Authentication Function - Canon imageRUNNER ADVANCE C3330i/C3325i e-Manual

Authentication Function

This section describes the error messages related to the authentication function.

Error Messages related to the Authentication Function

The authentication server is not found. Contact the system manager for details.

The authentication server is not running. Contact the system manager for details.

The Active Directory site information is incorrect. Contact the system manager.

Login failed. The account information necessary to log in to the authentication server is invalid. Contact system manager.

Connection test failed. Check the authentication server settings.

Connection test failed. The account information required to log in to the authentication server is incorrect. Check the user information used to log in to the authentication server.

Connection test failed. Anonymous access to the authentication server is not allowed.

Cause	Department ID Management is enabled with User Authentication set, but a Department ID has not been assigned to the user.
Remedy 1	To enable Department ID Management with User Authentication set, the administrator can assign Department IDs to the users.
Remedy 2	The administrator can disable Department ID Management.

The authentication server is not found. Contact the system manager for details.

Cause 1	The primary/secondary DNS server settings in the machine are incorrect or not specified.
Remedy	Confirm the DNS server settings of the machine, and specify the correct values.
Cause 2	The DNS server specified in the machine is not started, or the service has been stopped.
Remedy	Check the status of the DNS server.
Cause 3	The host record is not on the DNS server or is incorrect.
Remedy	Check whether the host record is on the DNS server. Also confirm that the forwarding settings are correct.

The authentication server is not running. Contact the system manager for details.

Cause 1	The Active Directory server is not started.
Remedy	Restart the Active Directory server.
Cause 2	The KDC (Key Distribution Center) service of Active Directory is stopped.
Remedy	Check whether the Active Directory server is operating normally.

The Active Directory site information is incorrect. Contact the system manager.

Cause	The site settings for Active Directory are incorrect.
Remedy	Check the <Site Access Range:> and <Retrieve Site Information:> settings in <Access Mode within Sites:>.

Login failed. The account information necessary to log in to the authentication server is invalid. Contact system manager.

Cause	The user information that was entered does not match the information registered in the destination LDAP server.
Remedy	Enter the correct information or contact the administrator of the LDAP server.

Cause	Anonymous access is not allowed on the destination LDAP server.
Remedy	Refer to "###Registering/Editing LDAP Server Information" to specify the settings for accessing the LDAP server using authentication information.

Connection test failed. Check the authentication server settings.

Cause	The destination LDAP server is not set correctly.
Remedy	Set the destination LDAP server correctly.

Connection test failed. The account information required to log in to the authentication server is incorrect. Check the user information used to log in to the authentication server.

Cause	The administrator information is not set correctly on the destination LDAP server.
Remedy	Set the administrator information correctly on the destination LDAP server.

Connection test failed. Anonymous access to the authentication server is not allowed.

Cause	Anonymous access is not allowed on the destination LDAP server.
Remedy	Refer to "###Registering/Editing LDAP Server Information" to specify the settings for accessing the LDAP server using authentication information.