Printing Problems

If you have trouble printing, we recommend resolving the problems with the following remedies.

NOTE
Please contact your local authorized Canon dealer if a problem persists, or if you encounter problems not listed below.

Printer Trouble

The printer's function does not work.

Cause 1	There is data remaining in the printer's memory. (The Processing/Data indicator is blinking or lit.)
Remedy	Print out the data.
Cause 2	There is a problem with the printer or the software.
Remedy	Look at the message on the display and act accordingly. (See "Printer.")

Printing stops before the job is complete.

Cause	There is data remaining in the printer's memory. (The Processing/Data indicator is blinking or lit.)
Remedy	Print out the data.

You cannot print a job or store a job.

Cause	The total number of pages in all jobs (maximum capacity is 20,000 pages) or size of data in the memory has exceeded the limit which can be processed.
Remedy 1	Delete other processes or documents stored in the box, cancel other jobs being processed, or wait until those jobs are finished, then print again.
Remedy 2	Divide the job, then print again.

You cannot store a secure print job.

Cause	The number of secured jobs stored in the machine has exceeded the maximum capacity of 50 jobs, or the total number of pages that are stored or are in jobs has exceeded the limit (20,000 pages).
Remedy	Delete other secured jobs, or wait until those jobs have finished printing, then print again.

The color plate is not aligned. (The paper color is seen on the border due to a misaligned color plate.)

Cause	Change the Special Smoothing Mode settings.
Remedy	Change your printer driver settings to the following, and perform printing. Set the Resolution to [Fine]. Set the Special Smoothing Mode to one of six modes, [Mode 1] to [Mode 6].

Printing Problems

Meaningless characters are being printed.

Cause 1	You have printed from Windows without installing the printer driver for Windows that was included with the machine.
Remedy	Install the printer driver for Windows that was included with the machine and print the data again. (See the Driver Installation Guide.)
Cause 2	MS-DOS application software printer settings are incompatible.
Remedy	Reset the MS-DOS application software printer settings on a printer that is compatible with the machine. (See the application software manual.)

A font that is different from the one specified is printed.

Cause	The 'Send According to Font Substitution Table' setting has been set on the printer driver for Windows.
Remedy	Set the 'Send According to Font Substitution Table' setting to the correct setting and print the data again. (See the Help function on the printer driver.)

You cannot print the last page.

Cause	The command that identifies the end of the data has not been sent from the computer (The Processing/Data indicator is blinking or lit.)
Remedy	Clear the print data. (If you print from application software that lacks a print function and the last page of data is not a full page, the data will remain in the machine's memory.)

A print job that you have specified as two-sided printing is printed on one side of the paper.

Cause 1	The paper size you have specified is not supported by two-sided printing.
Remedy	Change the print job settings and print the data again.
Cause 2	The settings for the front and back sides of the paper are different.
Remedy	Change the print job settings and print the data again.

The data does not fit on the page properly.

Cause 1	The paper is not in the correct position.
Remedy	Make sure the machine is set correctly and try printing again. (See "Maintenance.")
Cause 2	The data is outside the printable area.
Remedy 1	Insert margins around the data and print the data again. (See the Help function on the printer driver or the application software manual.)
Remedy 2	Change the 'Scaling' settings on the printer driver and print the data again. (See the Help function on the printer driver.)

The printing location has slipped.

Cause 1	[Gutter], [Offset Short Edge (Front)], [Offset Long Edge (Front)], [Offset Short Edge (Back)], or [Offset Long Edge (Back)] in the printer settings menu have been changed.
Remedy	Set [Gutter], [Offset Short Edge (Front)], [Offset Long Edge (Front)], [Offset Short Edge (Back)], and [Offset Long Edge (Back)] to '0.00' and print the data again. (See "Gutter," "Offset Short Edge/Offset Long Edge (Front)," and "Offset Short Edge/Offset Long Edge (Back).")
Cause 2	The application software's top margin and paper location settings are not correct.
Remedy	Set the correct settings for the top margin and the paper location and print the data again. (See the application software manual.)

Data that should be printed on the same page is printed on two separate pages.

Cause 1	The application software's 'Line spacing' and 'Number of lines on a page' settings are not correct.
Remedy	Change the settings so that the data fits on one page and print the data again. (See the application software manual.)
Cause 2	The Timeout setting is too short, when you set [Personality] to [Auto].
Remedy	Change the Personality setting to a setting other than [Auto], or increase the Timeout setting. (See "Personality" and "Timeout.")

Print Quality Problems

The printout is too light or too dark.

Cause 1	The toner density settings are not correct.
Remedy	Adjust the toner density and print the data again. (See "Density.")
Cause 2	[Toner Save] is set to [On].
Remedy	Set 'Toner Save' to 'Off' in the printer driver and print the data again. (See the Help function on the printer driver.)

*	You can also perform the same procedure from the touch panel display. (See "Density.")

Fine lines and characters with a small point size are light.

Cause	The specified thin lines and fine characters cannot be processed properly.
Remedy 1	Set [Resolution] to [600 dpi] and print the data again.
Remedy 2	Set 'Line Refinement' to [On] and print the data again.