General
This section describes general error messages, not related to a specific function.
Load paper.
Cause 1
Printing cannot be performed because the paper has run out.
Remedy
Cause 2
The paper drawer is not correctly inserted into the machine.
Remedy
The most proper size LTR is not available.
Cause 1
[Paper Drawer Auto Selection On/Off] is set to 'Off'.
Remedy 1
Manually specify the paper drawer.
Remedy 2
Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
Cause 2
A paper type not supported by automatic paper selection is loaded.
Remedy 1
Manually specify the paper drawer.
Remedy 2
Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
Return the originals to their correct order, then press the [Start] key.
Cause
Scanning stopped because an unspecified problem occurred in the feeder.
Remedy
Return the originals to their correct order, place them in the original loading area of the feeder again, and press (Start).
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
Cause
Scanning was canceled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
Remedy
Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
Cause
Scanning was canceled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
Remedy
You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
Place the original on the platen glass.
Cause
A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
Remedy
Place the original on the platen glass.
Remove the original from the platen glass.
Cause
An original remains on the platen glass.
Remedy
Remove the original remaining on the platen glass, and place the original again.
Remove the original from the feeder.
Cause
There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
Remedy
Remove the original from the feeder.
Original scanning area (thin glass strip) is dirty.
Cause
The original scanning area (thin glass strip) is dirty due to dust and grime.
Remedy
Clean the original scanning area of the feeder. (See "Manual Feeder Cleaning.")
Replace toner cartridge.
Cause
Printing cannot be performed because the toner has run out.
Remedy
Replace the used toner cartridge with a new one.(See "Replacing the Toner Cartridge.")
No toner.
Cause
The toner has run out.
Remedy
Replace the toner cartridge with a new one.(See "Replacing the Toner Cartridge.").
Insert the toner cartridge.
Cause
The toner cartridge is not inserted correctly.
Remedy
Insert the toner cartridge correctly. (See "Maintenance.")
Check the remaining toner. Printing is possible while toner remains.
Cause
The remaining toner is running low.
Remedy
Press [Status Monitor/Cancel] → [Consumables] on the touch panel display → confirm which toner is running low in <Others>. Next, prepare the new toner cartridge. For instructions on viewing the remaining toner, see "Checking the Status of Consumables and Other Information".
Adjusting gradation. Wait a moment...
Cause
The machine is performing automatic adjustment.
Remedy
Wait a few moments. When the adjustment is complete, printing will automatically resume.
Performing multiple jobs...
Cause
Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
Remedy
Wait a few moments for the machine to resume the scan operation.
Check that covers are closed.
Cause
The cover of an optional equipment is open.
Remedy
Check whether the cover of the staple finisher is closed.
Load staples into the stapler unit.
Cause
There are no staples in the staple cartridge of the stapler unit in the staple finisher.
Remedy
Replace the staple cartridge of the staple finisher. (See "Replacing the Staple Cartridge (Staple Finisher-R1).")
Remove the paper from the output tray.
Cause
Previous prints remain in the tray.
Remedy
Remove the paper that remains in the tray. Printing will start or resume automatically.
The Dept. ID or PIN is incorrect.
Cause
The entered Department ID or PIN is incorrect.
Remedy
Contact the System Manager for the department to find out the Department ID/PIN.
The hard disk needs to be replaced. (Call service rep.)
Cause
The hard disk is damaged or is not attached.
Remedy
Contact your local authorized Canon dealer.
Waste toner container full.
Cause
The waste toner container is almost full.
Remedy
Prepare a new toner cartridge.
Check the waste toner container.
Cause
A problem occurred in the waste toner container.
Remedy
Check that there are no problems with the waste toner container.
Replace the waste toner container.
Cause
Printing cannot be performed because the waste toner container is full.
Remedy
Replace the waste toner container. (See "Replacing the Waste Toner Container.")
Waste toner is near full. Replacement not yet needed.
Cause
The waste toner container is almost full.
Remedy
Prepare a new toner cartridge.
Insert the waste toner container.
Cause
A waste toner container is not inserted into the machine.
Remedy
Insert a waste toner container.
» Problem Solving » List of Error Messages » General
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