
The password you entered to print the PDF file is incorrect.
Remedy
Enter the correct password from the Remote UI and print the data again.
Cause 2
The Security settings in the PDF file do not allow printing.
Remedy
Change the setting to allow printing.
Cause 3
The policy server cannot be accessed from a PDF linked to the policy server.
Remedy
Confirm whether the policy server is turned ON, and check the status of the machine, policy server, and network.
<PDL PDF Error>
Cause
PDF data that cannot be processed by the machine was sent.
Remedy
Contact your local authorized Canon dealer.
<PDL PDF Memory Full>
Cause
The machine's memory space allocated for PDF is full and printing cannot proceed.
Remedy 1
After canceling the print job, optimize the PDF in Adobe Acrobat and reduce the size of the data you are going to print at one time, such as by resetting the resolution to an appropriate level, and try printing again. (See the Adobe Acrobat Help.)
Remedy 2
After canceling the print job, reduce the number of pages to print at one time by dividing the PDF data you are going to print in Adobe Acrobat into several files, before trying to print again. (See the Adobe Acrobat Help.)
Remedy 3
After canceling the print job, open the data in the application software and print again via the printer driver. (See the Adobe Acrobat Help.)
<PDL PDF Print Range Err>
Cause
The range of the specified print pages is incorrect.
Remedy
After canceling the print job, check the number of pages in the PDF data, then specify the correct printing range and try printing again.
NOTE
This error will not be displayed if there are printable pages within the printing range you specified. For example, if a PDF data has five pages in it, and you specify a printing range from page 2 to 10, then page 2 to 5 will be printed without an error being displayed.
<PDL UFR II Invalid Data>
Cause
An error occurred while processing data in UFR II custom mode.
Remedy
After canceling the print job, try printing again with a printer driver version that is compatible with the machine.
<PDL UFR II Version Err> [Skip Error]
Cause
The machine received data from an incompatible UFR II version.
Remedy 1
Install a UFR II printer driver for use with the imageRUNNER ADVANCE
4051/4045/4035/4025 and print the data again.
Remedy 2
Perform [Skip Error] and continue printing. However, the data will not be printed correctly.
<PDL UFR II Work Mem Full> [Skip Error]
Cause
The work memory for the UFR II mode is full.
Remedy 1
Set the Graphics Mode in the UFR II printer driver to 'Raster Mode' and print the data again. (See the Help function on the UFR II printer driver.)
Remedy 2
After canceling the print job, reset the printer to increase the amount of available memory and print again. (Note that print data in memory such as secured print jobs and any jobs being processed will be deleted.) (See "Reset Printer.")
Remedy 3
Perform [Skip Error] and continue printing. However, the data will not be printed correctly.
NOTE
If you set [Auto Continue] to [On], this error is skipped automatically. (See "Auto Continue.")
<PDL UFR II Admin Error>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL UFR II Area Error>
Cause
A malfunction occurred and the printer cannot operate normally.
Remedy
Restart the machine. If the message does not disappear after restarting the machine, write down the message displayed on the touch panel display and contact your local authorized Canon dealer.
<PDL UFR II Work Mem Full>
Cause
There is not enough work memory available.
Remedy 1
After canceling the print job, perform a printer reset to free up memory, then try printing again. (Note that all print data stored in memory, such as Secured Print jobs, and all print jobs being processed are deleted.)
Remedy 2
Perform [Skip Error] to continue printing. However, the data that is the source of the error will not be printed correctly.
<XPS Memory Full>
Cause
There is not enough memory for processing XPS data.
Remedy
Perform [Skip Error] to continue processing. However, the output result of pages containing the relevant sections is not guaranteed.
<XPS Spool Memory Full>
Cause
There is not enough memory for processing XPS data.
Remedy
Restart the machine and execute the job again. If printing still cannot be performed, divide the data into several sections by setting page ranges etc., and print the sections separately.
<XPS Font Error>
Cause
Analysis of the font data failed.
Remedy
Replace the font data in the XPS file and try printing again.
<XPS Print Range Error>
Cause
There are no pages that can be processed within the specified print range.
Remedy
Specify the correct page range.
<XPS Data Error>
Cause
An unsupported data format is included.
Remedy
Change the format of the image data to TIFF or JPEG and try printing again.
<XPS Unsupport Image Err>
Cause
An unsupported data format is included.
Remedy
Change the format of the image data to TIFF or JPEG and try printing again.
<XPS Page Data Error>
Cause
The page could not be generated due to incorrect content.
Remedy
Try printing again using XPS data in a format compatible with the machine.
<XPS Image Data Error>
Cause
Expansion of the image data failed.
Remedy
Replace the image data in the XPS file and try printing again.
<PDL XPS Rendering Error>
Cause
An error occurred in the rendering system.
Remedy
Restart the machine and execute the job again. If this error persists, contact your local authorized Canon dealer.