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Chapter Top

Available Functions

Overview of Login Services

Default Authentication (Department ID Management)

SSO-H (Single Sign-On H)

System Requirements (SSO-H)

Launching and Closing SMS

Before Launching SMS (Preparation)

Setting Up HTTP Communication

Launching SMS (Log in)

Attention (Launching SMS (Log in))

Closing SMS (Logging Out)

MEAP Application Settings

Installing MEAP Applications

Attention (Installing MEAP Applications)

Uninstalling MEAP Applications

Starting/Stopping MEAP Applications

Starting MEAP Applications

Stopping MEAP Applications

Checking the Details of MEAP Applications

MEAP Application License Settings

Adding License Files

Disabling License Files

Downloading Disabled License Files

Deleting Disabled License Files

Setting Authentication Information for MEAP Applications

System Settings

Changing the MEAP Applet Display Order

Login Service Selection

Uninstalling a Login Service

Setting Enhanced System Applications

Starting/Stopping Enhanced System Applications

Starting Enhanced System Applications
Stopping Enhanced System Applications

Installing Enhanced System Applications

Uninstalling Enhanced System Applications

Checking Information

Checking System Information

Checking Application Information

Checking License Files

Changing the SMS Password

Deleting the MEAP Application Setting Information

Managing MEAP Application Log Data

Downloading Log Data

Deleting Log Data

Setting the SSO-H Function

Before Logging In to SSO-H

Logging In to SSO-H

Menu for Administrators

Setting the User Information for SSO-H

Registering/Editing User Data for Local Device Authentication
Registering/Editing User Data for Active Directory Authentication

Setting the SSO-H Configuration

Setting the User Authentication System
Setting the User Group to Register the Server Administrator
Setting the Access Mode in Sites

Setting the Security for SSO-H

Allowing Administrators to Operate Using the Default Password
Setting Password Restrictions
Setting the Lockout Function
Setting Web Service Authentication System

Menu for General Users

File Formats for Local Device Authentication User Information Files

SDL Format

NetSpot Accountant 3.x Format

NetSpot Accountant 4.x Format

Troubleshooting (SSO-H)

Trouble That May Occur When the Windows Server Firewall Is Set

Other Trouble

List of Error Messages (MEAP)

Errors Relating to the [Login] Page

Errors Relating to the [MEAP Application Management] Page

Errors Relating to the [Install MEAP Application] Page

Errors Relating to the [Authentication Information Settings] Page

Errors Relating to the [License Management] Page

Errors Relating to the [Enhanced System Application Management] Page

Errors Relating to the [Check License] and [Change Password] Pages

Errors Relating to the [MEAP Application Setting Information Management] Page

Errors Relating to the [MEAP Application Log Management] Page

Other Errors

Top » MEAP » Setting the SSO-H Function » Troubleshooting (SSO-H) » Other Trouble
Other Trouble
07E3-0W6
This section explains the various other problems that can occur, along with possible causes and remedies.
Symptom: Cannot log in using Active Directory Authentication with a user created before Active Directory was installed.
Cause
Accounts for users that were created before Active Directory was installed are automatically generated by placing them in the 'Users' folder after installing Active Directory. However, the accounts that are generated do not manage the Active Directory Authentication keys required by SSO-H. Also, as a user logon name is not set, the Active Directory Authentication System of SSO-H cannot be used for authentication because user data cannot be retrieved, even if a key is generated.
Remedy
Follow the procedure below to change the settings.
Start the Active Directory management tool, "Active Directory Users and Computers."
Right-click the user that failed to be authenticated.
Select [Properties] from the pop-up menu that appears.
Select the [Account] tab → enter a name in [User logon name] → click [OK].
Right-click the user name you changed.
Select [Reset Password] from the pop-up menu that appears.
Enter a new password in the [Reset Password] dialog box → click [OK].
Symptom: It takes time for the application to start.
Cause 1
A host whose name cannot be resolved is set in the SRV record retrieved with automatic domain retrieval.
Remedy
Perform the following on the DNS server to enable name resolution for the specified host.
Specify forwarding settings.
Add an A record.
Specify secondary settings.
Cause 2
The DNS server set cannot be found, or communication on is not possible.
Remedy
Confirm the network settings to see that the machine can communicate with the DNS server set on the machine, and adjust them if it cannot.
Cause 3
A network delay time is set.
Remedy
Adjust the network delay time.
Symptom: It takes time to determine if a login is successful.
Cause 1
Name resolution cannot be performed for the domain name specified as the login destination.
Remedy
Confirm the network settings to see that name resolution can be performed for the domain name specified as the login destination, and adjust them if it cannot.
Cause 2
The DNS server set cannot be found, or communication is not possible.
Remedy
Confirm the network settings to see that the machine can communicate with the DNS server set on the machine, and adjust them if it cannot.
Cause 3
Multiple domain controllers exist for managing the specified domain. If multiple domain controllers exist for managing the specified domain when using SSO-H, it may take some time to perform authentication, as each domain controller called until one answers.
Remedy
Confirm the domain controllers, and adjust them, if necessary.