Scan and Send

This section describes the error messages related to the Scan and Send function.

Cannot send because the memory is full. Wait a moment, then try again.

Cause	The document could not be sent because there was insufficient memory available.
Remedy 1	Lower the resolution or divide the document into two or more parts, and then try sending the document again.
Remedy 2	Delete unnecessary files from the Mail Box to make more memory available. (See "Checking the Detailed Information for/Deleting a File in the Memory RX Inbox" and "Checking File Information.")
Remedy 3	If this problem occurs frequently, contact your local authorized Canon dealer.

Out of resources. Wait for a while, then try the operation again.

Cause	You cannot browse the network. There is a lack of TCP/IP resources because a series of documents have just been sent, or are continuously being sent via FTP or Windows (SMB).
Remedy	Wait for a while, and then try browsing again.

Set the IP address.

Cause	This machine is not set with an IP address.
Remedy	Specify the IP Address Settings, turn the machine's main power OFF, and then back ON. (See "Protocol Settings.")

No response from the server. Check the settings.

Cause	The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low.
Remedy	Wait for a while, and then try browsing again. If there is still no response from the server, try selecting another server.

There are too many subdirectories.

Cause	You have exceeded the maximum number of subdirectory levels allowed.
Remedy	You cannot specify the current subdirectory. Specify another destination.

No response.

Cause 1	The server was not running when you tried to send.
Remedy	Make sure that the server is ON, and check the destination.
Cause 2	The network connection was lost when you tried to send. (The server may be unable to connect to the network, or it may have lost the connection.)
Remedy	Check the status of the network.
Cause 3	A TCP/IP error occurred when you tried to send an e-mail message or I-fax.
Remedy	Check that the network cables and connectors are properly connected.

Check the TCP/IP.

Cause	The machine's TCP/IP connection is not operating.
Remedy	Check the IP Address Settings (IP Address, DHCP, RARP, BOOTP) in [TCP/IP Settings]. (See "Protocol Settings.")

Cannot find the selected server. Check the settings.

Cause 1	The IP address that the machine should connect to cannot be determined.
Remedy 1	Check the DNS settings. (See "Protocol Settings.")
Remedy 2	Check whether the DNS data settings are correct on the DNS server.
Cause 2	If <Authentication Information> in Register LDAP Server is set to [Use (Security Auth.)] for the LDAP server, the machine will not be able to determine the host name.
Remedy	Check the DNS settings for TCP/IP. (See "Protocol Settings.")

Cannot connect to the selected server. Check the settings.

Cause	The machine cannot connect to the specified IP address/port.
Remedy 1	Check the IP Gateway Address Settings in [TCP/IP Settings]. (See "Protocol Settings.")
Remedy 2	Check the Server Address and Port Number in Register LDAP Server. (See "LDAP Server Settings.")
Remedy 3	Check whether the LDAP server is operating normally.
Remedy 4	If <Authentication Information> is set to [Use (Security Auth.)] for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.

Check the user name, password, or settings.

Cause 1	The user name or password is incorrect when setting Authentication Information for the LDAP server to [Use] or [Use (Security Auth.)].
Remedy	Check the user name and password in Register LDAP Server. (See "LDAP Server Settings.")
Cause 2	The domain name is incorrect when setting Authentication Information for the LDAP server to [Use (Security Auth.)].
Remedy	Check the domain name in Register LDAP Server. (See "LDAP Server Settings.")

Cannot complete searching due to timeout. Check the settings.

Cause	The search could not be completed within the specified time.
Remedy	Increase the time setting for Search Timeout in Register LDAP Server. (See "LDAP Server Settings.")

The number of search results exceeds the upper limit. Change search conditions, then try again.

Cause	The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.
Remedy 1	Narrow down the search criteria, and then search again.
Remedy 2	Increase the maximum number of addresses to search. (See "LDAP Server Settings.")

Search condition includes characters that cannot be used with the selected server.

Cause 1	"\" is used in the search criteria.
Remedy	Remove "\" from the search criteria, and then search again.
Cause 2	The combination of characters used in the search do not constitute acceptable search criteria. There is an unequal number of "(" and ")". "*" is not placed within "( )".
Remedy	Make sure that the characters for the search criteria form a legitimate combination, and then search again.
Cause 3	Characters other than ASCII Code (0x20-0x7E) are being used, when [LDAP Server Version and Character Code] is set to [ver.2 (JIS)].
Remedy	Omit characters that cannot be used, and then search again.

Cannot start searching because the version setting of the server is incorrect. Check the settings.

Cause	Although version 3 is selected as the server LDAP version number in Register LDAP Server, the LDAP server is running on version 2.
Remedy	Set the Server LDAP version and character code to version 2 in Register LDAP Server. (See "LDAP Server Settings.")