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Overview of This Function

Overview of Login Services

Default Authentication (Department ID Management)

Login Screens

SSO-H (Single Sign-On H)

Login Screens

System Requirements

SMS (Service Management Service)

SSO-H (Single Sign-On H)

Before Starting SMS (Preparations)

Specifying the SSL Encrypted Communication Settings

Before Logging In to SSO-H

Logging In to SMS

Logging In with the SMS Password

Logging In with the User Name and Password of the Machine

Logging In from the Remote UI Portal

Logging Out from SMS

Managing Applications

Starting/Stopping Applications

Uninstalling Applications

Confirming Application Preferences

Managing Application Licenses

Setting Application Authentication Information

Installing Applications

Managing System Applications and Login Services

Login Service Selection

Uninstalling a Login Service

Starting/Stopping System Applications

Uninstalling System Applications

Installing System Applications

Changing the Login Method for SMS

Confirming System Information

Confirming Application Data

Confirming License Files

Changing the Password

Managing Application Setting Information

Managing Application Logs

Logging In to SSO-H

Menu for Administrators

Setting the User Information for SSO-H

Registering/Editing User Data for Local Device Authentication

Registering/Editing User Data for Active Directory Authentication

Registering/Editing User Data for LDAP Server Authentication

Setting the SSO-H

Setting the User Authentication System

Registering/Editing LDAP Server Information

Setting the User Group to Register the Server Administrator

Specifying the Number of Users Displayed on the Touch Panel Display

Setting the Access Mode in Sites

Setting the Security for SSO-H

Allowing Administrators to Operate Using the Default Password

Setting Password Restrictions

Setting the Lockout Function

Setting Web Service Authentication System

Menu for General Users

File Formats for Local Device Authentication User Information Files

SDL Format

NetSpot Accountant 3.x Format

NetSpot Accountant 4.x Format

Troubleshooting

Trouble That May Occur When the Windows Server Firewall Is Set

Other Trouble

Top » MEAP » Troubleshooting » Other Trouble
Other Trouble
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This section explains the various other problems that can occur, along with possible causes and remedies.
Symptom: Cannot log in using Active Directory Authentication with a user created before Active Directory was installed.
Symptom: It takes time for the application to start.
Symptom: It takes time to determine if a login is successful.
Symptom: Cannot log in using Active Directory Authentication with a user created before Active Directory was installed.
Cause
Accounts for users that were created before Active Directory was installed are automatically generated by placing them in the 'Users' folder after installing Active Directory. However, the accounts that are generated do not manage the Active Directory Authentication keys required by SSO-H. Also, as a user logon name is not set, the Active Directory Authentication System of SSO-H cannot be used for authentication because user data cannot be retrieved, even if a key is generated.
Remedy
Follow the procedure below to change the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Properties] from the pop-up menu that appears.
Select the [Account] tab → enter a name in [User logon name] → click [OK].
Right-click the user name you changed.
Select [Reset Password] from the pop-up menu that appears.
Enter a new password in the [Reset Password] dialog box → click [OK].
Symptom: It takes time for the application to start.
Cause 1
A host whose name cannot be resolved is set in the SRV record retrieved with automatic domain retrieval.
Remedy
Perform the following on the DNS server to enable name resolution for the specified host.
Specify forwarding settings.
Add an A record.
Specify secondary settings.
Cause 2
The DNS server set cannot be found, or communication on is not possible.
Remedy
Confirm the network settings to see that the machine can communicate with the DNS server set on the machine, and adjust them if it cannot.
Cause 3
A network delay time is set.
Remedy
Adjust the network delay time.
Symptom: It takes time to determine if a login is successful.
Cause 1
Name resolution cannot be performed for the domain name specified as the login destination.
Remedy
Confirm the network settings to see that name resolution can be performed for the domain name specified as the login destination, and adjust them if it cannot.
Cause 2
The DNS server set cannot be found, or communication is not possible.
Remedy
Confirm the network settings to see that the machine can communicate with the DNS server set on the machine, and adjust them if it cannot.
Cause 3
Multiple domain controllers exist for managing the specified domain. If multiple domain controllers exist for managing the specified domain when using SSO-H, it may take some time to perform authentication, as each domain controller called until one answers.
Remedy
Confirm the domain controllers, and adjust them, if necessary.
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