When a Problem Cannot Be Resolved
If you have read this chapter and a problem is yet to be resolved, contact your authorized Canon dealer.
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IMPORTANT
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Do not disassemble or repair the machine yourself
If you disassemble or repair the machine yourself, it may not be covered by the warranty.
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Information To Prepare Before When Contacting Canon
When contacting us, have the following information ready:
Product name (imageRUNNER ADVANCE 8505 / 8595 / 8585)
Dealer where you purchased the machine
Problem details (performed operations and the results, phenomena, etc.)
The error code displayed on the touch panel display