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Available Functions

Overview of Login Services

Default Authentication (Department ID Management)

SSO-H (Single Sign-On H)

System Requirements (SSO-H)

Launching and Closing SMS

Before Launching SMS (Preparation)

Setting Up HTTP Communication

Launching SMS (Log in)

Attention (Launching SMS (Log in))

Closing SMS (Logging Out)

MEAP Application Settings

Installing MEAP Applications

Attention (Installing MEAP Applications)

Uninstalling MEAP Applications

Starting/Stopping MEAP Applications

Starting MEAP Applications

Stopping MEAP Applications

Checking the Details of MEAP Applications

MEAP Application License Settings

Adding License Files

Disabling License Files

Downloading Disabled License Files

Deleting Disabled License Files

Setting Authentication Information for MEAP Applications

System Settings

Changing the MEAP Applet Display Order

Login Service Selection

Uninstalling a Login Service

Setting Enhanced System Applications

Starting/Stopping Enhanced System Applications

Starting Enhanced System Applications
Stopping Enhanced System Applications

Installing Enhanced System Applications

Uninstalling Enhanced System Applications

Checking Information

Checking System Information

Checking Application Information

Checking License Files

Changing the SMS Password

Deleting the MEAP Application Setting Information

Managing MEAP Application Log Data

Downloading Log Data

Deleting Log Data

Setting the SSO-H Function

Before Logging In to SSO-H

Logging In to SSO-H

Menu for Administrators

Setting the User Information for SSO-H

Registering/Editing User Data for Local Device Authentication
Registering/Editing User Data for Active Directory Authentication

Setting the SSO-H Configuration

Setting the User Authentication System
Setting the User Group to Register the Server Administrator
Setting the Access Mode in Sites

Setting the Security for SSO-H

Allowing Administrators to Operate Using the Default Password
Setting Password Restrictions
Setting the Lockout Function
Setting Web Service Authentication System

Menu for General Users

File Formats for Local Device Authentication User Information Files

SDL Format

NetSpot Accountant 3.x Format

NetSpot Accountant 4.x Format

Troubleshooting (SSO-H)

Trouble That May Occur When the Windows Server Firewall Is Set

Other Trouble

List of Error Messages (MEAP)

Errors Relating to the [Login] Page

Errors Relating to the [MEAP Application Management] Page

Errors Relating to the [Install MEAP Application] Page

Errors Relating to the [Authentication Information Settings] Page

Errors Relating to the [License Management] Page

Errors Relating to the [Enhanced System Application Management] Page

Errors Relating to the [Check License] and [Change Password] Pages

Errors Relating to the [MEAP Application Setting Information Management] Page

Errors Relating to the [MEAP Application Log Management] Page

Other Errors

Top » MEAP » Setting the SSO-H Function » Troubleshooting (SSO-H) » Trouble That May Occur When the Windows Server Firewall Is Set
Trouble That May Occur When the Windows Server Firewall Is Set
07E3-0W5
This section explains the various problems that may occur when a firewall is set, along with possible causes and remedies.
Symptom: Service information fails to be retrieved when automatically retrieving domain information.
Symptom: Active Directory Authentication has failed. (The <Authentication server not operating.> error message appears.)
Symptom: User authentication has failed.
Symptom: Service information fails to be retrieved when automatically retrieving domain information.
Cause
Communication with the DNS server is blocked due to firewall settings.
Remedy
Unblock port 53 (the default port) for the UDP protocol and TCP protocol. The DNS server normally uses port 53 to perform communications with the UDP protocol, but as data over a certain size may be processed using the TCP protocol, unblock port 53 for both the TCP protocol and UDP protocol.
Symptom: Active Directory Authentication has failed. (The <Authentication server not operating.> error message appears.)
Cause
Active Directory Authentication is blocked due to firewall settings.
Remedy
Unblock port 88 (the default port) for the UDP protocol and TCP protocol. Active Directory Authentication normally uses port 88 to perform communications with the UDP protocol, but as data over a certain size may be processed using the TCP protocol, unblock port 88 for both the TCP protocol and UDP protocol.
Symptom: User authentication has failed.
Cause
Communication for LDAP searches is blocked due to the firewall settings.
Remedy
Unblock port 389 (the default port) for the TCP protocol. User data is retrieved from Active Directory using LDAP searches. By default, LDAP searches are performed using the TCP protocol with port 389. Therefore, unblock port 389 for the TCP protocol. (If the port number used for the TCP protocol has been changed, unblock the port number used by the TCP protocol.)
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