» Problem Solving » List of Error Messages » Network
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Network
This section describes the error messages related to the Network function.
Check the network connection.
Cause 1
The machine and cable are not properly connected.
Remedy
Confirm that the machine is connected to the network using the correct cable, and then restart the machine. (See "Connecting the Machine to a Computer or Network.")
Cause 2
[Confirm Network Connection Set. Changes] is set to 'On', although the machine is not connected to a network.
Remedy
Set [Confirm Network Connection Set. Changes] to 'Off'.
TCP/IP Error
Cause 1
Because the IP address cannot be obtained automatically via DHCP, RARP, or BOOTP, [IP Address] in <IP Address Settings> (in the IPv4 Settings) is set to '0.0.0.0'.
Remedy
See "TCP/IPv4 Settings" to specify the correct IPv4 address.
Cause 2
'0.0.0.0' is set as a static IPv4 address in [IP Address] of <IP Address Settings> (in the IPv4 Settings).
Remedy
See "TCP/IPv4 Settings" to specify the correct IPv4 address.
Cause 3
The IPv6 addresses are not properly set up.
Remedy
Check the following:
Confirm that the settings for the addresses (<Use Stateless Address>, <Use Manual Address>, or <Use DHCPv6>) are set to 'On'.
If you are using a stateless address or DHCPv6, confirm that addresses can be obtained.
If addresses cannot be obtained, check the settings of the router or DHCPv6 server.
NOTE
It may take several minutes for a stateless address to be determined.
Cause 4
The IP address of the DNS server is not correct.
Remedy
See "TCP/IPv4 Settings" or "TCP/IPv6 Settings" to check the IP address of the DNS server.
Cause 5
Sending could not be performed due to a lack of resources in the TCP/IP protocol stack.
Remedy
See "TCP/IPv4 Settings" or "TCP/IPv6 Settings" to specify the correct IPv4/IPv6 address.
SSL Error
Cause 1
The WebDAV server does not support SSL encrypted communication.
Remedy
Specify the SSL settings required for your environment on the WebDAV server.
Cause 2
The proxy server does not support SSL encrypted communication.
Remedy
If the WebDAV client is connected to the Internet via a proxy server, set the proxy server to use SSL.
Could not send.
Cause 1
An error occurred in the WebDAV server or proxy server.
Remedy
Check the following:
Check the settings for the WebDAV server.
Check the settings of the proxy server.
Cause 2
External access to the target files or directories was denied.
Remedy
Check the following:
Check the settings for the WebDAV server.
See "Specifying Destinations" to confirm the settings for a recipient address.
Cause 3
The WebDAV server is busy because of heavy access.
Remedy
Try sending again later.
Cause 4
Sending files in chunks is not allowed.
Remedy
Press [Off] for [Use Divided Chunk Send for WebDAV TX] in [Send] in [Function Settings] (Settings/Registration). (See "Dividing Data Into Chunks When Sending with WebDAV.")
Cause 5
The size of the sent data is too large.
Remedy
Confirm the size of the sent data.
Cause 6
The specified URI (host name and folder path specified as the recipient address) is too long.
Remedy
See "Specifying Destinations" to confirm the full path for the HTTP server entered in [Host Name] and the WebDAV folder path entered in [Folder Path] as the recipient address.
Check the server.
Cause 1
The machine tried to access the destination without using a proxy server, but it was necessary to access via a proxy server.
Remedy
Check the following:
Check the settings for the WebDAV server.
Confirm the proxy server settings. (See step 12 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
Cause 2
Access to the destination was denied.
Remedy
Check the settings for the WebDAV server.
Cause 3
The machine tried to access the destination via a proxy server without using SSL encrypted communication.
Remedy
Press [Off] for [Use Divided Chunk Send for WebDAV TX] in [Send] in [Function Settings] (Settings/Registration). (See "Dividing Data Into Chunks When Sending with WebDAV.")
Cause 4
The proxy server failed to communicate with the upstream server.
Remedy
Check the following:
Check the settings for the WebDAV server.
Check the settings of the proxy server.
Cause 5
According to the request from the WebDAV client, the HTTP protocol version which is not supported by the WebDAV server is used.
Remedy
Check the settings for the WebDAV server.
Cause 6
The disk space on the WebDAV server was insufficient to process the request from the WebDAV client.
Remedy
Free up sufficient disk space on the WebDAV server.
Cannot connect.
Cause
Proxy server authentication failed.
Remedy
See step 12 in "Settings Common to TCP/IPv4 and TCP/IPv6" to confirm the settings of the proxy server.
Check the server name in the SMB Server Settings.
Cause 1
The name specified for the SMB server is identical to the name of a computer or printer registered in the WINS database, when <WINS Resolution> for [WINS Settings] is set to 'On'.
Remedy
Check whether the name specified in [Server Name] for [SMB Server Settings] is identical to the name of a computer or printer registered in the WINS database. For information on SMB server and WINS resolution settings, see "SMB and WINS Settings."
Cause 2
The name specified for the SMB server is identical to the name of a computer or printer that belongs to the same workgroup as this machine.
Remedy
Check whether the name specified in [Server Name] for [SMB Server Settings] is identical to the name of a computer or printer in the workgroup specified in [Workgroup Name]. For information on SMB server and workgroup settings, see "SMB and WINS Settings."
The Default Key is not set. Check the Key and Certificate List settings in Certificate Settings.
Cause
The key pair or server certificate to use has not been registered.
Remedy
It is necessary to register a key pair and server certificate in order to perform encrypted SSL communication. See "Generating a Key Pair and Server Certificate" or "Registering a Key Pair File and Server Certificate File Installed from a Computer" to register a key pair.
Cannot delete the default key because it is in use by SSL or other settings. Check the settings.
Cause
The key you are trying to erase is currently being used for encrypted SSL communication or used for the Restrict Receiving for Each Function mode in the device information delivery.
Remedy
Cancel all SSL settings and encrypted SSL communication. Set all settings for [Restrict Receiving for Each Function] in Device Information Delivery Settings to 'On.' For details, see "Specifying Device Information Delivery Settings."
Cannot change settings because the selected key is being used.
Cause
The key you are trying to erase is currently being used for encrypted SSL communication or used for the Restrict Receiving for Each Function mode in the device information delivery.
Remedy
Cancel all SSL settings and encrypted SSL communication. Set all settings for [Restrict Receiving for Each Function] in Device Information Delivery Settings to 'On.' For details, see "Specifying Device Information Delivery Settings."
Cannot register because the algorithm of this key is not supported.
Cause
You are trying to register a key pair file which uses the DSA algorithm.
Remedy
Register a key pair file which uses the RSA algorithm.
Certificate Exp. Date Error
Cause
The certificate has expired.
Remedy
Confirm the expiration date for the certificate.
Digital Sig. Cert. Access Err
Cause 1
Access to the user certificate was denied when sending a PDF or XPS file with a user signature.
Remedy
See "Confirming a Key Pair and User Certificate" to confirm the user certificate settings.
Cause 2
Access to the device certificate was denied when sending a PDF or XPS file with a device signature.
Remedy
See "Setting/Confirming a Key Pair and Device Certificate" to confirm the device certificate settings.
IEEE802.1X error. Set the correct cert. information.
Cause
The correct client authentication information (the key pair and certificate, user name and password, and the CA certificate) is not set.
Remedy
Confirm the set authentication method and authentication information (the key pair and certificate, user name and password, and CA certificate).
IEEE802.1X error. Change the password.
Cause
The password has expired.
Remedy
Set a new password.
IEEE802.1X error. Check authentication settings.
Cause
The specified authentication method of the machine does not match the authentication method of the RADIUS server.
Remedy
Confirm whether the authentication method specified for the machine and the authentication method specified for the RADIUS server match, and specify the correct authentication method if necessary.
IEEE802.1X error. The certificate has expired.
Cause
The server certificate sent from the RADIUS server has expired.
Remedy
Confirm the expiration date for the server certificate of the RADIUS server.
IEEE802.1X error. The certificate is incorrect.
Cause
An error occurred when verifying the server certificate sent from the RADIUS server using the CA certificate.
Remedy
Confirm the contents of the server certificate of the RADIUS server, as well as the CA certification registered on the machine.
IEEE802.1X error. Cannot analyze the certificate.
Cause
The machine failed to analyze the server certificate sent from the RADIUS server.
Remedy
Confirm the server certificate contents of the RADIUS server.
IEEE802.1X error. No reply from the destination.
Cause
An error occurred when communicating with the authenticator.
Remedy
Confirm the authenticator (LAN switch) settings, as well as the RADIUS server settings.