Fax
This section describes the error messages related to the Fax function.
Cannot send because the memory is full. Wait a moment, then try again.
Cause
The document could not be sent because there was insufficient memory available.
Remedy 1
Lower the resolution or divide the document into two or more parts, and then try sending the document again.
Remedy 2
Remedy 3
If this problem occurs frequently, contact your local authorized Canon dealer.
There are too many subdirectories.
Cause
You have exceeded the maximum number of subdirectory levels allowed.
Remedy
You cannot specify the current subdirectory. Specify another destination.
Cannot find the selected server. Check the settings.
Cause
If <Authentication Information> in Register LDAP Server is set to [Use (Security Auth.)] for the LDAP server, the machine will not be able to determine the host name.
Remedy 1
Check [DNS Settings]. (See "Protocol Settings.")
Remedy 2
Check whether the DNS data settings are correct on the DNS server.
Cannot connect to the selected server. Check the settings.
Cause
The machine cannot connect to the specified IP address/port.
Remedy 1
Check the Server Address and Port Number in Register LDAP Server. (See "Registering an LDAP Server.")
Remedy 2
Check whether the LDAP server is operating normally.
Remedy 3
If <Authentication Information> is set to [Use (Security Auth.)] for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.
Check the user name, password, or settings.
Cause 1
The user name or password is incorrect when setting Authentication Information for the LDAP server to [Use] or [Use (Security Auth.)].
Remedy
Check the user name and password in Register LDAP Server. (See "Registering an LDAP Server.")
Cause 2
The domain name is incorrect when setting Authentication Information for the LDAP server to [Use (Security Auth.)].
Remedy
Check the domain name in Register LDAP Server. Check the user name and password. (See "Registering an LDAP Server.")
Cannot complete searching due to timeout. Check the settings.
Cause
The search could not be completed within the time specified under <Search Timeout>.
Remedy
Increase the time setting for Search Timeout in Register LDAP Server. (See "Registering an LDAP Server.")
The number of search results exceeded the limit. Change search conditions, then try again.
Cause
The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.
Remedy 1
Narrow down the search criteria, and then search again.
Remedy 2
Increase the maximum number of addresses to search. (See "Registering an LDAP Server.")
Search condition includes characters that cannot be used with the selected server.
Cause 1
"\" is used in the search criteria.
Remedy
Remove "\" from the search criteria, and then search again.
Cause 2
The combination of characters used in the search do not constitute acceptable search criteria.
There is an unequal number of "(" and ")".
"*" is not placed within "( )".
Remedy
Make sure that the characters for the search criteria form a legitimate combination, and then search again.
Cause 3
Characters other than ASCII Code (0x20-0x7E) are being used, when [LDAP Server Version and Character Code] is set to [ver.2 (JIS)].
Remedy
Omit characters that cannot be used, and then search again.
Cannot start searching because the version setting of the server is incorrect. Check the settings.
Cause
Although version 3 is selected as the server LDAP version number in Register LDAP Server, the LDAP server is running on version 2.
Remedy
Set the Server LDAP version and character code to version 2 in Register LDAP Server. (See "Registering an LDAP Server.")
» Problem Solving » List of Error Messages » Fax
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