If an error occurs while an e-mail is being sent or received, an error code appears in Details on the Status Monitor/Cancel screen, and is included in various reports such as the Communication Management Report.
| Error Code |
Cause |
Remedy |
| #802 |
The name of the SMTP Server in E-Mail/I-Fax Settings in Send in Function Settings (Settings/Registration) is incorrect. The DNS server name specified in DNS Settings is incorrect. Connection to the DNS server failed. |
Press [Function Settings] (Settings/Registration) → [Send] → [E-Mail/I-Fax Settings] → check the name of the SMTP Server. Press [Preferences] (Settings/Registration) → [Network] → [TCP/IP Settings] → [DNS Settings] → check the DNS server name.
See steps 2 and 4 of "Using the Touch Panel Display" in "Preparations for Sending I-Fax."
Check that the DNS server is functioning normally. |
| #810 |
A POP (Post Office Protocol) server connection error occurred when receiving an I-fax. |
Press [Function Settings] (Settings/Registration) → [Send] → [E-Mail/I-Fax Settings] → check the POP Server name.
See step 4 of "Using the Touch Panel Display" in "Preparations for Sending I-Fax."
Confirm that the POP server is functioning normally. Check the status of the network. |
| The POP server returned an error during the connection. |
| A timeout error occurred on the server while connecting to the POP server. |
| #899 |
The e-mail message has been successfully sent, but reception may be incomplete because the transmission was relayed via multiple servers. |
Confirm whether reception was completed. |
| Check if you received an error notification. |
| #995 |
Reserved communication jobs were cleared. |
Reserve the jobs again, if necessary. |
