Problem Solving > Clearing Paper Jams > Insertion Unit of the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional)
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Insertion Unit of the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional)

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If a paper jam occurs insertion unit of the Document Insertion/Folding Unit-G1/Document Insertion Unit-J1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the top cover of the document insertion/folding unit/document insertion unit.

  1. Remove all of the paper that is not jammed.

  1. Remove any jammed paper.

  1. Close the top of the document insertion/folding unit/document insertion unit.

  • When closing the top cover of the document insertion/folding unit/document insertion unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Open the front cover of the document insertion/folding unit/document insertion unit.

  1. Open the insertion unit.

  1. Open the delivery unit, and remove the jammed paper.

  1. Close the delivery unit.

  • When closing the delivery unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the insertion unit.

  • When closing the insertion unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the front cover of the document insertion/folding unit/document insertion unit.

  • When closing the front cover of the document insertion/folding unit/document insertion unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.
  • The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, See"Screens Indicating the Locations of Paper Jams."

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