List of Error Codes without Messages
If a job or operation does not complete successfully, the error code is displayed on the Details screen for Log on the Status Monitor/Cancel screen. (See "Status Monitor/Cancel.")
Perform the necessary procedures according to the error code.

#411
Cause
The files are already locked by the other operations.
Remedy
Wait a while, and perform the operation again.
#825
Cause 1
Printing could not be performed because the Department ID and PIN for a reserved or executing printing job were deleted, or the PIN was changed.
Remedy
Try performing the job again with the new Department ID and PIN. Register the Department ID and PIN. If you do not know the PIN, contact your System Manager.
Cause 2
Device information could not be delivered because the System Manager is registered on the destination client machine but not on the host machine.
Or device information could not be delivered because the System Manager ID and System Manager PIN registered in the client machine differ from the System Manager ID and System Manager PIN registered in the host machine.
Remedy
Register the same System Manager ID and System Manager PIN in both the host machine and the destination client machine, and then try delivering the device information again.
#843
Cause
There is a large difference between the current time set in the KDC (Key Distribution Center) server and the time set in the machine.
Remedy 1
Adjust the current date and time in Date/Time Settings. (See "Current Date and Time.")
Remedy 2
Adjust the current time set in the KDC (Key Distribution Center) server.
#849
Cause
Device information could not be delivered because the destination client machine is executing a job.
Remedy
Deliver the device information again after the destination client machine has finished executing its job.
#850
Cause
Device information could not be delivered because the destination client machine is operating a screen related to the device information.
Remedy
Check the device information that was not delivered, and then deliver the device information again. (See "Checking the Communication Log.")
#852
Cause
An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.
Remedy
Check that the power plug is firmly inserted into the power outlet, and that it is not in a state where the power can easily be turned OFF. Try processing the job again, if necessary. (See "Main Power and Energy Saver Key.")
#853
Cause 1
The job could not be executed when you tried to print a large number of pages on the printer, due to insufficient resources.
Remedy
Reduce the number of pages to print, or execute the job again when there are no other reserved print jobs.
Cause 2
When sending print data to the machine from a computer, the job could not be executed because it was canceled from the printer driver.
Remedy
Perform the operation again.
Cause 3
The spool region for the received data became full and all the data from the host could not be spooled with [Use Spool Function] set to 'On' in [Network Settings] in [Preferences] (Settings/Registration).
Remedy
Set [Use Spool Function] to 'Off' in [Network Settings] in [Preferences] (Settings/Registration), and perform the operation again. (See "Communication Environment Setup.")
Cause 4
The maximum received data size was exceeded when processing the received data.
Remedy
Perform printing again when all the jobs are complete. If you still cannot perform printing, check the sent data.
Cause 5
The maximum number of secure print jobs that can be received at the same time was exceeded.
Remedy
Execute or erase secure print jobs stored in the machine, and perform the operation again.
#854
Cause
Device information was delivered from a machine of a different model group with [Restrict Receiving Device Information] set to 'On' in [Device Information Delivery Settings] in [Management Settings] (Settings/Registration) on the destination client machine.
Remedy
Set [Restrict Receiving Device Information] to 'Off' in [Device Information Delivery Settings] in [Management Settings] (Settings/Registration), and deliver the device information again. (See "Restricting the Reception of Device Information.")
#855
Cause
Device information could not be delivered because it included a language that cannot be handled by the destination client machine.
Remedy
Contact your local authorized Canon dealer.
#856
Cause
The job was canceled because the hard disk region for saving temporary data became full.
Remedy
Contact your System Manager.
#857
Cause
Data reception timed out or the job was canceled on the host.
Remedy
Check the network status, and perform printing again.
#858
Cause 1
A problem occurred in the print data.
Remedy
Change the print data or print settings, and perform printing again.
Cause 2
Printing was executed using a protocol that is not supported by the machine.
Remedy
Confirm the protocols supported by the machine with your System Manager, and use the appropriate protocol to print.
#860
Cause 1
A paper jam occurred during printing.
Remedy
Remove the jammed paper, reload the paper, and perform printing again.
Cause 2
Transparencies not made for the machine were used.
Remedy
Perform printing again using transparencies made for the machine.
Cause 3
A print job was sent using a PDL that is not supported by the machine.
Remedy
Confirm the PDLs supported by the machine with your System Manager, and use the appropriate printer driver.
Cause 4
An unsupported combination of functions was specified.
Remedy
Change the print data resolution or other print settings, and perform printing again.
#861
Cause
An error occurred while processing the print data or image data.
Remedy
Change the print data or print settings, and perform printing again.
#862
Cause 1
An unsupported combination of functions was specified.
Remedy
Change the print data or print settings, and perform printing again.
Cause 2
Data not guaranteed to be compatible was printed.
Remedy
Change the print data or print settings, and perform printing again.
#863
Cause
An error occurred while processing the print data or image data.
Remedy
Check the settings, and then try the operation again.
#865
Cause 1
The functions related to job execution are restricted.
Remedy
Contact your System Manager.
Cause 2
The maximum number of secure print jobs that can be received at the same time was exceeded.
Remedy
Execute or erase secure print jobs stored in the machine, and perform the operation again. (See "Secure Print" and "Canceling Print Jobs.")
» Problem Solving » List of Error Codes without Messages
0UKW-07H