A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed
If the machine cannot operate normally due to a problem, a message is displayed on the touch panel display. Check the reference according to the displayed message.
When a message saying to contact a local authorized Canon dealer is displayed
1
Restart the machine.
Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds after the Main Power indicator turns off, and then turn the power ON again (Turning ON the Machine).
Note that data waiting to be processed is erased when you turn the power OFF.
2
If the message is still displayed, prepare the following information.
Product name (imageRUNNER ADVANCE C355iF/C255iF)
The dealer where you purchased the machine
The problem (the specific operation you performed and the result and symptom, etc.)
Error code number displayed on the touch panel display
3
Turn the power of the machine OFF, pull out the power plug, and contact your local authorized Canon dealer.
When the <Limited Function Mode> button is displayed
You can continue to use the machine before resolving the problem by limiting functions.
1
Press <Limited Function Mode>.
2
Press <Yes> to restart the machine.
The machine is restarted with the Limited Functions mode.
When the problem is resolved, the message prompting you to contact your local authorized Canon dealer disappears from the bottom left of the screen.
Functions available when the Print function is limited:
0YAS-0K0
Fax, Scan, Scanner, Web Access, Tutorial, MEAP Application, Quick Menu, Status Monitor/Cancel, Remote UI
Functions available when the Scan function is limited:
Access Stored Files, Fax/I-Fax Inbox, Print, Web Access, Tutorial, MEAP Application, Quick Menu, Status Monitor/Cancel, Remote UI
When the <This function is currently unavailable. You can use other functions from the [Main Menu] key.> message is displayed
140K-04Y
This message is displayed when you select a restricted function while in limited function mode (When the <Limited Function Mode> button is displayed) or if the Print or Scan function is limited. Select a different function from the Main Menu.
Functions available when the Print function is limited:
Fax, Scan, Scanner, Web Access, Tutorial, MEAP Application, Quick Menu, Status Monitor/Cancel, Remote UI
Functions available when the Scan function is limited:
Access Stored Files, Fax/I-Fax Inbox, Print, Web Access, Tutorial, MEAP Application, Quick Menu, Status Monitor/Cancel, Remote UI
When the <Color printing is currently unavailable.> message is displayed
You cannot use the color printing function because use of it is restricted. However, you can use the black and white printing function. Change the settings related to printing or copying as necessary.