Return to Overview

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel screen. (See "Status Monitor/Cancel.")

If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report. However, if a send job is canceled, "STOP" is printed in the Results column on the Send Report. (See Chapter 17, "Appendix," in Getting Started.)

Perform the necessary procedures according to the error code.

Different sized originals were scanned without setting the Different Size Originals mode.

Set the Different Size Originals mode, and then try scanning again.

Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.

Set the Different Size Originals mode, and then try scanning again.

There is no paper.

Load paper. (See "Maintenance.")

The paper drawer is not loaded correctly in the paper source.

Set the paper properly. (See "Maintenance.")

The current job was interrupted.

Try processing the job again.

An error occurred because the main power switch was turned OFF while a job was being processed.

Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See "Before You Start Using This Machine.")

The memory media, server, or Advanced Box became full, or the maximum number of files that can be saved in the root directory (the top folder inside the memory media) was reached.

Delete unnecessary files in the memory media, server, or Advanced Box, or create a new folder and move existing files to that folder to organize the files in the root directory.

While the data, such as image data, was being transferred to the memory media, some error occurred because the unauthorized character was included in the file name.

Rename the file.

The job failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed by appending a number, which ranges from 1 to 999, to the end of its file name to avoid naming conflicts. However, this error occurred because the file with the same number already added to its file name existed.

Rename the file, and then write the data again.

The job failed because the write protect switch of the memory media was turned ON.

Turn OFF the write protect switch of the memory media.

The job failed because the memory media was removed from the USB port or the Network Place was deleted while the job was in progress.

Confirm that the memory media is properly inserted or the Network Place exists, and then write the data again.

While data, such as image data, was being transferred to the memory media, some error occurred. (The connected memory media may be formatted with an unsupported file system.)

Check the status of the memory media and confirm that it is formatted with the file system that the machine supports (FAT32). Then, perform the operation again.

The file size has reached the limit.

Lower the resolution or delete pages, and then try processing the job again.

The length of the full path to the specified file (or folder) exceeded the supported limit.

The limit of the length of the full path is 256. Shorten the file name to be written.

The files or folders cannot be stored because the number of files or folders that can be stored has reached the limit.

Change the storage.

The files cannot be stored because there are too many jobs waiting to be stored.

Try storing the files again after the previous job finishes being stored.

The files are already locked by the other operations.

Wait a few moments, and try processing the job again.

The specified Department ID does not exist, or the password has changed.

Enter the correct Department ID or password using - (numeric keys) on the control panel, and try again.

The Department ID or password was changed while the machine was processing a job.

Change the Department ID and password, and try again. If you do not know the password, contact your System Manager.

<Allow Printer Jobs with Unknown IDs> is set to 'Off'.

Set <Allow Printer Jobs with Unknown IDs> to 'On'. (See "Department ID Management.")

The hard disk is full, and no more images can be scanned.

Wait a few moments, and try scanning again after the current send jobs complete.

Erase files stored in the Mail Box and the Fax/I-Fax Inbox. If the machine still does not operate normally, turn the main power OFF, and then back ON again. (See "Before You Start Using This Machine.")

The Mail Box and the Fax/I-Fax Inbox. memory is full.

Erase unnecessary files stored in the Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")

The maximum number of files are already stored in the Mail Box and the Fax/I-Fax Inbox.

Erase unnecessary files stored in the Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")

You could not execute the job because a service call message is being displayed.

Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See "Before You Start Using This Machine.")

The client machine is not functioning while delivering the device information or the network is down. The destination setting is not correct.

Check the client machine and network. Check the destination settings.

An error occurred while sending to the URL of a User Inbox.

Contact your System Manager.

You do not have the access privilege to the specified directory.

Set the access privilege to the directory in the server, resend the file to the directory with the access privilege, or contact your System Manager.

You cannot print because the set page limit total has been reached.

Contact your System Manager.

Reserved or current print jobs cannot be performed because the Department ID and password have been deleted, or the password has been changed.

Try again with the Department ID and password that are registered. Register the Department ID and password. If you do not know the password, contact your System Manager.

Device information could not be delivered because the destination client machine has a system manager registered, but the system manager is not set on the host machine.
Or, device information could not be delivered because the System Manager ID and System PIN registered in the client machine are different from the System Manager ID and System PIN registered in the host machine.

Register the same System Manager ID and System PIN in the client machine as the System Manager ID and System PIN registered in the host machine, and deliver the device information again.

Device information could not be delivered because the client machine is processing a job.

Try delivering device information again after the client machine finishes processing the job.

Device information could not be delivered because a screen relating to the device information to be delivered is being processed.

Try delivering the device information again after the screen is cleared from the client machine. (See "Specifying Device Information Delivery Settings.")

There is insufficient memory remaining in the system.

Check the system's available memory, and delete any unnecessary files stored in the Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")

The machine's memory is full.

Erase unnecessary files and files with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox" and "Access Stored Files.")

The scanned document cannot be stored because there are more than 1,500 files in the specified Mail Box and the Fax/I-Fax Inbox.

If there are a large number of files, delete the unnecessary ones from the specified Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")

An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.

Check to see that the power plug is firmly inserted into the power outlet and that it is not in a situation where the power can easily be turned OFF. Try processing the job again, if necessary.

When trying to print a large number of pages, the job is not performed due to insufficient memory resources.

Reduce the number of pages to print, or perform the print job again when no other jobs are reserved.

The job could not be processed, because it was canceled from the printer driver while the print data was being sent to the machine.

Try printing again.

The spool memory is full when [Use Spool Function] in [Network Settings] in [Preferences] (Settings/Registration) is set to 'On', therefore, data received from the host could not be spooled.

Set [Use Spool Function] in [Network Settings] in [Preferences] (Settings/Registration) to 'Off', and try sending the print data again. (See "Communication Environment Setup.")

The maximum number of receivable data exceeds the receive limit.

Try printing the files again after all current jobs are complete. If you still cannot print, check the sent data.

The number of secured documents exceeded the maximum limit that can be reserved at a time.

Print or erase the secured documents that are stored in the machine, and try printing again. (See "Setting the Machine (PS/PCL/UFR II Printer).")

Device information could not be delivered because the client machine has [Restrict Receiving Device Information in Device Information Delivery Settings] in [Management Settings] (Settings/Registration) set to 'On'.

Try delivering device information again after setting [Restrict Receiving Device Information] in [Device Information Delivery Settings] in [Management Settings] (Settings/Registration) to 'Off'. (See in "Specifying Device Information Delivery Settings.")

Device information could not be delivered because a language that the client machine cannot handle was included in the device information.

Contact your local authorized Canon dealer.

The job was canceled because there was not enough free space on the hard disk to store the temporary data.

Contact your System Manager.

Data reception timed out, or the job was canceled at the host.

Check that the network is functioning properly, and then try printing again.

There is a problem with the print data sent from an external application.

Check the settings of the data sent to the machine, make sure they are compatible with the machine, and try sending the data again.

A compression error occurred with the image data.

Check the print settings, and try printing again.

An original was not scanned properly, or the orientation of the original was incorrect.

Check the scan settings, and try scanning again.

Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON.

A paper jam occurred during printing.

Try printing again.

You tried to print on a transparency sheet not made for this machine.

Load transparencies made for this machine into the machine, and then try printing again.

A print job using a PDL that is not supported by this machine was inserted.

Confirm the PDLs supported by this machine with your system administrator, and use the appropriate printer driver.

An unsupported combination of settings was specified for Color Mode and Superimpose Image (Overlay).

Perform printing again after changing the settings by selecting a color mode that supports Superimpose Image (Overlay) for the selected image form, or selecting an image form that supports Superimpose Image (Overlay) with the selected color mode.

An error occurred while processing PDL data or image data.

Confirm the print settings you made when printing from a computer.

The saddle finisher trays have exceeded their stacking limits. (See Chapter 17, "Appendix," in Getting Started.)

Change the print data or print settings, and try printing again.

A combination of settings that is not supported was set.

Change the print data or print settings, and try printing again.

Data that is not guaranteed to be compatible was printed.

Change the print data or print settings, and try printing again.

An error occurred while processing PDL data or image data.

Check the settings, and try printing again.

A function related to performing jobs is restricted.

Contact your System Manager.

You cannot scan or print the document because it has Scan Lock Information embedded.

Check the Scan Lock Information or contact your System Manager.

The destination which is registered in [Favorite Settings] cannot be updated even when an address book is acquired from an imageRUNNER/imagePRESS series connected to the network.

Register [Favorite Settings] using the touch panel display of the machine.

You cannot execute the job because some error occurred on the network

Check the length of the path, access privilege, and the use of the files or folders.

• Back To Top