Service Call Message
If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed.
If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See "Contacting Your Local Authorized Canon Dealer.")
When [Limited Func. Mode] is displayed:
If [Limited Func. Mode] is displayed, you can temporally set the Limited Functions Mode to continue to use the machine until the cause of the malfunction is cleared. (See "Setting the Limited Functions Mode from the Service Call Message Screen.")
For example, the Limited Functions Mode is displayed when:
The Staple mode cannot be used, but other finisher functions can be used.
The Print function cannot be used, but the Scan function can be used.
You can press [Limited Func. Mode] to automatically restart the machine.
When the Print or Scan function does not operate normally:
The selected function cannot be used. Press [Main Menu] to return to the Main Menu.
When the color Print function does not operate normally:
The Copy/Print function cannot be used in color. You can press [Close] to use the Copy/Print function in black-and-white.
When a service call message is displayed on the bottom of the screen:
Even if a message prompting you to call your service representative appears on the bottom of the screen, some functions may still be available. (See "Functions Available When the Printer/Scanner Cannot Be Used Due to an Error.")
Contacting Your Local Authorized Canon Dealer
Setting the Limited Functions Mode from the Service Call Message Screen
Functions Available When the Printer/Scanner Cannot Be Used Due to an Error
Contacting Your Local Authorized Canon Dealer
If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below.
1.
Turn OFF the main power of the main unit.
1. Open the main power switch cover.
2. Press the main power switch to the "" side.
3. Close the main power switch cover.
IMPORTANT
If you turn OFF the main power switch when there is a job waiting to print, that job is erased.
2.
Wait at least 10 seconds after the main power indicator is turned off, and then turn the main power switch back to ON.
1. Open the main power switch cover.
2. Press the main power switch to the "l" side.
3. Close the main power switch cover.
3.
If the operation still cannot be performed correctly, turn the main power switch OFF, remove the power plug from the outlet, and contact your local authorized Canon dealer.
WARNING
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
CAUTION
Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
NOTE
When you contact your local authorized Canon dealer, have the following information available:
Product name
Details of the malfunction
The error code displayed on the touch panel display
Setting the Limited Functions Mode from the Service Call Message Screen
When [Limited Func. Mode] is displayed, follow the procedures below.
IMPORTANT
If you turn OFF the main power switch when there is a job waiting to print, that job is erased.
NOTE
If you set Limited Functions Mode to 'On' from the Service Call Message screen, [Limited Functions Mode] in [Management Settings] (Settings/Registration) is also set to 'On'. (See "Limiting Functions.")
1.
Press [Limited Func. Mode] → [Yes].
The machine automatically restarts.
Functions Available When the Printer/Scanner Cannot Be Used Due to an Error
You can use the following functions even when the Print and Scan functions are restricted.
Main Menu Screen
: Available
-: Unavailable
Available Functions
When the Print function is restricted:
When the Scan function is restricted:
Copy
-
-
Fax
*1
-
Scan and Send
-
Scan and Store
-
Access Stored Files
-
*2
Fax/I-Fax Inbox
-
Secure Print
-
Scanner
-
Web Access
Shortcut to Settings/Registration
-
-
Tutorial
Workflow Composer
-
-
Document Scan Code Analyzer*3
Other MEAP Applications*4
*1 Sending a fax from a computer is not available.
*2 [Add Files (Scan and Store)] on the Edit File screen is not available.
*3 Document Scan Code Analyzer for MEAP is included in the Document Scan Lock Kit. (See "Optional Products Required for Each Function.")
*4 Available by installing each MEAP application. May not be available depending on the restricted functions.
Touch Panel Display Left Side
: Available
-: Unavailable
Available Functions
When the Print function is restricted:
When the Scan function is restricted:
Quick Menu*1
The Status Monitor/Cancel Screen
*2
*1 The registered button may not be available depending on the restricted functions.
*2 [Print List] on the Job Log screen and [Register] on the Consumable screen are not available.
Control Panel
: Available
-: Unavailable
Available Functions
When the Print function is restricted:
When the Scan function is restricted:
Settings/Registration
-
-
Operation from a Computer
: Available
-: Unavailable
Available Functions
When the Print function is restricted:
When the Scan function is restricted:
Remote UI*1
MEAP Application*2
*1
Some of the menus may not be available depending on the restricted functions.
*2
Available by installing each MEAP application. May not be available depending on the restricted functions.
IMPORTANT
A print job is automatically canceled when the Print function is restricted. A scan job is automatically canceled when the Scan function is restricted.
The machine may not enter the Sleep mode completely when a function is restricted due to an error.
NOTE
If the target function is restricted due to an error, the function is not available when you use the shortcut key on the left side of the touch panel display or when you use the Quick Menu.
» Problem Solving » Service Call Message
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